This is a good company! their wigs are typically true to length and full. there is little to no shedding even after weeks of wearing them! it is fairly easy to melt the lace if you are a beginner, and... Voir plus
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Horrible experience. I paid around $1,500 for a custom wig, and what I received was far below what I requested and expected. Their custom orders are non-refundable, so my advice is: never ever place a... Voir plus
L'entreprise a répondu
The communication was phenomenal, they took less than a week to deliver the hair to me in South Africa. Once the hair was here, I loved the packaging, the hair was safely packed. Let's now talk about... Voir plus
I am thrilled! The delivery was lightning fast and the product is exactly as described. Very good quality! I am very satisfied! The customer service was also always by my side and I felt well looked a... Voir plus
L'entreprise a répondu
3,9
Bien
58 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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They return process is perfect
They return process is perfect, customer support team response is very quick.
10 juin 2024
My wife had just spend 5 months in the…
My wife had just spend 5 months in the hospital and most of her fell out. The fit was great and the look made here feel great again.
7 juin 2024
The cap is very comfortable and that…
The cap is very comfortable and that means a lot when wearing it all day.
4 juin 2024
I have lost my hairs due to chemo…
I have lost my hairs due to chemo treatments, I bought 2 medical wigs ; so soft and natural feeling. The cap is very comfortable.
4 juin 2024
Stay away from this Company!I ordered a…
Stay away from this Company!I ordered a 615 wig and they send me a totally different wig not the clover or style I ordered. The worst part is a have a return or exchange policy that they are not standing by. Do not order from this company. They send you what they have in stock and make excuses not to exchange the wig.
31 mai 2024
Avis spontané
Réponse de Ulofey
Dear Customer,
Thank you for bringing this issue to our attention. We are deeply sorry to hear about your unacceptable experience. It is clear that we failed to provide you with the correct product and the service you deserve.
We understand your frustration. Receiving the wrong wig, especially one that does not match the color or style you ordered, is a serious error on our part, and we take full responsibility for this mistake. Our intention is never to send customers a random item we have in stock; this was a logistical error that should not have happened.
We sincerely apologize for not properly honoring our return and exchange policy in this instance. We want to make this right immediately.
Please contact us directly Service Email with your order number. We will gladly issue a full refund for your purchase or, if you prefer, send you the correct #615 wig you originally ordered. We will also provide a prepaid shipping label for you to return the incorrect wig at no cost.
We are truly sorry for the frustration and disappointment this has caused. We value your business and are committed to resolving this to your complete satisfaction.
Best regards,
After wearing it for 6 months
After wearing it for 6 months, the quality is excellent; The materials are really good! I will place another order.
2 juin 2024
This was a test on this Co
This was a test on this Co. I ordered a wig that was a Lt platinum. It arrived late, and it is a very dark dirty blonde. Now I have to return it, which is a process.
26 avril 2024
Réponse de Ulofey
Hello ,
We are so sorry for the mix-up with your order. It appears there was a mistake in our warehouse, and you were sent the incorrect color. This is completely our fault, and we want to make it right.
Please send us your order number, and we will immediately process an exchange for the correct color you originally requested. We will also provide a prepaid shipping label so you can return the incorrect wig at no cost to you.
We sincerely apologize for this inconvenience and appreciate your understanding.
Best regards,
Response time was quick.
2 février 2024
This was not the unit I ordered for my…
This was not the unit I ordered for my client !!!😰
20 janvier 2024
Réponse de Ulofey
Dear Customer,
We sincerely apologize for sending you the incorrect product. We deeply regret any inconvenience caused and are committed to resolving this issue for you.
Please provide us with your order number or any relevant information so that we can track your order and arrange for a prompt exchange or refund. We will ensure that you receive the correct product as soon as possible.
Your satisfaction is of utmost importance to us, and we will take all necessary measures to ensure that your issue is resolved satisfactorily. If you have any further questions or require additional assistance, please don't hesitate to contact us.
Once again, we apologize for any inconvenience this may have caused.
Best regards,
The ULOFEY Team
I am thrilled
I am thrilled! The delivery was lightning fast and the product is exactly as described. Very good quality! I am very satisfied! The customer service was also always by my side and I felt well looked after! I was informed about everything and my question about the product was answered within a few hours! Amazing! ANYTIME AGAIN! Sandy!
17 septembre 2023
Réponse de Ulofey
Dear Sandy,
Thank you for your kind words and taking the time to share your positive experience with ULOFEY. We're thrilled to hear that you're pleased with the fast delivery, high-quality product, and our customer service.
We appreciate your trust in our brand and are grateful for your support. Should you have any further needs or inquiries, please don't hesitate to contact us. We would love to assist you again in the future.
Best regards,
ULOFEY
Loved my wig
Loved my wig! It was wonderful seeing how quickly it came and how soft it was. Will be purchasing again thanks!
29 août 2022
Avis spontané
Ulofey gave one of the best shopping experiences
The communication was phenomenal, they took less than a week to deliver the hair to me in South Africa. Once the hair was here, I loved the packaging, the hair was safely packed. Let's now talk about the hair quality, WHAT'S THERE NOT TO LOVE about the hair? It's perfect, doesn't shed or tangle up. Love my brown ombre body wave wig 😍.
27 août 2022
Avis spontané
i love the COLOR! SO SOFT as well!
i absolutely love this unit, it’s soft it can hold curls well and the lace MELTS very well !
27 août 2022
Avis spontané
I bought ulofeywig for my birthday,l…
I bought ulofeywig for my birthday,l like it！！！ It has baby hairs and lace looks really sturdy
26 juillet 2022
Avis spontané
Réponse de Ulofey
thanks
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