I have been using J. Janan perfume for my family for more than 5 years, and I absolutely love the smell and how long-lasting it normally is. This was my first time ordering it online from J., and unfo... Voir plus
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One of my outfits had a tear in the fabric and I contacted customer services and they did not reply. Hi, thank you for replying to this review, I did not receive an email so maybe it went into sp... Voir plus
L'entreprise a répondu
Went to the Ilford Lane branch last week. Needed x3 waist jackets served by Nida who advised accordingly and very professionally. Excellent Customer Service would definitely go back there!!!! Than... Voir plus
L'entreprise a répondu
Went into the Birmingham store and they didn’t have my size. Ordered it online next day delivery for an emergency outfit required for the following day and I got it before 1pm, thank you so much! I wo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
J. was established in 2002 with a unique philosophy to revive the country's cultural heritage and make Shalwar Kameez; the popular wear, and soon became one of the most famous and recognizable clothing brands in South East Asia. It expanded its store network to 100+ outlets nationwide. J. has further expanded globally by opening 20 outlets in the UK, Australia, Canada, New Zealand, UAE, Qatar, to name a few. We pride ourselves on being a complete apparel brand that deals in eastern wear, perfumes, footwear and accessories for women and men of all ages. We work in different categories and textures like silk, chiffon, cotton, cambric, lawn and fabrics that suit the season. Our clothing line reflects current fashion trends with modest detailing. Designs are inspired from Renaissance, Aztec, Fusion, Arabian and other aesthetics. From the humble beginnings of a brand that believed in being Soully East, we have moved forward with more decorative touches to our portfolio and have strung together a loyal base of customers all over the world.
Coordonnées de contact
Royaume-Uni
- uk.junaidjamshed.com
4,0
Bien
489 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 51 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The sizes were not as described
The sizes were not as described. Too much hassle to change as company doesn't allow for items to be taken to shops, but has to be done through post. Wouldn't have ordered items if I knew I can't return or exchange at shops. You have to pay for postage to return items. Won't ever order from this place again.
12 janvier 2026
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers.
Please contact us so we can send you a return label so you can return the item back to us without having to pay any returning fee.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Amazing experience and the clothes are…
Amazing experience and the clothes are best in class.
3 janvier 2026
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
I'm happy to shopping from here.
I'm happy to shopping from here . The dresses very nice and quality also good . If possible make same punjabi for father's and sons .
9 janvier 2026
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Poor customer support service
I have all the email screen shots that I have sent multiple times, and also did the calls multiple times but no one pickup the call. I recently three ordered full shalwar and kameez and it shows in the picture full shalwar and kameez, and again I receive only kameez. This is very frustrating and disappointed for me. Very poor customer support.
23 janvier 2026
Avis spontané
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue as we cannot see your order details.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Janan
They send me wrong order
They send me wrong order. After emailing them, I got no response again...
9 janvier 2026
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue as we sent a return label for you to send the wrong item back on 12th January, but we have checked, and you have not sent it back yet.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Janan
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
In picture show you full suit but only kurta .not clear said only kurta.
Not clear information
7 janvier 2026
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers, and i can confirm the refund for your order has been made as the order was lost by Royal Mail.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Most times they are Excellent
Overall, I was happy with my purchase. I had ordered a blue velvet suit for £78.59. However when my family ordered some more clothes from the site the colours were different aswell as the sizes were wrong
28 décembre 2025
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Following our conversation if you can inform your family member who purchased and had an issue with the order, to email us with the order number and images of the defects and sizing error, we can issue a return label for them to send it back to us, or we can offer a discount on the item.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Poor stitching .
26 décembre 2025
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
Janan/J.junaid jamshed/aapas
Nice collection
Nice collection, but make more fancy dresses for parties in cotton, lawn & in other stuff!
3 janvier 2026
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Used reliable carrier service, delivered on time.
Good quality clothes, very good customer service. Great for refund and exchange.
26 décembre 2025
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
highly recommend to everyone for best…
highly recommend to everyone for best quality and designs..
25 décembre 2025
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Authentic Products and reliable Postage
Janan Intense and Janan Oud both authentic and well priced, love the experience and specially Oud is not that bold but sweet and shows the presence.
31 décembre 2025
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Réponse de J. Junaid Jamshed by Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback.
The Royal Mail tracking states that your order was delivered on the 31-12-2025.
Kind regards,
J.
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