Uk Cettire Avis 

It was the absolute worst customer service I have eeeeeeever experienced in my entire life. I ordered two products, first Valentino Boots which did not arrive as they were stolen from the parcel and a pair of Max Mara gloves. I have not received a refund for the boots that got lost until this day, they strictly say oh no this is not our fault. And my Max Mara gloves broke the first time I wore them and again they say oh sorry this is not our problem you need to fix them yourself. Even tho it obviously was a faulty product. Never ever going to buy from them again, please stay away.

I purchased a pair of boots. Delivery took a long time. Since they don’t fit I needed to send them back. I don’t know how much they will charge me for the return, £20 or more? I asked them and didn’t get an answer yet.

I brought I item from them. I wanted cancel the order. I sent to them two emails for cancel the order but no reply. I won’t recommend any body buy any thing from them

Very poor delivery , ordered Tuesday international priority delivery. Just been given a delivery date 6 days after order. I order from filson which is Italy and takes 2 days. Poor delivery time for £20

Absurd and disgusting customer service ! What a shame ! Although they sent me a damage items , they refused to take responsibility , even though I notified them immediately after I noticed that one of the earrings was damaged . I will NEVER shop from this site again .
By the way I spent a fortune at Cettire and they are willing to loose a loyal customer instead of resolving the issue caused by their horrible customer service.
Not only I am reporting them to the business better bureau in the US I will also report them to the consumer’s association in the UK .

Very poor customer service, I would avoid at all cost!
They sent me the wrong product and when I got in touch with Customer Service, it took almost 2 weeks until someone got back to me. I got my refund in the end but that took nearly almost 2 months!!!
Don't be fooled by the cheap prices. Pay the extra ££ for a reputable company.

AVOID biggest scam traders I have ever come across! God forbid if you need to return an item.
They avoid all correspondence with consumers.

I purchased a pair of boots that did not fit. Returned in exactly the same condition that they were sent to me in.
The have advised that the sole is damaged and not fit to sell.
I just received back the boots after waiting 2 weeks for a refund and have pictured the soles myself so everybody can see what absolute ludicrous liars this company are.

They couldn’t have possibly been worn because I could not get them on!

They should be reported to trading standards and shut down!
Believe every single bad review written… they’re very accurate
If you happen to come across good ones are fake reviews.

For your information if you return an item that fake and damaged like I did they will charge you 40 pounds. A 20 return fee plus 20 postage.bits criminal and a disgrace. Do not buy from cettire. That's 20 pounds per item fee. What a con. Australian not italian and it shows

My fiancé bought a belt for me and they send the wrong colour. After several mails back and forward, they would only do store credit. This is a SCAM company. I do not believe that they actually had the colour ordered. They started off by suggesting that we could have 5% off the belt if we kept it and then 10%. Do NOT buy from them.

I have ordered quite expensive bag and got really scared after reading all reviews … however , order was placed on Sunday , got tracking number on Monday and my bag was here on Wednesday looking good! Only strange thing was that is it came in farfetch box … but that didn’t bother me really .. saying all of these can’t really comment on their customer service as I didn’t have to speak to anyone

Great prices ,Good comms through the order process. Received order very next day from Rome by DHL. five stars all-round.

Awful! Do not buy! I bought an expensive bag on their website, used it 5 days and the handle ripped. I contacted customer services and basically was told it was my fault. Well I've had dozens of bags over the years and none have ripped after 5 days; especially since I only used it a few hours each day and I am very careful with my things, so the bag was clearly defected or a fake. How does a Michael Kors bag only last a few days??
I tried to get customer services to take some responsibility for items they sell and was told to take it to a repair shop as this was not their concern. I even got attitude from a Manager who replied to my email saying she would no longer reply to me! Rude! Honestly!! Avoid!!

PLEASE PEOPLE STAY FROM THIS CETTIRE COMPANY VERY NOT TRUST WORTHY.

DO NOT BUY FROM THIS COMPANY! Further to the many other reviews, my experience of this company is reflects others. Having bought 3 pairs of trainers that were the wrong size, I missed their 14 day return deadline due to being away with work. On return and realising my mistake, I contacted customer service to be told of the restrictive return and non exchange terms. On escalation I have been messed about for three weeks being asked to take photos of all products and boxes etc to support my return, to then be told that not only will they not exchange the products, they have reverted to their original decision to not accept a return. Awful customer service and I will never purchase from this site in the future. BUYER BEWARE!

Received an item that does not look like what I ordered on the the photo. While trying to return receive the message: Sorry, we cannot pick up your parcel/s from this address, please choose other address.
This address is the address to where they item was delivered.
Anyways there is no way to change the address. Anyone knows what to do?
Customer service does not reply.

I ordered a bag as a gift for Christmas. I spent almost 300£ while they sent me a label for the item that was not collected by the courier.
Customer service was hopeless, taking several days to reply (usually the same thing), not resolving the issue. Only after the threat to report it to the police, they actually refunded me the money. Overall, the back and forth with them took over 3 months. Would not recommend to anyone.

Absolute SCAM SITE. Was told I couldn’t refund my order as the returns period had passed. The only way to enact a return is by emailing them they took 5 days to respond by which time apparently I was too late?! DISGUSTING and I’ll be going through the ombudsman channels to rectify. AVOID AT ALL COSTS. DISGRACEFUL COMPANY

Wish I could give 0 stars …
It all started when I placed an order in January. The styles wasn’t in stock so they gave me my money back within 3 weeks. That’s fair.
But last week I saw that the style was in stock so I bought the exact same thing - and again it wasn’t on stock. How unprofessional that you don’t even know what you have at your warehouse? And also, they have already withdrawn my money? It’s illegal to do that BEFORE the parcel is actually shipped. Why are you taking my money, when you don’t have the style I “bought”? It’s out of this world? 🫣
Also, this was this Wednesday - 3 days ago. I replied right away, and I haven’t heard anything else that they will start the refund process next week. Not even an apology? Such an unprofessional experience. Maybe I was unlucky, but I’m really sad after ready all these bad experiences.

DO NOT BUY FROM THIS WEBSITE. They sent me the wrong very expensive dress and customer services is appalling and the whole experience has been so stressful. They expect me to incur costs of taxes etc even though they sent me the wrong item and it's taken 8 days to initiate an exchange to be told to read the company exchange policy in which item has to be received with the courier within 10 days. It is without doubt the worst shopping experience and customer services I have ever encountered and I am a frequent shopper on Farfetch, MatchesFashion and Net-a Porter all of which are fantastic.
How has the owner become so rich from such an appalling service? Why aren't journalists picking up on this. There are countless stories like mine.

This has to be the worst experience I have ever had with an online store. I ordered a £400 bag, it arrives and it's faulty.

One side of the bag is completely lopsided and the leather creased whereas the other side is straight. I sent copious photos to the returns team, they said they would investigate and it would take AT LEAST 7 working days from when they receive the item back. I thought okay, that's a bit wild considering you sent me a faulty item in the first place and I am only asking for an exchange.

They then email me after I sent them numerous messages with no reply, to say that there is nothing wrong with the bag and that they are charging me a £20 returns fee. I'm like you have to be kidding? It's outrageous that you could say nothing is wrong with it. I (stupidly) reordered the bag before they had checked the original return, as the exchange was taking so long I was getting fed up. Imagine, THEY SENT ME BACK THE SAME, FAULTY BAG. You cannot make this stuff up. Now they're going to try and take another £20 off me, meaning I've lost £40 just to rightfully return two faulty orders. I am taking it up with my bank.

I will never, ever order from this terrible website again. How are they possibly call themselves a luxury retailer when they treat their customers so poorly.