Didn’t receive an order number and no emails or texts regarding my order despite asking support multiple times. Ordered on Tuesday 29th They said it had been dispatched on 1st October and would be out... Voir plus
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Lisez les avis des autres
I have being ordering my vapes here for a while now, always arrive within 48hrs unless ordered at the weekend. Never had any issues concerning postage happy with my product. I enjoy the Bling Gold as... Voir plus
I was sceptical of ordering at first as some of the reviews put me off a bit, however UniVapez had the best deal on the vape pods we buy out of every website we looked at. They arrived super quick wit... Voir plus
I've been using univapez since my daughter recommended them. I'm disabled and order everything online as I'm unable to get out. Super fast delivery from an amazing team, always polite, friendly and kn... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
One of the fastest growing vape stores in the UK. We opened up our 'online doors' in late 2022 and are aiming to grow to become one of the largest vape stores in the country. If you have used our service, please leave us a review. We'd really appreciate it!
Coordonnées de contact
211, BD13 9DQ, Bradford, Royaume-Uni
- +44 7517 888452
- Support@UniVapez.com
- univapez.com
4,3
Excellent
105 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Brilliant service
26 juin 2023
Very easy to order fast delivery great…
Very easy to order fast delivery great tasting vapes
26 juin 2023
Quick delivery and great value.
27 juin 2023
Nice and quick delivery 100% recommend…
Nice and quick delivery 100% recommend those flavours
31 mai 2023
Great company always got what you need…
Great company always got what you need and great deals and fast delivery customer service good 👍
3 juin 2023
Would highly recommend 👌
2 juin 2023
Lovely vapes and delivery is really…
Lovely vapes and delivery is really fast I had a problem with one of my vapes and they replied very quickly and dealt with it the issue brilliantly
1 juin 2023
Good company but doesn’t reply
delivery and everything was good but i was sent a faulty vape that burnt after a couple puffs. I emailed and asked for a refund and got no response.
3 juin 2023
Réponse de Univapez
Hi Jacob,
Sorry to hear about the issue with your order.
We absolutely do reply to all emails we get, else we most likely wouldn’t have any of the positive reviews you can see on our Trustpilot page!
The only way we wouldn’t have replied is if you tried to message us by replying to our “NoReply@UniVapez.com” address from which our order confirmation emails come. Naturally, we wouldn’t receive your email if it was addressed to the No Reply email address.
I’ve taken a look into your email history with us and can only see one email from yourself - It was an email for one of your previous orders. You stated it hadn’t arrived and a member of our team responded responded and resolved the issue, after which we didn't hear back from you.
All you need to do to get in touch with us is to hit the “contact us” button at the bottom of our website and fill in the form. Please go ahead and do that when you get some time and we’ll be happy to help. We usually respond the next working day.
Kind regards,
Steph
UniVapez
Easy to use website communication was…
Easy to use website communication was excellent and super fast delivery
Would highly recommend
3 juin 2023
Excellent customer service
1 juin 2023
Love the large disposal vapes they do
Love the large disposal vapes they do. Not all companies do them. Saves me a lot of money. Always a quick delivery
1 juin 2023
I recently had an issue with my order which meant that I was unable to use 2 of the vapes I ordered. The team worked quickly with me to see what the issue was and have rectified this really quickly.
This is my second order and although this time it came quickly, 2 of the vapes I ordered don’t work as there is an issue with the plug meaning it can’t be fully removed to use. More than a little frustrating!
1 juin 2023
Nice and fast
Very fast delivery! The website was a bit funny... when placing the order it kept omitting part of my shopping basket but apart from that everything was good
31 mai 2023
Amazing service
Ordered 4 vapes on the Friday, got free delivery and they arrived by lunchtime on the Saturday. Pina colada vape is amazing!
27 avril 2023
Réponse de Univapez
Hi Emmeline,
Thank you for choosing us. We're hope you're enjoying your devices.
Great flavour choice, by the way!
Regards,
Ryan H
Great vape shop best online
4 mai 2023
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