i paided for fast tracking delivery and waited for about 2-3 weeks and got a refund cause they didn’t send it out to me and i contacted them 4-5 times about where abouts my order was
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Lisez les avis des autres
My old address poulated because of the google autofill and i requested it be changed. I was told they would reach out to the warehouse, this was on a Saturday. The order didnt ship till late monday... Voir plus
The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... Voir plus
L'entreprise a répondu
My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted w... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof
Coordonnées de contact
Royaume-Uni
- undeniableldn.com
3,2
Moyen
447 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 8 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Items don't match photos. No customer service.
The chain I received didn't match the photos on the buying page.
It is photgraphed so that the chain looks heavy, with tight links and good quality clasp. In reality, the chain is very light, feels quite cheap, links are far apart and the clasp is only on one side. The other side is just a little thin O ring. Customer service initially acknowleges your email and asks that you send photos in, but then you never hear from them again. I know the chains they sell are not expensive, but regardless it is being missold as something it is not.
18 novembre 2025
Avis spontané
Cancelled order on same day as I put…
Cancelled order on same day as I put order in unfortunately it was still sent out so returned it sent proof of postage and still waiting for my refund 1 week on my last e mail to them has just been ignored.
11 novembre 2025
After delivery did not arrive via Evri
After delivery did not arrive via Evri, contacted the team to get an update three times with no response……
Was going to be a present…..
Disappointed……..
1 novembre 2025
Quality and rhodium coatimg
The brillante shine and the stainless steel base which allows you to wear it every day
6 novembre 2025
It arrived very early and was delivered…
It arrived very early and was delivered in good condition
4 novembre 2025
Réponse de Undeniable London
Thank you for your order Stephen, we are so happy to hear your loving your order. Anything you need, please reach out to us via Instagram @undeniableldn or email hello@undeniableldn.com
Réponse de Undeniable London
Thank you for your order, we are so happy to hear you are happy with it.
it was a good service and product was…
it was a good service and product was fantastic
6 novembre 2025
Réponse de Undeniable London
Thanks Denis, thank you for your support of the brand. Anything you need please feel free to contact us via IG DM or at our customer service email.
Réponse de Undeniable London
Hi Leigh, thank you for letting us know, we are sorry for the delay in shipping, our team hello@undeniableldn.com will reach out via email.
Ordered gold chains and instead got a…
Ordered gold chains and instead got a silver one,not happy at all their reply was customer service would be in touch , still waiting, hello customer service are you there 15/11/25 ?????
20 octobre 2025
Réponse de Undeniable London
Hi Alan, thank you for you message, our Customer Service team will be in touch and be sending the Gold Chain out.
Great quality Chains and rings!
Great quality Chains and rings brought a few for myself can't reccomend enough
4 octobre 2025
Avis spontané
Réponse de Undeniable London
Thank you for your order Jem!
Service and Quality
My order arrived promptly, Quality was honestly better then I expected. Will be adding more pieces to my collection!
21 octobre 2025
Avis spontané
Réponse de Undeniable London
Hi Lewis, we are so thrilled to hear that we exceeded your expectations. Keep wearing the chains!
Superb Brand - will buy again
Superb Brand. Great delivery and high quality products :)
19 octobre 2025
Avis spontané
I bought a chain for my brother for his…
I bought a chain for my brother’s birthday, I did order it last minute, but it came just in time! The quality is really great and he loves it so much. I’ll definitely be getting one for my dad for Christmas!
18 octobre 2025
Avis spontané
Great product and excellent customer…
Great product and excellent customer service . Would highly recommend it
19 octobre 2025
Avis spontané
Wrong product. Awful customer service.
Sent me a silver chain instead of gold.
Update: 31st October issue still not received the correct replacement.
Further update 5th November: I was assured on the 1st that I would be provided a clear update on the same day, and that the issue would be resolved without any further delay. It is now the 5th, I haven’t heard anything, nor have I received the correct chain.
Update 14th November: still no update on my order and have not been contacted since the 6th of November. It’s beyond ridiculous now, I just wanted the chain I ordered.
Update 26th November: I am now just being straight up ignored, no updates, no correct product. Awful customer service
Update 1st December: still being ignored.
Update 4th December: still being ignored.
Update 22nd December: Still being ignored
Update 4th February: Still no resolution to this issue. Strongly advise ever purchasing from this site.
Update, 17th March 2026: 6 months down the line and this useless company have not resolved the issue. I wont stop updating this review until the issue is resolved. Were here for the long run
Update 28th April 2026: I sent another email to this abomination of a company. Received a reply which said I would be updated. I’m now so fed up I’m taking legal action due to their breach of the Consumer Rights Act 2015.
17 octobre 2025
Réponse de Undeniable London
Sorry about this, you should’ve received the gold chain you ordered. Please email hello@undeniableldn.com
with your order number and a quick photo, and we’ll ship the correct gold piece right away. We’ll make this right, fast.
Just received my chain
Just received my chain, very high quality it’s defo worth the money. I ordered the bracelet months ago and it still looks brand new. Also top notch customer service!
13 octobre 2025
Avis spontané
Réponse de Undeniable London
Appreciate you, Meesam! That’s exactly what we build for, pieces that stay looking fresh long after day one. Glad the bracelet’s still holding strong and that you rate the service too. Shout if you ever need anything, we’ve got you.
I bought this for my granddaughter &…
I bought this for my granddaughter & she is absolutely over the moon with it..thanks a lot will recommend you to my family and friends.
6 octobre 2025
Réponse de Undeniable London
That’s lovely to hear and we're so glad your granddaughter loves it! Thank you for trusting us with a gift and for spreading the word to family and friends, it means a lot. If you ever need anything else, we’re always here.
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