Uk Starlink Avis 

What an appalling waste of time
I applied for the Stalink system with the free fitting. It was ideal for my area and the speeds sounded good. HOWEVER The box finally arrived after a number of weeks but nothing from Starling re the fitting. I finally got notification that they were beginning to charge me for the system. I advised them ( or there robot) that the system was not yet fitted and I had heard nothing from the installation team. They gave me 2 telephone numbers to ring, one was out of service the second said they could not fit the system without notification from starlink. Starlink wanted me to pay a further £299 to get the system fitted. I tried to contact Starkink but could not get past the robot so I have given up. What a shambles of an organisation. Avoid like the plague

Incompetent and greedy - don't even bother.

Has taken 6 weeks to arrive. They have sent me faulty kit. Meanwhile they are charging with no way to pause because it's rental kit. The £25 offer I signed up on is no longer valid due to their delayed delivery and resulting delay led activation. Dealing with a very unhelpful AI customer chat or, meanwhile the human support does not respond. They seem to do as they please, unapologetically and with no care in the world for the customer.

Appauling customer service, waited two months for the kit to arrive. Typo in our address DHL won’t pass verification to change the address as it’s wrong. Starlink deny all responsibility and can’t track the package/order. We’ve been charged for two months and no way of cancelling!

Complete bait-and-switch. Signed up for a £35/month rate with a guaranteed 2-week delivery window (confirmed by a real person). Two weeks later got an email informing me my price is jumping to £40 and my delivery is delayed by another fortnight. Unbelievable. Raising prices on a customer before you've even delivered their starter kit is shockingly poor business. Avoid.

No UK stock as of May 2026, been waiting months. Avoid

Excellent speeds and good connectivity throughout the house, mesh system easy to set up, only down time in last year was during the worldwide outage.

It pains me to say this but the service is absolutely garbage and the customer service is even worse constantly buffering and customer service want me to keep trying the same stuff over and over they refuse to send an engineer and if you ask to put a complaint in they stop responding this has been ongoing for over two months they gave me an additional mesh mode it didn’t help
They changed the router still
Didn’t fix it I think the service is just terrible and not worth the extortionate price for 200mps

Latest Update! Weeks and weeks later after I raised concerns about their appallingly slow, 3.85/4.84 up/down mbps speeds, nothing has changed. It's like Groundhog Day. The chat bot (or person, it's not really clear) asks the same questions and I give the same answers. An example is, the Mesh 3 Router - the casing round the ethernet socket on the back is too small to insert the 'male' end and so it's not possible to connect my business phone - who designed this!! And more importantly, who would let this product go to market! It's truly laughable. Anyone considering this service, BEWARE. Check all other options before proceeding down this rabbit hole.

4 weeks and still waiting for delivery,customer service useless they dont reply ticket system doesnt work

We thought Starlink would be great as we are in a poor internet area near Bath UK. However, Starlink has proved to be a nightmare, regularly going off at peak times, streaming near impossible. We paid for extra mesh node links - this was only marginally helpful. Still no reliable streaming. SO disappointing as our previous 4G system with only 10 to 20 meg was better than this. Do not buy starlink. Their service which we contacted over 20 times was the worst A1 BOT we have ever had.

Delayed equipment delivery , charged and no information. Very poor service

Starlink is not as good as you think. Don't buy the product specially residential plan you'll regret it they change it to low speed plan automatically without prior notice. Kindly disseminate the information I'm from Philippines and this what happened to us when we purchase the kit.

Awful company - order still pending - nothing despatched and now overdue. No option to cancel just advised to send it back when it arrives for a refund. What happens it it never arrives?

Delivered quickly, we fitted it to a pole on the chimney, so it has a perfectly clear view of the sky, used the app to align it correctly and we now have superb internet. With BT we only got around 20mbps download, with Starlink we get 165 to 300mbps, BT upload was 0.9 to 1.6mbps, we now get 9.5 to 22mbps, so very satisfied with that. I do think customer service needs to improve, the AI is not particularly helpful, we ordered a bracket that we then realised we didn't need so attempted to cancel it, even though it hadn't been dispatched, it had exceeded a 3 hour cancellation window. AI told us to refuse delivery, which we have, twice now, DHL keep bringing it back and not returning to sender. So from that point of view, Starlink definitely need to up their game and improve their customer service system. If it were not for that, I would have given 5 stars.

Quoted me £75 a month!! Ha - no thanks

We live in a rural area and our maximum connection speed was 16mbps, no matter the provider. When Starlink offered the 100mbps Residential deal at £35 a month and no upfront charge, it was a no brainer to give it a try. Delivery took about a week, but I had it up & running in 5 mins with the dish on the lawn to test before I installed it properly. We are getting the full 100mbps, so is a massive upgrade for us. Installing is very simple too if you have a basic knowledge of DIY.

Honestly easy to set up, install and connect.
Living on a site that's renovating a barn. Set it up outside on a board, fixed it to the floor after running the app to find the right position etc. entire process from start to finish took about 20 mins. Going to install it on a permanent fixing soon that I'm going to buy from Amazon for cheap.

Wouldn't bother with getting the installation as it's easy to do yourself if you have a very basic understanding of DIY or putting an IKEA product together.

200mbs internet minimum so far with great WiFi range across the entire site. Works with Sky TV fine and my PC plus multiple connected devices. Far better than broadband and far faster.

So, we went with Starlink on an under construction house.

The whole process was a nightmare (would dealing with BT have been worse?).

The marketeers have been out, special offers everywhere, clearly since Starlink are going for a public offering of shares they want to show strong growth in subscriber numbers (no systems or people to back it up). Even since we ordered the price has reduced from £35 to £25 for first six months)

Wouldnt it be nice to have a little video to show what you need to order? Oh, too intelligent for people in marketing.

So, we had a problem - the property is under construction and thus we were not sure whether anyone would be there to receive the components. We asked the AI BOT ("intelligence" being the absent part) in the absence of being able to contact a human being. The BOT told us to send the components to our existing address and then we could sort out the special installation offer (I think £75 later). So components arrive - and Starlink then say "oh no, because you did not elect to have the installation when you ordered the components the offer is not valid" (if we had requested the installation they would have installed the components at the old address).

They are now trying to rush us £300 for one of their pet installers. I am almost wondering whether to go back to ordinary broadband and burn the £35 per month for the minimum period of year. Loads of cancelled subscribers will look really good on their share price.

Ver poor installation.left cables not reaching a plug socket .router was left in the middle of the floor .