Unique Cottages Avis 214

I’ve had an excellent experience with the team at Unique Cottages! They are incredibly friendly, helpful, and genuinely care about their customers. Whenever I’ve needed assistance, they’ve always been just a phone call away and eager to help. It’s refreshing to deal with a team that truly prioritizes customer service. Highly recommended!

Outstanding care for our property and thoughtful advice at all times. We had an opportunity to use another agency however I genuinely believe no other agency could beat UC for loyalty, customer care and courtesy. They always check our guests are a good fit for our home and if they are unsure, always ask our opinion and permission. After 12 years of working with them, I look forward to more of the same with our even bigger and newly renovated home. Thank you Team Unique Cottages. Outstanding.

Used them regularly over a 10 year period now. Super easy to use. Always have a great choice of cottages that are well kept and of high quality. Friendly staff, Highly recommend.

Always happy to book a house with Unique Cottages.
The service & choice of homes is excellent.

I've booked several times with unique cottages and never had a problem, any queries have been sorted quickly.
Polite knowledgeable staff, good communication with payments, I have another holiday booked with them now
Can't fault them.

Excellent holiday letting agent. House in Darnick was everything we needed and more and very dog friendly.

Knowledgeable salesman, a Motability specialist.

South Persie House was ideal for our family New Year break. There was plenty room, a great kitchen lots of living space and the bedrooms were spacious with plenty storage. The separate heated swimming pool was the highlight, especially for the grandchildren who loved it. All in all, a great place.

Helpful, prompt service. Good comms and info. Cottage as described.

Always easy to navigate around the Unique Cottages website. Have never been disappointed with choices of cottages available - it seems UC pride themselves in offering top-quality, well-equipped accommodation in fantastic locations.

We had a highly disappointing experience with Unique Cottage. Our original booking was for seven nights at a remote property in Glendale during snowy weather. We specifically asked if our standard rental car (a SUV, but not a 4x4) would be suitable for driving up to the house, and Unique Cottage assured us that it would be no problem. Once we arrived after a long drive, we discovered the road was dangerously icy and steep—neighbors confirmed that only a four-wheel drive could handle it safely.
We then learned that the property owner decided to cancel our entire reservation, rather than just the single night we couldn’t stay. What frustrated us most was that Unique Cottage had led us to believe the access would be manageable and, despite these circumstances, they offered no help in finding any last-minute alternative. It left us stranded after a long journey and forced us to scramble for new accommodations under stressful conditions. We would not recommend booking through Unique Cottage, as the information they provided was inaccurate and the support they offered when things went wrong was virtually nonexistent.

They kept the deposit and gave spurious reasons for it. When I questioned it, they sent pictures : Some paper I left as fire starter in the wood burner was described as ‘paper all over the floor’ and the recyclable I forgot to take ou was described in equally extravagant terms. They sent workmen to the cottage while I was there, the workmen did not take their muddy boots off before entering the cottage, and they blamed me for the dirty floor. They claimed it took them three hours to clean the cottage, which was the size of post stamp and left in good condition. They also blamed me for braking the toilet, which I did not.
I must conclude that they are either complete liars or that they asked a toddler to do the cleaning. I’ll let you decide which is more likely.

I should specify, the cause of the problem is the owner of the cottage who has decided to swindle me, but unique cottages is giving them a free pass.

If you do chose to book through this company, make sure to take pictures of the place when you arrive, and expect no honesty, good faith or assistance from Unique cottages. This business is an utter disgrace.

We have used unique for a number of years and to be honest have had no problems until now. Seems they just don't want to know if you do have a problem. We returned to Liosbeag Cottage in Lewis for the 2nd time last month. There had been a new heating system installed with no easy instructions how to turn up the thermostat, in fact the bathroom didn't have any heat at all. To compound this the wood burner was unsafe as the flue to stove connection was disintegrating. Sadly the weather turned very stormy and cool with no mobile signal we were left cold but as it's a beautiful spot ventured out every day.
We couldn't contact owner as she had deleted her telephone number on the literature in the house requesting that occupants contact Unique.
On our return home we contacted Unique to lodge our complaints and advise a few misdescriptions. They put to owner but when we had no response after 2 weeks we e mailed again. Response was we should have contacted owner????? We have since sent another e mail in the hope of getting at least a small gesture of goodwill and to date - no reply. In summary we will not be using Unique again and certainly would not recommend.

Do not use this company.

They will completely believe anything a property owner says - in our case that we stained 4 towels and broke a despite ABSOLUTELY NO PROOF. They have kept £100 of our deposit and this approach is not unusual if you look at other reviews.

We stayed in Carnmore Cottage in Balquiddher and for the reasons outlined above, would not recommend it.

Still years later and not received refund from this company and they refuse to correspond please take note of reviews if you cancel very unlikely to get any refund at all
As I said when incident happened and still now no longer have that payment method so my complaint still stands please refund lost money to one of my active accounts please direct message me on my email you refunded in-active account hence money would of been returned to you still waiting even if partial refund , company very very hard to get in touch with , how can I access refund to non active card , I can’t be the only person who changes credit card company and needs a refund must of happened to millions of people over the years since plastic cards existed please pleas see sense and give me money back for holiday that never happened
Despite the company claiming to give me refund I’ve not had single penny so don’t trust there reply they still owe me £750 of if I remember correctly a refund to closed account doesn’t count and refuse to refund active bank is joke. They say I’m fraudulent

5/6 years later and still never had refund

Booked through unique cottages for a 7 night stay in Scotland, then had to cancel in distressing circumstances, a few days before. The company will not refund anything despite taking the cancellation policy out. Note their cancellation policy is not worth anything! It is very misleading!
They relet the cottage so got twice the money in, but will not give anything back! We have lost £1,087!! Currently fighting just to get the housekeeping deposit returned. DO NOT USE THIS COMPANY!

additional note - they have replied to the review 7 months later. Very unprofessional company, conning people out of their money, deposits and full booking money. Our experience was terrible, do not trust their cancellation policy, it means absolutely nothing.

Absolutely excellent customer service. Thank you so much for helping me with the cancellation of my parents holiday. Super appreciated at a stressful time.

I wanted to book Inverarish Cottage on the Isle of Raasay for a 3-night break (Wed-Sat), for May in 15-months time. Understandably, the website doesn’t go that far into the future, so I checked the same mid-week dates for this year to get an idea of costs and it showed the price as £450. Upon requesting prices for next year, I was very surprised to receive a reply stating the cost would be £767. This represents an increase of almost 60%! Thinking there must be a mistake, I telephoned Unique Cottages and spoke to a surly “assistant” who confirmed the price. She informed me that there are no confirmed prices for a 3-night break for May this year. I pointed out that prices for a 3-night break in May are clearly listed on their website, but she insisted they are merely suggested prices and customers can’t actually book 3-nights for those dates and prices. I have several concerns about this. Firstly, it’s entirely misleading to list prices at the side of dates for which customers can not make a booking. Secondly, it strikes me as very odd that customers are prohibited from booking available accommodation for dates in 10-weeks’ time. Furthermore, I find it hard to believe that the owner of this holiday accommodation is happy with this policy, given that it must inevitably cause them to lose customers and therefore cost them lost rental income. Finally, the difference in service from Unique Cottages’ advisor, compared to the subsequent AirBnB booking I made, was staggering. Helpful and friendly communication in which my future 3-day booking for 2025 was welcomed; deposit paid and holiday secured smoothly and swiftly. I may only be one (no longer) potential customer, but I shall not give Unique Cottages my custom and I will advise my friends and family similarly. A brief interaction with this company allowed me to understand why their Trust Pilot rating is barely above 3; average. Like their rating, my experience was wholly disappointing.

First time booking with Unique Cottages and can say it was straightforward. We had an issue ok arrival at the house but couldn’t get a hold of the owner in the first instance; called customer services at unique and spoke to a lady called Ruth. Ruth was very helpful and advised she would try the owners on another number and would let us know within 10 minutes, true to her word she called back within 10 minutes to advise the owner would be round to fix the problem. Owner came problem solved, and we continued to have a great stay. I would definitely book with them again and will be recommending to others.

After finding out that the cottage I was going to in January not only had building work going on next door, and now I found out that the hot tub that I thought I’d already booked and was all inclusive with the cottage was now optional and I would have to pay an extra £200! This also on top of extra electric if I used over £20 for my time there. I would have to get down and try and take a reading before and after getting there. I suffer from osteoarthritis, hence the want for the hot tub! I was disgusted how I was treated by 2 individuals there who basically said well you want get your deposit back due to their t&c. So I’ve lost £196!