Ukcigs Avis 

88
•
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Ordered the cigarettes March 18 2025 received less than half the order.Was told the missing cigarettes would be reshipped its now May 21 still no cigarettes. Truly awful experience. I would have orde... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Всем привет. Заказывал туалетную воду в данном магазине, были опасения нарваться на подделку, но вроде все оригинальное! доставка быстрая, пришло за 12 дней до Челябинска, отправка на следующий после... Voir plus

Noté 5 sur 5 étoiles

Добрый день, хочу поделиться своими впечатлениями о товаре. Во-первых, очень большой ассортимент сигарет, есть из чего выбрать на любой вкус. Во-вторых продукция высококачественная, что очень меня пор... Voir plus

Noté 1 sur 5 étoiles

ordered in good faith, but only 2 packages arrived of 160 cigarettes nightmare communication not interested in helping only saying seized by customs. I would avoid at all cost as its clearly a scam/co... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bureau de tabac

Informations provenant de diverses sources externes

UKcigs.co store offers cheap cigarettes online, fast UK delivery. We sell brands made in Europe and Asia. Marlboro, Winston, Camel, Parliament, Davidoff, etc.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

88 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,4

Tous les avis

(88)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

So impressed with my first two orders…

So impressed with my first two orders from this website, the first order came in two deliveries very quickly, my second order took a bit longer but has just turned up all three cartons together. Will definitely be ordering from them on a regular basis.

30 mars 2021
Avis spontané
Noté 2 sur 5 étoiles

Ordered 3 boxes

Ordered 3 boxes, received only 2. When sending emails to get updates on the missing packet customer service responded with absolute jibberish each time until I threatened to charge back at which point a refund was finally processed. Tried to re-order to give them another chance only to be told both myself and wife are now barred from using this service.

29 mars 2021
Avis spontané
Logo de Ukcigs

Réponse de Ukcigs

Dear Chris Kirkham,

Thank you for leaving us your feedback!
First of all we would like to mention that our business is based on the cooperation, trust and good relation with our customers. We strive to provide good service to all our customers, but there are delivery issues sometimes. We can't control the delivery process but we have our policies and act according to them.

You were missing a portion of your order and we offered you the standard refund/reship options. You stated that we provided you stupid replies and threatened to dispute the order. The refund was made after you've confirmed the validity of the card. This is what we always do in such cases.

Since we considered this case just a misunderstanding we were eager to take your wife's order, but in the reply to our email she made sure to remind us that a chargeback may be made in case of any problem. As we mentioned above we always act according to our policy. We make sure our customers get their money back or receive a replacement.

Hence, we cannot afford to take orders from customers who choose to involve the bank instead of getting a solution from us.

Please accept our apologies for any inconvenience created.

We wish you all the best!

Noté 1 sur 5 étoiles

do uk cigs accept credit card payments…

do uk cigs accept credit card payments in the uk
for what ever reason mine will not go through
anyone got any suggestions
thanks

14 mars 2021
Avis spontané
Logo de Ukcigs

Réponse de Ukcigs

Dear Client,

Thank you for your review.

We would like to inform you that ukcigs.co accepts payments with VISA debit/credit cards. We are sorry that your attempt to place an order on our website was unsuccessful, but please contact our customer support at support@ukcigs.co to find out why your order did not go through. You will be assisted all the way until your order is delivered.

Hope to hear from you soon!

Regards,

Customer Support Service

Noté 5 sur 5 étoiles

Very happy with ukcigs

Very happy with ukcigs. At first was apprehensive to buy, as I have never ordered cigarettes online but as I enjoy menthol cigarettes these had to be ordered online. I ordered 3 cartons of the Karelia menthol, the first carton arrived in 10 days or so, then I was informed the other 2 cartons could not be sent as they sold out, which I was relieved because when the first carton arrived I noticed I ordered the wrong ones. I wanted the slim ones but the ones I ordered were the normal size, which are a little stronger so I didnt enjoy them as much, my mistake. Ukcigs refunded my money 2 to 3 days later so happy with their communication and services. Looking to order the correct slim menthol cigarettes from them without apprehension.

7 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

I am waiting to place an order

I am waiting to place an order. I am from the UK and wary of placing an order at the current moment because of the covid-19 restrictions. Are you at Ukcigs able to post parcels into UK at the moment (Jan 2021)?

19 janvier 2021
Avis spontané
Logo de Ukcigs

Réponse de Ukcigs

Dear Customer,

Thank you for contacting us.

Although the spread of covid-19 is still affecting the world, we are
happy to inform you that we still ship to the UK and lately the delivery
has improved. It takes up to 20-30 for our shipments to reach your country.

You are welcome to visit our website for submitting an order. For
further queries about our policy and terms, please contact our support
team at support@ukcigs.co. Our representatives will happily answer all
your questions.

We look forward to seeing you soon on our website!

Have a great day.

Regards,

Tracey Scott

Noté 5 sur 5 étoiles

I can't rate ukcigs.co highly enough

I can't rate ukcigs.co highly enough, there service is ***** 5star, the cost of the cigarettes I purchased is unbeatable, half cost of supermarkets prices. As for there Customer Service, I have never experienced a better customer service and would highly recommend this company. Thank you so much.

19 octobre 2020
Avis spontané
Noté 1 sur 5 étoiles

I have been trying to buy some…

I have been trying to buy some cigarettes countless times for the last 2 months checking daily, but after carefully reading the reviews, not sure i will be ordering anything from them

17 octobre 2020
Avis spontané
Logo de Ukcigs

Réponse de Ukcigs

Dear Client,

Thank you for leaving us your feedback.

We are very sorry for this situation, but unfortunately our deliveries
are affected by the ongoing spread of the Covid-19. The website's
activity has been suspended temporarily. We are trying to adjust to
these difficult times but the situation is beyond our control. We're
planning to reopen the website very soon. Please contact our support
team for more updates.

We count on your understanding in the matter and will do our best to
provide you the best assistance.

Thank you for your business, loyalty and patience.

Regards,

Tracey Scott

Noté 3 sur 5 étoiles

Trying to buy some sigs

Trying to buy some sigs, looking for about a month, showing all time sold out

22 septembre 2020
Avis spontané
Logo de Ukcigs

Réponse de Ukcigs

Dear Dan,

Due to COVID-19, air travel has been restricted, which affects our
ability to deliver products as quickly and efficiently as we do during
normal times. Therefore since we cannot ensure timely delivery at all
times, every once in a while we have to list the cigarettes out of
stock. We suggest you to keep an eye on the website.

Please accept our sincere apologies for any inconvenience created.

Hope to see you on our website soon!

Noté 5 sur 5 étoiles

Finally managed to find a company that…

Finally managed to find a company that comes up with the goods! The customer service is excellent and always keeps you up to date. I'm very happy with my order and will definately use them again. Trustworthy and efficient.

21 septembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Excellent, I am So pleased with my order arrived in really good time , especially with the pandemic ! The woman I spoke to on their phone line were very helpful and kind and explained the slight risks which I took into account but compared to the price I normally pay in the U.K I thought it was worth taking the risk . It was my first ever order of ordering cigarettes on line and I am placing another order . My emails were answered promptly and it was so reassuring the company had a phone number so I could actually speak to a person and the girls were ‘so ‘ helpful , I have no negative comments whatsoever and you obviously do take a small risk but they reassured me I could have a full refund or a re-order if anything went wrong , so how can they be more reassuring and fair , Thank you very much U.K cigs . I have just placed another order 5 minutes ago ,, Sharon

10 juillet 2020
Avis spontané
Noté 5 sur 5 étoiles

This was my 2nd order with Uk cigs…

This was my 2nd order with Uk cigs which was placed on 15/6/20 for 6 cartons of cigarettes.
The 1st 2 cartons arrived safely 17 days from order.
The next 3 arrived after 21 days
& the final one next day after
22 days.
I am extremely satisfied both with the service of delivery &
quality of the product.
I would thoroughly recommend
this company as being reliable
despite some negative posts
online.

10 juillet 2020
Avis spontané
Noté 5 sur 5 étoiles

First time I have bought cigarettes…

First time I have bought cigarettes online and has been a good experience. Took a while to arrive, I ordered 3 cartons, the first two cartons arrived within 2 weeks and the remainder carton took a further 2 weeks. Very good, in excellent condition and just what I ordered. Everything good and will order again. Thank you ukcigs.

15 mars 2020
Avis spontané
Noté 1 sur 5 étoiles

Absolutely dishonest retailer

Absolutely dishonest retailer. I have ordered 4 cartons of cigarettes, and got 4 tracking numbers for those packages. Hovewer, after 3 weeks I have received a message from the sender that those cigarettes are out of stock! So, I don't know what are these tracking numbers but I have still not received anything and I am still waiting for the refund. Very disappointing.

4 mars 2020
Avis spontané
Noté 1 sur 5 étoiles

Hello there

Hello there, yeah i just found in my bookmark this lovely site wich caused me troubles....says u pay tax and all but isnt true and u risk here when comes out of eu...ordered 6 cartoons sobranie and got just 3, other 3 got confiscated and retain by gov....saying that i didnt paid any tax for them and the cigarettes came from ukrain or that area....very poor and didnt got any refund btw i wont go to cry to them but yea, just saying my opinion.

3 janvier 2020
Avis spontané
Logo de Ukcigs

Réponse de Ukcigs

Dear Pantea Ionuț Adrian,

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

If you did not receive a portion of your order, you're still eligible to get a refund, regardless the year you placed the order in discussion. We would appreciate if you would contact our customer care team by email at support@ukcigs.co or by calling: 0203-769-0977 to speak with a customer care representative or directly to the supervisor, Tracey Scott. We’ll work with you to resolve any issues as quickly as possible.

We care deeply of our customers and promise to make things right in the future.

Yours respectfully,

Tracey Scott

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