Flight Network Avis 85

DO NOT USE THIS COMPANY!!
We booked through them, Wizz canceled the flights and they are refusing to refund us, months later. They keep replying with poorly written excuses. THEY ARE USELESS and thieves too.

Flight Network: Additional costs and no solution
I booked flights with JetSmart through Flight Network and additionally paid for 2×23 kg of luggage (€78). The payment was confirmed.
When printing the boarding pass on the JetSmart platform, it turned out that the luggage had not been registered with the airline. I therefore had to pay for it again.
The subsequent clarification with Flight Network customer service was very time-consuming (about a month, around ten emails) and led to no solution. Instead, I was referred to JetSmart.
Since the booking and payment were made through Flight Network and I had no direct contact with JetSmart during the booking process, I would have expected Flight Network to clarify why the boarding pass from JetSmart did not include the luggage and why I had to pay for it again. In my case, however, I was left with the additional costs.
From my point of view, this is very disappointing. I would not book through Flight Network again in the future, but directly with the responsible airline.

After having a flight cancelled by the airline due to the situation in the Middle East, I have only received a partial refund and communication with the company is very difficult

They are impossible to reach . I have bern waiting for a refund rom them for more then 3 months . Never order anything from them , such a bad customer service. They also don’t have any email, its only through chat in their site and they are never available there, you are always like queued at 2000 and your turn never arrives. Worst experience ever

Absolute scam, luring people in appearing to be the official booking site then refusing to process refunds when caught out. BEWARE AND STAY AWAY FROM THIS COMPANY AT ALL COSTS.

Urgent warning to British airlines travellers Flight Network victims waiting for a refund after being robbed by Flight Network: this is a ghost company impersonating BA, juggles around companies’ logo and official website. Case BA8475 flight XIUZHT: Flight Network is charging the money for flight tickets they don’t have, then sending fishing emails announcing flight cancellation. Processing my refund money since 17th of March 2026, now keeping 72% of my money. This is fraud that must be investigated. A well-known company such as British airlines would not involve with scammers unless they share the loot. How many victims of those thieves would it take to get attention from authorities? Please be aware: Flight Network is UK Ltd, Unit 112854, PO Box 6945, London, W1A 6US, United Kingdom.

I want to warn others about a really stressful experience I had when booking a flight with Air Mauritius and a third-party site called Flight Network.

I reserved a ticket directly with Air Mauritius and was waiting for their official payment link. Before it arrived, I received a separate payment link from Flight Network. I had never dealt with them before and assumed it was part of the airline process, since my reservation had already been confirmed.

I paid the link, only to receive a call shortly after from Air Mauritius saying no payment had been made. That’s when I realized the real payment link from the airline had come through separately.

Air Mauritius cancelled the reservation immediately. Meanwhile, Flight Network claimed I had booked through them and said they would charge a cancellation fee — even though no ticket had been issued and no payment had been passed to the airline.

Despite explaining this, they refused to refund me and gave conflicting information, even blaming other third parties like eTraveli and Hyperwallet.

I had paid via PayPal. Initially, my dispute was rejected because the payment had been authorized. But after escalating and requesting a proper review, PayPal refunded me in full under buyer protection — because no ticket was ever issued, meaning no service was provided.

At the same time, my bank had also started investigating the transaction as potential fraud and issued a temporary refund.

This whole situation was extremely frustrating and stressful. My advice:
Be very careful when booking flights. If you reserve directly with an airline, only use their official payment links. Do not assume emails from unfamiliar companies are legitimate, even if they appear connected to your booking.

Cheap deals from third-party sites can come with serious risks. In my experience, this felt misleading and dishonest.

Stay vigilant and double-check everything before making payment.

6 hours in chat today and agent disconnected me while waiting for a supervisor. Case: Involuntary schedule change (overnight stay added). I am rejecting the change within the 5-day window as per your policy. Phone support hangs up automatically.

FlightNetwork is a total scam! I booked a "refundable" flight with them selecting a premium airline. They sent me a confirm for a budget carrier at a different time selected. When I asked for a refund based on the terms of purchase, they told me to contact the carrier directly. When I called the carrier, they told me to contact FlightNetwork as they don't process refunds. I had to file a fraud case with my credit card company to get my money back. This company is a total scam! Do not use.

Why can't TrustPilot give option of NEGATIVE stars. These people would get 5* for NEVER USE THEM!!
Impossible to contact. No email address. And when I telephoned I was informed I am No .... wait for this .... 247 caller on the line.
Airline cancelled my ticket - all I want is a refund. Plain and simple.

The airline cancelled flight. My refund didn't cover buying a replacement, not even near. No response from these people. Stealing! Thieves!

Classic SCAM ARTISTS

My experience mirrors that of several others - surreptitiously lure users mimicking official airline websites only to entangle you into a web of ZERO CUSTOMER SERVICE, NO REFUNDS and PAINFUL BACK-AND-FORTHS.

AVOID, AVOID, AVOID (!)

I received a notification that a future flight, months in advance, had its departure changed by several hours. The airline offered two options: I could change the departure date for free or receive a full refund. Since I had purchased the flight through Flight Network, I had to contact them to request the refund.

During two separate calls, I was informed that the request had already been submitted and that I should see the refund in three business days. However, weeks later every time I checked the status of the ticket, it still appeared as active, and no refund had been issued.
After four attempts, each time spending a significant amount of time on the call explaining and re-explaining the same issue, I had to contact the credit card company to resolve the matter. This experience left me with a negative impression of Flight Network, and I will not be using them again. When things don’t go as planned, they seem to lead you astray. Their customer service is truly terrible.

Il.peggio del.peggio! Piattaforma da non utilizzare assolutamente. Da un anno aspetto un rimborso per annullamento voli causa medica. Inviato mille volte i certificati medici e ora il telefono è disattivo. Pessimi

Ook ik zou geholpen worden met een check in. Ik heb daarvoor betaald maar het gebeurde niet.

Zij boden mij een service aan; om de check-in uit voeren, voor mij.
Echter dit hebben zij niet gedaan waardoor ik op de luchthaven stond zonder boardingkaarten welke ik uiteindelijk (duur) zelf heb moeten laten maken.
De helpdesk ontkend deze dienst aan te bieden. Via de mail krijg ik ook geen gelijk.
Onbetrouwbare organisatie dus.

Absolute terrible business to deal with! Do not book with them at all. They appear to look like "direct" sites but DO NOT use them. One simple change costs $570 for nothing.

I booked my flight with british airways through them. I canceled flight and british airways confirmed the refund has been processed and flight network needs to release it for me as they refunded yo them but they refuse to do so saying theres no refund. They are playing back and forth with me. Please avoid at all costs booking with them

I would not even give them 1 star but have to to write a review. I booked with them in good faith, the airline had to cancel teh flight due to bad weather. Thats when the problems started. Flightnetwork told me I had to contact the airline, as the booking was not 'open' to them, so I did and they opened it but warned me that third parties sometimes 'lie' and that they needed to contact them, as I was not their customer. I went back to Flight network and told them same. They said they could now see the booking but were still unable to refund it and I needed to provide 'proof' the flight was cancelled, which I did not have and the airline had never updated their website. So going round in a loop after a further angry call to Flight network in which I considered rebooking my return flight so as not to lose everything fearing I would not get refunded or then be told since I didn't cancel my return flight (this happened to me before same airline), I wouldn't receive anything. I wanted to change, but was nervous in case it happened again and I just gave them more money. I was right to do so. I then found in my SPAM folder a cancellation email from the airline sent on the day of the flight (only after I'd travelled to the airport, it was sent 1 hour before the flight and the arrival airport had actually been shut all day but no updates, they even let me check in a few hours before. So both were at fault, Logan Air is not the best either, but is sadly one of the few available options for flying to Isle of Man. This is my second experience with them too, last time I booked Logan Air through BA (who I can completely trust as a customer and card holder for >20 years), and at least they BA gave a partial refund for the cancelled flight, without needing any proof. Whilst Logan Air aren't the best they never lied to me, even if their website is a bit rubbish and they did not update in time, if I had booked direct with them this would have been sorted out and I would have received my refund. Flight network are complete scammers, and I will never never use them again. Now I found proof of my cancelled flight, imagine my surprise when I tried to log this online to be told there was no record of my refund request. Surprise surprise!

Via Flight Network een (duur) KLM flexticket gekocht om mijn reisdata te kunnen wijzigen. Toen dat aan de orde was bleek de optie 'wijzigen' op de site 'helaas niet te werken'. Ook de genoemde telefoonnummers voor de klantenservice bleken geen van alle in gebruik. Dus loop ik klem. Voel me opgelicht