I had a problem ordering the free samples with my order but Lilia in customer services resolved this for me. The reply to my initial request was very prompt and all further correspondence was also ver... Voir plus
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Lisez les avis des autres
I recently contacted Erborian about the new CC Creme formula which has recently changed. I find the new one quite claggy to apply, much heavier than the original, it also sits very shiny and pores no... Voir plus
I have bought the red correct from Eborian for years..it was my cream for life..I haven't got time for long winded 30 minute make up routines.. But I bought my next batch from Amazon..and I thoug... Voir plus
I bought the CC Creme / high definition in Dore and l am very happy with the quality of the product and its ingredients, plus l was pleasantly surprised to get a couple of free samples. The package wa... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Korean Skin Therapy
Coordonnées de contact
Captial House, Chapel St, NW1 1DS, London, Royaume-Uni
- 08003581159
- ukcustomerservices@erborian.com
- uk.erborian.com
4,1
Bien
47 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Delivery was extremely quick
Delivery was extremely quick - days only and the product quality is amazing. Was a first time buyer, will definitely return.
30 janvier 2024
Avis spontané
Réponse de Erborian UK
Thank you Anna for your kind words! We look forward to having you back!
Delivery issue resolved
We had a delivery issue - our mistake and Lilia from Erborian worked with us to help resolve the issue. All our queries were handled quickly and clearly and we had a very happy outcome. Thank you Erborian and especially thank you to Lilia - you were five star!
13 novembre 2023
Avis spontané
Réponse de Erborian UK
Thank you Patricia for your kind words! We look forward to having you back!
I returned an item nearly two weeks ago…
I returned an item nearly two weeks ago , I have sent two emails and this morning I rang their helpline at 9 am , the automated message stated that “ all our advisors are busy “ - at 9 am as soon as the lines open ?? I find that very hard to believe! I just want my refund ! I am extremely disappointed in the service provided by this company- AVOID at all costs !!!
23 mars 2022
Avis spontané
Great so far Feb 2022
Two separate orders - in one an item was missing. I was not notified - however, calling customer service this was swiftly investigated and mind put at ease that I was not charged. The orders are for a friend's birthday; cannot comment on the products. On the other hand Erborian is highly recommended when you research. Thanks Lilia - great first experience for customer service.
15 février 2022
Avis spontané
I always kept on switching from one…
I always kept on switching from one skincare brand to another but for the past 2 years, Erborian has been the only one I’m stuck on. I love their bamboo products as I find that they’re the only ones able to regulate a mixed skin. Their products are quickly absorbed by the skin and aren’t harsh at all. I tried their masks as well and I really enjoy them, to the point of organizing mask parties with my friends ! I think this brand is really underrated.
7 septembre 2021
Avis spontané
Love erborian
I discovered this company about two years ago and I’ve kept ordering, I think I’ve ordered about 15 times now and I keep going back. Their Bb creme is so light on the skin but provides really good coverage which is what I love. They also deliver so quickly within 3-4 days. I also like that they always have offers on or free gifts. They are also one of very few companies that have still provided excellent customer service despite the pandemic. It’s nice to know you can count on a company whose products can provide some pampering during these times.
29 janvier 2021
Avis spontané
Great service and product
I bought the CC Creme / high definition in Dore and l am very happy with the quality of the product and its ingredients, plus l was pleasantly surprised to get a couple of free samples. The package was delivered within the time advised when l checked out, even during the COVID19 lockdown. I shall repurchase again from Erborian as their K beauty products have good reviews.
13 mai 2020
Avis spontané
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