Do yourself a favour and search reviews with the keyword ‘claim’. That’s the acid test. Easy to sell a meaningless policy and get good reviews for this. Seven weeks and counting since I claimed and no... Voir plus
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Lisez les avis des autres
Easy to do. Reasonably priced in comparison to the insurance offered through Sky. Obviously can't comment of how easy it is to claim.
The Bubble team member,was very honest, friendly and explained everything to me perfectly towards my New cover with Bubble. Thank you for been humble,even tho ,my line was bad connection. 100% "The... Voir plus
Thanks to protect my bubble I feel at ease now. Trying to find an insurance company that cover everything for my brand new Samsung fold 8 512gb felt almost impossible. I'm extremely relieved it's fina... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Insurance for everything in your gadget bubble. Your mobile phone, tablet, camera, laptop and more! Protect Your Bubble is a UK-based insurance provider offering simple, affordable cover for mobile phones, gadgets, and personal technology. Since launching in 2008, we've helped protect more than 1.5 million devices across the UK and Ireland, giving customers peace of mind when the unexpected happens. As part of Assurant, a Fortune 500 company with over 120 years of insurance experience, we combine trusted expertise with a straightforward approach to insurance. We want to make insurance easy to understand, purchase, and use. Whether it's a cracked screen, accidental damage, theft, or mechanical breakdown, we're committed to providing reliable protection and a smooth claims experience for the devices our customers rely on every day. At Protect Your Bubble, we focus on clear communication, fair treatment, and putting customers first, helping people protect what matters most.
Coordonnées de contact
Assurant , Emerald Buildings, Westmere Drive, , CW1 6UN, Crewe, Cheshire, , Royaume-Uni
- customerservices@protectyourbubble.com
- uk.protectyourbubble.com
4,4
Excellent
23 k avis
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A répondu à 100 % de ses avis négatifs
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Extremely disappointing service
Extremely disappointing service — phone returned damaged and still no refund
I am absolutely disgusted with the way Protect Your Bubble has handled my phone repair.
I sent my phone to them after it fell on the floor and the screen went blank. They were unable to repair it within the promised timeframe, so they sent it back to me. Instead of receiving my phone back in the condition I sent it, I received it with the face hanging off. My phone was already broken, and now it has been returned to me in an even worse state.
I have been trying to speak to them for the last few days, but I am getting absolutely nowhere. All I keep hearing is “sorry,” with no proper solution, no clear explanation and, most importantly, no refund of my money.
I paid for a service and expected my phone to be handled with care. The way this has been dealt with is completely unacceptable. I am now left with a damaged phone, money taken from me, and a company that seems to have no urgency whatsoever in putting things right.
An apology is not enough. I want my money refunded and this matter properly resolved.
I would not recommend Protect Your Bubble to anyone based on this experience. If you are thinking of using them, think very carefully about how they will treat you if something goes wrong.
3 septembre 2026
Avis spontané
Réponse de Protect Your Bubble
Hi,
We are really sorry to hear about the issues that you have experienced.
Please be reassured that this is being investigated by our complaints team.
Apologies for any inconvenience caused.
Kind Regards
Protect Your Bubble
Super easy to make a claim and protect…
Super easy to make a claim and protect my device!
2 septembre 2026
New insurance to protect phone
Just bought this insurance to protect my new phone. To purchase the process was easy enough, but we will see if and when I have the need to claim, how good the service really is. Until then I reserve my judgment
4 septembre 2026
Straight forward application on line
Straight forward application on line. Just insured my phone.
27 août 2026
Far too difficult to deal with
Far too difficult to deal with. Want IMEI number to be shown on order receipt ? I’ve never had a device with the IMEI on my receipt.
17 juin 2026
Réponse de Protect Your Bubble
Hello Grace
We are really sorry to hear about the issues that you have experienced.
Sorry to hear you did not have a receipt with an IEMI detailed on it. There maybe other documentation you can provide to prove proof of ownership of the device.
Please call customer services who will be able to discuss this further with you. Once a valid proof of ownership has been provided we will be able to continue with your claim.
Please call 0330 333 4792
Monday - Friday, 8am - 8pm
Saturday, Sunday & Bank Holiday Monday 9am - 6pm
Kind Regards
Protect Your Bubble
Having issues getting a password reset…
Having issues getting a password reset to access the account
26 août 2026
Réponse de Protect Your Bubble
Hello Daniel
We are sorry to hear you are having trouble logging in.
If your password is not recognised, please try resetting your password. Double-check your junk and spam folders for the password reset email from noreply@eu.assurant.com and a passcode from noreply@okta.com
When trying to log in please make sure you are using the email address and D.O.B used when you purchased the policy.
This is also being investigated by our complaints team.
Apologies for any inconvenience caused.
Kind Regards
Protect Your Bubble
I wanted to add an item to my existing…
I wanted to add an item to my existing policy but could not get you to answer the phone so I had to take out a new policy. I should have got a discount but didn't.
2 septembre 2026
Réponse de Protect Your Bubble
Hello Amy
We are very sorry to hear about the difficulties you have experienced. It is unusual that you were unable to get through to us by phone, as we have not received any recent reports of issues with our telephone lines. If you could provide the date and time of your call, along with the approximate length of time you were on hold, we would be happy to investigate this further.
We can see that you still currently have two active policies with us. If you would like to combine these policies and take advantage of our multi-gadget discount, please contact our Customer Service team, who will be able to arrange the merger for you.
Please call 0330 333 4792
Monday - Friday, 8am - 8pm
Saturday, Sunday & Bank Holiday Monday 9am - 6pm
Kind Regards
Protect Your Bubble
Very easy process
Very easy process, happy with monthly quote for my phone. Very informative too
2 septembre 2026
Fantastic to deal with first class
24 août 2026
My phone died unexpectedly and Protect…
My phone died unexpectedly and Protect My Bubble were great. I was completely in stress mode and the lady on the phone sorted everything, took me through step by step and explained everything. The claim was approved same day and the device was fixed within several days of me sending it in (took a little time to get there due to weekend post but was speedy otherwise). Phone is fixed and now working great.
17 août 2026
Good and easy
22 août 2026
it was easy and uncomplicated
28 août 2026
Easy to get a quote and buy
Easy to get a quote and buy, competitive with other insurance.
21 août 2026
Good website very easy to join
27 août 2026
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