UKStudentHouses Avis 122

So far we have had an amazing experience and the helpfulness and time kieran has put in to helping my daughter and me have been surperb

My daughter had an issue with her accommodation next year and Kieran went above and beyond to help her switch houses. They were helpful and understanding of her issues and really made the whole process easy for her.
Thanks again.

Gamail is always so lovely and fixes stuff quickly and always with a smile.

The house we originally wanted to see didn’t meet our expectations but Chelsea Lingard helped us find the right place. She was super adaptable and knowledgeable and made it really easy to book. The whole group felt comfortable talking to her with any questions. She was professional and friendly throughout and everything was organised the same day.

Staff member Chelsea Lingard in Lincoln was extremely welcoming, accommodating and friendly. She did an amazing job and answered all our questions. A true asset to the company!

Do not book with this diabolical company! you spend half your year trying to get through to actually speak to someone then when you do they are just patronising and full of broken promises. Tanya is by far the worst the way she looks down her nose at you and has a serious attitude problem when dealing with complaints.
Also had an email promising rewards for giving 5* reviews what an absolute sham!

This rental organisation are the worst landlords we have ever experienced. Firstly, for anybody questioning whether the reviews are authentic or not - all tenants received an email around a month ago, detailing that if you gave UKStudentHouses a 5 star review, then you would be rewarded financially. Plenty of the most recent reviews, therefore, are five stars - but this is completely and utterly a lie. You can blatantly see them all posted on the same day. We have had severe damp, mould, rat infestations, leaking, a broken boiler and experienced no hot water/heating for over two months. They do not answer the phone, they do not answer even the emergency line - and if you are lucky enough to get through to them, they don't maintain or solve the issue. We have, in the past, rung 19 times - in minus two degree weather, stating that we have no heating. The landlords have always responded that it will be fixed, and yet not even a plumber is sent out. Or, occassionally worse than this, they tell you a plumber will be there that evening - and confirm it over the phone and nobody arrives at the property. I cannot emphasise this enough - this has happened every single time we put a maintenance query through. They are, undoubtedly, the worst landlord company ever. Furthemore, the property was absolutely disgusting when we arrived. Stains and smells coming from the sofa, mattresses that are broken, urine all over the bathroom walls, stains up the walls, no working light in the kitchen, and no carbon monoxide alarm (which is illegal). There were worms in the toilet - and we have a hole in the roof that has been there since September but it has not been fixed. Also, you will have maintenance men arriving in your property with no warning. Again, we are aware, illegal. They have entered our bedrooms, our house, without knocking or announcing themselves. We receive no correspondence from UkStudent Houses regarding this - and we have reported it to them via email, the app, and the telephone. There is no physical office for them to arrive at (which somebody did confirm over the phone). You are given 6+ different emails (that nobody responds to you). I genuinely cannot stress this enough - your rented accommodation will be falling apart and disgusting, and you will have NOBODY speaking to you. We had no shower, no heating, no hot water for over a month in the winter - and nobody even came to assess the issue. Our internet has broken before - and again nobody gave us any help for a month. They promise to repay you financially for reviews, for clean properties, they state inspections will happen (and they don't). This company is 110% a scam, and do NOT rent with them. Unless of course, you like experiencing landlords who break the law over ten times during your tenancy. UkStudentHomes are disgusting, and every single person who works for the company should be ashamed for putting young people through this.

We completed a carpet clean for one of there propertys on 16th of september after many attempts to send invoice they have opened the email several times but still wont pay there debt.

My experience getting accommodation with UK Student Housing was a very smooth, reassuring and comforting process. This was very much made possible with the support of a member of staff who went above and beyond to ensure this wonderful experience. Chelsea Linguard — thank you so much for your help! x

It’s more than 1 year I have been living at one of the UK Student Houses accommodation in Derby.
Very professional staff, your queries and issues are considered in short notice with solutions in no time!
I would recommend all students to book in their accommodation with UK Student Houses.

Love this place so much! Mark has been great helping out with some maintenance issues we had. They were resolved so swiftly for us and no issues since. Big thank you to Oliver and Matt for their help too. Honestly couldn’t recommend UKSH enough!

Great property manager and quick and easy communication

I’ve been living in a UK Student Houses accommodation for the past 1 1/2 years now. My property agent is extremely helpful. We get regular cleaning done. Whenever we have maintenance issues, it gets sorted out immediately. The helpline is also very active.

It's been a wonderful experience so far. All the benefits they advertised are being fully enjoyed. Cool, conducive and affordable apartment. I love it and would recommend to anyone.

I’ve had a really good experience with UK Student Houses this year. The flat was newly renovated when we moved in, so everything is modern and in great condition, which made such a difference.

The location is ideal for uni and the rent is very reasonable for the quality of the property. The team are also quick to respond to emails and helpful whenever we’ve needed anything.

Overall, I’d definitely recommend.

I enjoyed living in the accommodation managed by UK Student Houses. The management is proactive in responding to emergencies and maintenance issues. And they are always available to respond when called. I enjoyed my stay with my wonderful colleagues and would recommend to any person who is looking for an accommodation.

Incredible customer service. Top quality accommodation. Absolutely recommend them.

I had a great experience with UK Student Houses. The team was professional, responsive, and very helpful throughout the entire process of finding and moving into my accommodation. Any questions or maintenance requests were handled quickly, and the whole renting experience was smooth and stress-free.

I would definitely recommend them to other students looking for reliable and comfortable housing in the UK.

I’ve had such a positive experience with UK Student Houses and couldn’t recommend them more highly.

The communication has been absolutely amazing, especially from Tonya. She was always quick to respond, helpful, and made everything feel simple and stress-free from start to finish. It really makes a difference when you feel supported and kept informed throughout the whole process.

I also want to give a big thank you to Gamal for the incredible help with cleanliness and guidance on the way of living in the house. His support made settling in so much easier and ensured everything was maintained to a high standard. It’s clear he genuinely cares about the tenants’ experience.

Overall, a fantastic service from a professional and friendly team. I would definitely recommend UK Student Houses to other students looking for reliable and supportive accommodation!