Do yourself a favour and search reviews with the keyword ‘claim’. That’s the acid test. Easy to sell a meaningless policy and get good reviews for this. Seven weeks and counting since I claimed and no... Voir plus
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Lisez les avis des autres
Easy to do. Reasonably priced in comparison to the insurance offered through Sky. Obviously can't comment of how easy it is to claim.
The Bubble team member,was very honest, friendly and explained everything to me perfectly towards my New cover with Bubble. Thank you for been humble,even tho ,my line was bad connection. 100% "The... Voir plus
Thanks to protect my bubble I feel at ease now. Trying to find an insurance company that cover everything for my brand new Samsung fold 8 512gb felt almost impossible. I'm extremely relieved it's fina... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Insurance for everything in your gadget bubble. Your mobile phone, tablet, camera, laptop and more! Protect Your Bubble is a UK-based insurance provider offering simple, affordable cover for mobile phones, gadgets, and personal technology. Since launching in 2008, we've helped protect more than 1.5 million devices across the UK and Ireland, giving customers peace of mind when the unexpected happens. As part of Assurant, a Fortune 500 company with over 120 years of insurance experience, we combine trusted expertise with a straightforward approach to insurance. We want to make insurance easy to understand, purchase, and use. Whether it's a cracked screen, accidental damage, theft, or mechanical breakdown, we're committed to providing reliable protection and a smooth claims experience for the devices our customers rely on every day. At Protect Your Bubble, we focus on clear communication, fair treatment, and putting customers first, helping people protect what matters most.
Coordonnées de contact
Assurant , Emerald Buildings, Westmere Drive, , CW1 6UN, Crewe, Cheshire, , Royaume-Uni
- customerservices@protectyourbubble.com
- uk.protectyourbubble.com
4,4
Excellent
23 k avis
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A répondu à 100 % de ses avis négatifs
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Quick and easy cover
Very easy to navigate , literally took 10 minutes to insure my phone , good price and a discount
25 août 2026
Taking too much of time to that…No…
Taking too much of time to that…No response properly
15 août 2026
Réponse de Protect Your Bubble
Hello Ramesh
We are sorry to hear that the service you received did not meet your expectations.
You contacted us to submit a claim. At the same time, we requested additional information and supporting documentation; however, as this was not provided, we were unable to progress your claim further.
We can see that you subsequently raised a complaint regarding the time taken to assess your claim. Following our review, your complaint was not upheld.
If you would like to continue with your claim, please contact our Customer Service team and provide the outstanding information and documentation that was requested. Once received, we will be able to review your claim further.
Kind Regards
Protect Your Bubble
Easy to get what I wanted and at a fare…
Easy to get what I wanted and at a fare price. Good cover by you !
22 août 2026
Very easy to set up.
Very easy to set up but difficulty logging in. Not recognising my password.
21 août 2026
Extremely disappointing experience — claim handling feels like looking for excuses
I purchased laptop insurance from Protect My Bubble, and unfortunately my laptop was stolen. I reported the theft and provided all the documents and information they requested.
The main issue is proof of address. I explained from the beginning that I do not have a utility bill or council tax bill, and that I am currently unable to obtain a council electoral registration letter because of an issue with the council’s website preventing me from registering to vote at my address. I provided a rental agreement that is less than three months old as proof of address, but this has apparently not been accepted.although its mentioned in their list of accepted documents. Weird
What is extremely frustrating is that, after I explained I could not provide the council letter, they now seem to be dismissing the other documents I have provided and repeatedly insisting on the one document they already know I cannot obtain. It gives the impression that they are looking for a reason to avoid progressing the claim rather than genuinely assessing the evidence available.
It has now been a week since I started providing the requested documents, yet my claim is still not progressing.
I also had a particularly poor experience with one of their team members, Dave/David from CIT. His communication and approach were extremely unprofessional. The way the situation was handled showed very little understanding of customer service or how to deal with a frustrated customer appropriately.
Overall, this has been a very stressful and disappointing experience. I expected an insurance company to assess my claim fairly based on the evidence available, rather than repeatedly requesting one specific document that I have already explained I cannot provide.still waiting for my claim if not resolved i will be going to trading standard and Financial Ombudsman Service.
Protect My Bubble needs to seriously improve its claims handling and customer service. At this stage, I would not recommend them.
Update -24 August 2026
Update
Update following my original review: Unfortunately, the issue remains unresolved.
Despite providing a valid and recent tenancy agreement, Protect My Bubble has continued to reject it as proof of address without providing a clear or specific reason for doing so.
Their own final response lists a tenancy agreement as an acceptable form of proof of address, yet they have not identified any specific requirement in the policy terms regarding the format or type of tenancy agreement that must be provided.
There is no clear explanation of what requirement my tenancy agreement supposedly fails to meet. An agreement is an agreement, and if the insurer has additional requirements regarding its format or contents, those requirements should be clearly stated in the policy terms.
I have now decided to take the matter further and refer my complaint to the Financial Ombudsman Service for an independent assessment of whether the claim has been handled fairly and reasonably.just waiting for their response today.
I will provide a further update once the matter is concluded.
21 août 2026
Avis spontané
Réponse de Protect Your Bubble
Hello Bilal
We are sorry to hear that the service you received did not meet your expectations.
As a business, we reserve the right to assess each claim fairly, thoroughly, and accurately. In some cases, this requires us to review additional information and supporting documentation. We are sorry to hear that you were dissatisfied with this process.
Verification checks are an important part of our claims assessment procedures and are designed to protect all of our customers. Any documentation provided in support of a claim is subject to our validation and verification requirements before it can be accepted.
Unfortunately, the documentation you provided did not constitute sufficient evidence to meet the requirements necessary for us to progress your claim. Having reviewed your claim experience again, we remain satisfied that our requests were reasonable and consistent with our claims assessment process.
We note your intention to refer the matter to the Financial Ombudsman Service. They will independently review the circumstances of your complaint and consider whether our handling of your claim and the decision reached were fair and reasonable
Kind Regards
Protect Your Bubble
The cover for my new phone was exactly…
The cover for my new phone was exactly what I was looking for and I got it at a very affordable price
20 août 2026
Quick, easy and straightfoward
It was simple easy and straightforward to set up an insurance cover for my mobile device, it's more on the expensive side, but simple, easy and, quick to set up and not over complicated or awkward.
19 août 2026
Exceptional
It’s quite rare to come across a company that genuinely deserves nothing but praise, but that has certainly been my experience with them. They have been absolutely amazing throughout: incredibly helpful, responsive, professional, and genuinely caring. The level of customer service they provide is exceptional, and you really get the sense that they value their customers and go above and beyond to help. I honestly couldn’t recommend them highly enough.
1 août 2026
Avis spontané
Very easy to navigate
Very easy to navigate. I insured my 3 gadgets immediately within 10 mins. Love that. Thank you.
16 août 2026
They have my claim this febuary 2026…
They have my claim this febuary 2026 when it was faild now they was to call me back because they have station recipt but they never called back last week to see if they can give because they anit call me in 3 and a half money now need to reply claim. Not fair. Princess ann jones 42 albourough road south, seven kings, ig3 8ex
8 août 2026
Réponse de Protect Your Bubble
Hello Prinny
We are really sorry to hear about the issues that you have experienced.
Our records do not show that a claim was logged in February 2026. If you believe this information is inaccurate, please contact us at socialpyb@protectyourbubble.com and provide details of when and how the claim was originally submitted, along with any evidence to support this.
In addition, please ensure that you send the documentation previously requested, as this is necessary for us to continue reviewing your claim. We are unable to progress the claim until all required documentation has been received.
Kind Regards
Protect Your Bubble
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