Electronic Partners Avis 

Their advertisement was misleading, their estimate for a repair excessive, and I had to pay a £20 fee to get my board back for nothing whatsoever done. I been dealing with electronic repairs for 50+ years and this is my worst experience of a company.

To be clear, the website says in big letters 'FREE ESTIMATES' The web page which I have archived refers to replacing a specific chip. NO time was 'spent determining' what to do, the website offered to service a HP server board exactly like mine.

I do not expect the company to be able to diagnose the fault which is known and indeed in their quote they say they cannot verify their repair works!

£137 is a long way FROM the figure shown and is bait and switch. It a lot of money to change ONE chip which can be sourced for $8

£50 for the work would have been acceptable. I base this on having run a successful company engaged in Electronic repairs of computer boards certified by IBM and Epson as a repair centre for 25 years. I now have a quote for this job from another UK company for £30 labour + the part.

I talked to customer services which was answered by an abrasive guy with a European accent who told me I should 'learn how to read English'. I did that before he was born, and have drafted better, fairer and more visible T&C myself. I paid a £20 ransom for nothing except to get my board back.

My 'expectation' was based on what was shown on your website, a full understanding of what was involved, personally repairing electronic items myself and using other companies for this type of work.

Although the charge is shown ambiguously in the T&C - it was not not shown specifically on the bait and switch website offer, which said 'free quotation' I suggest you add "if you decline our quote, we will rip you off for £20 to return your board having done nothing"

Still not impressed.

UPDATE: Reported to the ASA for misleading advertising. Complaint upheld and company contacted by the authority.

Had my Evoke Pure Radio repaired some time ago, and the fault is back. Opened the back and found the aerial lead not been properly secured the aerial, and a load of gel junk slapped on to the connection. It took 2 months before i got my radio back. They have a flashy website, but trying to contact them is impossible. I tried to phone but got a recored answer to say they were not in, even though on the website it stated they were. Choose someone else is my advice.

Easy to use service, even provide a ready paid label for posting.

I sent my Bose Wave system to Electronic Partners for repair. After assessing it, they informed me that a partial repair was needed, costing £135, in order to diagnose the issue and carry out a full repair. They were unable to give me an estimate of what the full repair would cost. Since reconditioned Bose Wave systems are available for roughly the same price—and considering the additional £30 service charge and return-packaging costs—I decided not to go ahead with the repair, and chose to have the device recycled instead.

This experience made me reflect on whether this approach is simply how their process works, and I wondered if purchasing a reconditioned unit online might even result in receiving my original device back. Before receiving the partial repair quote, I had been impressed with their communication and efficiency. I would recommend that others read the small print carefully, as I also hadn’t realised there would be an extra charge to have the device recycled

Well what a surprise,a system that works.well done electronic partners
Competitive pricing, all fully explained.
Excellent packaging of repaired goods.
And a great job done Thank you

I was at a loss to find anyone to repair my cocktail audio which is quite old and contains all my favourite cds from over they years.
I was regularly kept informed of progress and spares that needed to be purchased. The end price was very reasonable especially compared to the price of a brand new audio or it's equivalent. Really pleased to have my old friend returned. My only negative is that the packaging for the return was not adequate and new casings etc had dropped off and there was a split in the metal side of the box. It doesn't detract from the fact it's working perfectly and the split cannot be seen where the box is housed. Thank you Electronic Partners! Inv: 40077432

Whilst I did pay for the piority service it was agreat turnaround and repair, plus fast shipment.

Only thing that let the side down was the Royal Mail 24 hour service to EP that did not perfom to its description.

Everything went smoothly.
Their communication was uncomplicated and efficient.
The service was prompt and I got my device back within a respectable timeline.

This firm is very professional, they keep you informed of the progress of the repair with emails from the minute you send it in, to when you they return it to you.
I sent in a Bose Solo sound system not working and when I received back it’s working exactly as it was when new.
I certainly would recommend them to anyone who has a problem with sound systems

CD Player went for simple perair, rubber band to open draw, came back 3 weeks later, draw would not open, contacted them and send off again, came back today still the same, found one of ther old disc stopping it from opening, rang them to discuss quality control and all thay did was laugh at me.
dont use them as NO QC

Very reasonable cost to repair my Musical Fidelity Encore 225. Diagnosed the fault — hard drive failure —and replaced it.

Found this Company on line, was in dire need to have my aged headphones repaired and that is exactly what Electronic Partners did. The aged headset feels like knew. Thank you guys, great job 👍👍

Sent my Beyerdynamics in for repair. Got them back. Wasnt working right. Sent back again and fixed them perfect this time. Super good and clear customer service. Intuitive portal and super easy to send and receive the items.

I was hoping my repair was going to be just a battery replacement but knew it may be more. it was. EP communicated with me at all stages and in the end i have a good product back to use.
They were as quick as they could be and the item returned in good condition and the cost was reasonable.

I had given up hope of my Bose subwoofer ever working again. What an amazing company to deal with. I thought the process of getting the unit sent away to be repaired would be long and arduous. How wrong I was! Great service, great communication, quick fix and very good value.
My sound system is now back up and running.

Perfect, thank you.

Very good service and reasonably priced, sent my Oukitel RT5 tablet for them to diagnose and repair because I had a problem with it not connecting to my network but after they had diagnosed it could not find any problem with it after running full hardware and software tests.
Only problem that I had was that the tablet still wouldn't connect to my network even after my ISP services ran a check and reset my router etc and then I found the problem myself whilst checking the devices connected to my network and found that for some reason my tablet had been blocked, so I unblocked it and removed the device from the list of devices then reconnected it and now it connects, but still disconnects from time to time as if there is something wrong with the network adapter because I have to reset my wi-fi sometimes to get it to connect.
All in all a good service and you only pay for the return postage as EP send you a prepaid shipping label to send your device to them.

Fantastic company, brought my amp back to life after 16 years. Brilliant website, easy to use and great service. If you’re unsure don’t be, they are great.

Will definitely use again!

good service. Cost was reasonable and communication very good. Not the quickest service but I’d rather that than fast and shoddy.
CD player appears to be working properly again after a weeks use

A great result on my Cambridge audio amp, took a while to do but very happy with their service, called them a couple of times and they were helpfull. I would use them again.

The service was fantastic, they kept me up to date continuously and the repair was very good value. I now have another lease of life form Bose product which would have cost many times the repair cost to replace