Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We absolutely love Undo For Tomorrow. The designs are truly beautiful and unlike anything else out there, every piece feels unique and thoughtfully made. We now have five of their shows, and h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

É a minha marca de tenis de eleição! Tenho varios pares dos vários modelos que uso praticamente todos os dias, tanto para trabalhar como jantares e fins de semana. Para além dos desingns dos tenis,... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Os tênis são muito bonitos, mas pensei que ia ser mais confortável. A sola é ok, mas tem um “destrói calcanhar” que nem o All Star. Comprei o nuvem creme e o material tem uma textura meio de papel,... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Número completamente desajustado aos tamanhos standard. Aos que, pelo mesmo motivo que eu, ou por outro motivo, necessitam de devolver os ténis considerem perder por volta de 10€ para os portes, po... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

We are a Start-Up born in 2018 in the enthusiastic city of Rio de Janeiro, and now based in Lisbon. Since then we are on a mission to bring comfort, style and hope by providing lightweight cool shoes to help reduce stress in people's daily lives.


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

89 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 81 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Customer Service - Thank you Laura!!

Shoes: first impression is excellent, looks & feels good, sized rather small, so as suggested i ordered a size larger than normal. that way they fit perfectly. Obviously i can not say much about the quality yet but they seem great.
Customer Service: due to a problem with my local mail provider, the package was returned to Portugal. With much help from Laura at Undo's international customer service desk, who kept contact with me constantly, it could be located quickly and i received it not a week later. Many thanks, Laura! Lots of other customer service desks could learn from you - Great Job!!!

5 juillet 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear D,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

Noté 1 sur 5 étoiles

Sehr schlechte Qualität

Sehr schlechte Qualität. Ich würde dringend vom Kauf abraten, die Naht/Lederimitatoberfläche ist bereits nach einer Stunde Tragen an verschiedenen Stellen gerissen und die Sohle nutzt sich ebenfalls sehr schnell ab.

15 juin 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Hannah,

We received your request via email and resolved the incident immediately. Please let us know if you need anything else.

We will always be at your disposal :)

Noté 3 sur 5 étoiles

Nuven Vanilla Rainbow 2

The shoes (Nuven Vanilla Rainbow 2) are super comfortable, but now after 3 months the left one is starting to crack and I don‘t know how to fix it (and I‘ve only worn them for work and events I had to dress business casual for).

28 mars 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear,

We were unable to find your purchase or contact details as there is no name in the request here on Trustpilot, please send us an email to support@undofortomorrow.com and we will help you.

We look forward to hearing from you.

Noté 1 sur 5 étoiles

poor quality product and shocking…

poor quality product and shocking customer service.

31 mai 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear William,

As informed by email, we are fully available to answer any questions and provide all the support you need. But we do not provide cleaning services and cannot exchange sneakers because they are dirty.

If you have any further questions, we remain at your disposal via email.

Noté 1 sur 5 étoiles

Bad quality and bad customer service

Very, very, very bad customer service.
I bought a pair of shoes and they delivered the shoes in such a bad quality ive never seen bevore, they also looked like someone weared them already… then i reached out to the customer service. They told me that they will send me a returnlabel for the shoes and will send me a new pair. But since 3 weeks i havent heard of them again… so dont buy something from that company.

29 mai 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear,

We were unable to find your purchase or contact details as there is no name in the request here on Trustpilot, please send us an email to support@undofortomorrow.com and we will help you.

We look forward to hearing from you.

Noté 1 sur 5 étoiles

Soles went off after wearing the shoes…

Soles went off after wearing the shoes twice. Trying to get my money back takes 6 weeks now with no end in sight.
Super bad customer service, on the fringe of beeing a scam company.
Just keep your hands off it 🙏

7 mai 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Patrick,

We are very sorry for your dissatisfaction, but it has been verified that your case has been resolved with our support team.

We are available for any questions or help on our e-mail support@undofortomorrow.com

Undo For Tomorrow

Noté 1 sur 5 étoiles

Misleading and poor customer service

Normally I never write reviews, but this time I feel compelled to. First they send shoes with a completely black sole. The advertising was actually misleading as the shoes appear on their website with a dotted sole. They then offer to exchange them for a pair with a dotted sole as shown on their website. All good until I receive an email that they cannot exchange the shoes because they have apparently already been worn. Which is not true at all. So they first send the wrong shoes and then say they don't want to exchange them anymore. Never experienced this before! Worst customer service ever. In addition, their communication can also be much better. I won't recommend them to friends....Unfortunately!

8 avril 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Nick,

We are sorry for your disappointment, but as informed by email, the exchange of products already used is not permitted, as they cannot be sold.

Therefore, as the shoes have already been used, unfortunately we cannot accept them for exchange or return and for this reason they have been returned.

We are sure that you will understand this and let us know if we can help you with anything else. We are always available on our email support@undofortomorrow.com

Undo For Tomorrow Team

Noté 2 sur 5 étoiles

Bonitinho porém ordinário

Os tênis são muito bonitos, mas pensei que ia ser mais confortável. A sola é ok, mas tem um “destrói calcanhar” que nem o All Star. Comprei o nuvem creme e o material tem uma textura meio de papel, vai ficar imundo em pouco tempo com certeza. Pelo menos é lavável eu acho.
Espero que laceie com o tempo.
A forma também é meio pequena.
No geral não achei que vale o preço.

26 mars 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Oi Juliana,

Lamentamos saber que você não está 100% satisfeita com os tênis.

Nosso time de suporte entrará em contato com você por e-mail.

Atenciosamente :)

Noté 1 sur 5 étoiles

Paket kam aus Portugal ohne das es auf…

Paket kam aus Portugal ohne das es auf der Seite ersichtlich war und in mehreren Paketen. Rücksendung soll auf eigene Kosten nach Portugal geschehen.

29 février 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear customer,

We are sorry for your disappointment, but we would really like to understand what happened and try to help you. Unfortunately, we are unable to view the your name and email so that we can contact you.

Could you please let us know or contact us at support@undofortomorrow.com so we can help you?

We await your email so that we can resolve this as soon as possible.

Team Undo For Tomorrow

Noté 1 sur 5 étoiles

No response to undelivered order

I've been trying to reach the customer service team for over 3 weeks as I made an order 5 weeks ago that has never arrived. I've not gotten a response on the status of my order. Currently trying to cancel the order but still have not gotten a response since last week. Not sure what is going on...

3 janvier 2024
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Tomas,

We are very sorry for the delay!

It took us a long time to get a position from the post office, which meant it took us a while to act on your case. It was really a situation in which we were unable to take action sooner.

We finally received a return from the post office where it was concluded that the order was lost, so we offered you a refund or sent other shoes.

We hope you can give our brand a chance again and if you have any questions, we are available at support@undofortomorrow.com

Yours sincerely,
Undo For Tomorrow Team

Noté 5 sur 5 étoiles

Super cool shoes!

Super cool shoes that I will use for skateboarding! There was a small defect on one of the shoes, but the customer service was great, thanks!

6 décembre 2023
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Toni,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Noté 5 sur 5 étoiles

Good quality

Good quality, very comfy. I loved my purchase

27 novembre 2023
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Guilherme,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

Noté 5 sur 5 étoiles

Very good service

Very good service! Accidently, I ordered the wrong size; e-mailed the servicedesk and sent the shoes back. Two days later the correct size was delivered.
Very nice contact, correct and respectfull.

By the way, the shoes are also very nice!!

10 novembre 2023
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Tom,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Noté 5 sur 5 étoiles

Great shoes with an exceptional sales service and support.

We already bought two pairs of shoes and love them. The design and style are timeless and innovative with a sustainable approach (all vegan shoes).
We experience great support when buying the shoes on the Stylista Market in Estoril, and great online support when buying via their online shop (quick delivery in Portugal). We look forward for more designs in the future.

2 novembre 2023
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Lucy,

We really love your feedback. Thank you for choosing UNDO :)

Undo For Tomorrow Team

Noté 5 sur 5 étoiles

Easy Order.

Easy Order.
Nice shoes.

12 octobre 2023
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Stefan,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Noté 5 sur 5 étoiles

Bought my second pair of shoes and do…

Bought my second pair of shoes and do really like them! Very comfortable shoes, quick shipment!

20 octobre 2023
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Marie,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

Noté 5 sur 5 étoiles

I have ordered 3 Times

I have ordered 3 Times. First I ordered Nuven black mambo in dec- 2021, it has sings of wear but are still good. 2nd order was Nuven Blue Blend in nov. 2022 and that pair is still like new. Last order was in july 2023, i ordered Easy Breezy Galaxy Black I never want to give these shoes away again. Deliverytime was always acceptable.

17 juin 2023
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Markus,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Noté 5 sur 5 étoiles

"Undo For Tomorrow" AMAZING SHOES

I love Undo For Tomorrow shoes, they are so comfortable and versatile. I wear them on casual days, work days and special occasions. They add a touch of style to my outfit and make me feel like a star on the red carpet.

19 octobre 2023
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Dear Madalena,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Noté 5 sur 5 étoiles

Undow meus tenis de eleição

É a minha marca de tenis de eleição!
Tenho varios pares dos vários modelos que uso praticamente todos os dias, tanto para trabalhar como jantares e fins de semana.
Para além dos desingns dos tenis, o mais importante é que duram bastante e são super confortáveis, leves e praticos de calçar

19 octobre 2023
Avis spontané
Logo de Undo For Tomorrow

Réponse de Undo For Tomorrow

Francisco,

Obrigada por escolher o UNDO e pela gentileza em compartilhar seu comentário! :)

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