Ultimate Drinks Avis 541

Ordered on 14th December and paid express delivery to ensure it will be here before Xmas. The app showing delivery status is still showing not dispatched. Contacted them as it’s now 21st December but no answer on either phone or email (got automated response from email to say they have a staff shortage due to covid…if this is the case then surely they shouldn’t be offering express delivery as they can’t deliver it).

Will not be ordering from these again as seems a total shambles of a company.

Took money. Failed to deliver. Can’t be contacted by phone and don’t reply to emails

Came very quickly, would definitely buy from these again

Quality and price excellent. Customer service non existent. Delivery supposed to be within 7 days, no delivery after 2 weeks, e-mailed but got auto response about covid. Tried to phone but just rang out. Was getting concerned as items were for Christmas presents. Finally got notification from parcel force that it was on its way.

Order delivered on time and packaged well so as not to get damaged

The drink turned up literally weeks after ordered. It was an engagement present. So embarrassing.

Had exactly what I wanted, easy to use site, speedy service & very well packaged.

A little slow and not very easy to get hold of company - but patience is a virtue 😄

Terrible. Parcel tracking says it has been damaged. Trying to contact the company by phone to request a refund, no answer every time. No response to my emails either. Don’t order from this company.

They didn't deliver on time as per the shipping that I paid for! I tried to contact them by phone - the number just rang out and cut off. I then contacted them by email and received a generic reply!!

I have now asked for a refund (by email) and have not yet received a reply!!

I would avoid this company if i was you!!!!!

Price was great, the brandy is lovely. Delivery was poor and communication was terrible. I don't need to be forced into downloading an app I don't want to be able to track my delivery.

My order arrive on time and very well packaged.

Excellent service, competitive prices

despite the difficult supply chain ,great price and delivery

Very poor communication.
No answer when I tried to phone.
After a few emails they only replied when I threatened to cancel order ( over £1,500-).
Previous reviews from other customer reflect the above.
Would not recommend and will not us again.

Took its time to arrive but when it did it was the best deal out there.

Customer service is non existent, package late and wasn’t exactly what I’d asked for. Shoddy service never to be used again.

Arrive. On time and wine excellent.

So glad to have access to a company that can supply and deliver my favourite wine. Yes I had to wait about three weeks from date of purchase due to covid restrictions and reduced staffing levels but wine finally arrived well packaged and on time. I will certainly be ordering more as my current supply deminishes. Well done!!