Universal Removals Avis 

149
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Do not use this company!! I only chose this company, because I thought they deal with everything, and if something goes wrong, I will know who to speak with,it turns out that they use other companies... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

In terms of offering a fair price for shipping - couldn't be bettered. Able to contact with all queries and as customers felt fully informed. Online payment etc very efficient. All forms sent as requi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

During the Covid -19 pandemic we sold our home in France. We could not travel from the United States to France to collect our personal items, pack them and arrange for shipping to the United States.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

needed to send some family items from my home in france to my daughter in Australia. The whole experience was extremely professional , fragile items arrived in Sydney on schedule and with no damage. M... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de livraison
  2. Déménageur
  3. Services de déménagement et de stockage

Écrit par l'entreprise

We are an International Removals or Moving Company with services for both International Removals and European Removals offering Moving Services and International Shipping for private clients and employees who are relocating offering competitive removals quotes with an excellent service level and customer service so if you are moving abroad or indeed returning to the UK we are able to offer you a door to door home moving service with excellent service and at affordable prices, we also offer a full packing service, insurance products and optional foreign currency service via our partner


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4,4

Excellent

TrustScore 4.5 sur 5

149 avis

5 étoiles
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1 étoile

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4,4

Tous les avis

(149)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Professional

Professional, friendly, straight forward and efficient is how I would describe my move with Universal Removals.
The staff were excellent in every respect and I would readily recommend them.

28 mars 2018
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Dear Don many thanks for you kind comments regarding your Partial House Move (10 cubic Meters) from Sweden to Berkshire GB regards Universal Removals

Noté 5 sur 5 étoiles

Quick, easy and good value.

Great service from start to delivery in Oz. Nigel was great to do business with.Cheers, Jim.

21 mars 2018
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Dear James many thanks for you kind comments regarding your 3 Bed House - 20 Foot Container Move from York GB to Melbourne Australia regards Universal Removals

Noté 5 sur 5 étoiles

All went very smoothly

All went very smoothly - and kept me informed of pick up and drop off times

1 mars 2018
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Dear Jane many thanks for you kind comments regarding your Move from St Albans GB to Les Issambres France regards Universal Removals

Noté 5 sur 5 étoiles

Very satisfied repeat customer

We recently used Universal Removals for a second international move, this one even further from S Africa to the USA. Excellent service and assistance, first class help with all the requisite US documentation, and particularly friendly and efficient service throughout. Recommend them very highly.

27 février 2018
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Réponse de Universal Removals

Dear Jim many thanks nice to do business with you once again regards Universal Removals

Noté 5 sur 5 étoiles

First Class Service

I would have no hesitation in recommending Universal Removals to take care of everything during a relocation. Having recently arranged for them to move a consignment from Barcelona to Copenhagen I can report that the crew who managed the packing up and removal of furniture turned up exactly when they said they would and they were professional, efficient and polite and a bonus is that the same crew have been assigned to attend to the delivery and unpacking in Denmark. Thank you Universal. Great service.

31 janvier 2018
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Dear Carol many thanks for you kind comments regarding the Move from Barcelona to Copenhagen regards Universal Removals

Noté 5 sur 5 étoiles

The service we received was efficient

The service we received was efficient, friendly and professional. We would highly recommend them.

6 décembre 2017
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Dear Rosemarie many thanks for your review and kind words regarding your Move from Malta back to Wiltshire UK kind regards Universal Removals

Noté 5 sur 5 étoiles

The whole exsperience was slick

The whole exsperience was slick, quick, on time/arrived at destination before time.
All the crew involved (all from Poland)were great guys, well mannered,Worked hard and got on with it.
4 transit vans were used for my relocation from France to southern Spain. Not a single item was missing, damaged or broken...
I would definitely use this company again, and if possible ask for the same crew..they were great.
Your price for the job was well below other quotes too.
I would/and will definitely recommend Universal removers to friends, family and anyone who asked.
Thank you so much for a quality service.

Andrea Booth.

5 décembre 2017
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Réponse de Universal Removals

Dear Andrea many thanks for your review and kind words regarding your Move from Chamassy France to Marbella Spain. I am glad the Express Van Service worked well for you and the delivery was just 2 days after the collection date kind regards Universal Removals

Noté 4 sur 5 étoiles

Fast & Efficient.

Fast & Efficient.. recommended

5 décembre 2017
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Dear Mr Caetano many thanks for your review and kind words regarding your Move from London to Lisbon Portugal kind regards Universal Removals

Noté 1 sur 5 étoiles

This removal has been a total disaster

This removal has been a total disaster. It started well as the men who collected our belongings were helpful and appeared quick and efficient. It was not until we came to unpack that we found that quick meant the boxes were not packed properly with many items left loose to rattle about and resulted in damage. Matters were then compounded by poor loading. Most of our boxes had suffered severe knocks and bashes and clearly our load had collapsed in the container or vehicle, slid around bashing into each other and things were broken, bent, scratched and dented. When I reported this the only response from Universal was to refer me to the insurers, not even an apology or expression of regret. From the point of submitting the insurance claim (which under the circumstances nowhere near covers the damage) I have been subjected to very slow responses and have had to submit 45 photographs to demonstrate the damage. They have refused to pay for certain things, e.g. they will not pay for a computer which no longer works on the grounds it shows no external damage. That was because it was packed in its original polystyrene protection and original box. This would not have prevented internal damage from the collisions in the container/vehicle. The tumble dryer was bent such that the drum seized and had to be replaced. A printer no longer worked and I had to buy a new one.
Altogether a totally incompetent performance.

4 décembre 2017
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Réponse de Universal Removals

Dear Mr Wade
I apologise for the damage caused during transit this was certainly not intentional, the items left here in a good state it is a long journey from France to Auckland New Zealand and sometimes things can happen however it is unfair to say that the removal has been a total disaster. We did express our apologies previously in an email and as soon as you notified us on 15/08/17 within 24 hours we informed the insurance broker who deal with the claims they responded to you on the 16/08/17 asking you to complete a claim form this is the protocol in cases of some damage being incurred and the reason we have a proper removals insurance claims process. I note that you have made the claim for a total of just 755 GBP when the total insurance policy you took out was 20185 GBP which represents only 4% of the total value of the shipment being damaged. The Insurance company has offered you a payout for 845 GBP. All along the process since then they have been waiting on responses form you I have personally got involved to chase them up to find out they are waiting on an email response from you. I have just re-sent there email to you today all you need to do is respond and they will settle the claim for 845 GBP today which is 90 GBP more than your original claim, once again please accept my apologies for the un-intentional damage caused during transit kind regards Universal Removals

Noté 5 sur 5 étoiles

I have no hesitation in recommending …

I have no hesitation in recommending Nigel and his team for the excellent and friendly service we received organising the move of my mother-in-laws personal effects from Bayeux France to UK and for a reasonable price. . She was amazed how quick and efficiently the men packed the belongings and was very grateful making the experience easy and stress free. Thank you too for the timely delivery and the care taken.

28 novembre 2017
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Dear Mr Pinto many thanks for your review and kind words regarding your 3 Bed House Move from France to UK regards Universal Removals

Noté 4 sur 5 étoiles

Reliable and efficient service

Reliable and efficient service. Everything delivered as agreed. Nigel always courteous and helpful.

28 novembre 2017
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Dear Mr Walsh many thanks for your review and kind words regarding your Move from Cadiz
Spain to Worcester UK regards Universal Removals

Noté 5 sur 5 étoiles

Excellent service

I received excellent service from universal removals from start to finish I would highly recommend them

28 novembre 2017
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Dear Laura many thanks for your review and kind words regarding your Move from Lowestoft UK to Malaga Spain regards Universal Removals

Noté 5 sur 5 étoiles

moved from London to Barcelona

We recently moved from London to Barcelona using the express Man and van service
delivery was made at 09:00 hrs just 2 days after pick up from London fantastic service and at a reasonable price thoroughly recommend Universal Removals

26 novembre 2017
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Dear Joseph many thanks for your review and kind words regarding your Move from London to Barcelona regards Universal Removals

Noté 5 sur 5 étoiles

UK > Croatia

UK > Croatia. Great service, Nigel was very helpful and the driver was polite and packed the truck carefully. Received a txt from the driver when he'd arrived in Croatia and that everything had been unloaded.

22 novembre 2017
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Dear Guy Martin many thanks for your review and kind words regarding your Move from Boxford Suffolk to Croatia regards Universal Removals

Noté 5 sur 5 étoiles

Absolutely perfect and would highly …

Absolutely perfect and would highly recommend.
I received an excellent service from Universal Removals at quite short notice. Another company added a significant charge to my already pre-booked removal and after contacting Nigel (in a panic), my full removal from Barcelona to Bristol, UK was completed within a week! Communication was perfect, from the team who packed and loaded my goods through to delivery at my destination. Everything was securely packed and arrived in perfect condition, almost before I managed to get back from Barcelona myself!
Thank you Nigel and the St. George's team :-)

16 novembre 2017
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Dear Natalia many thanks for your review and kind words regarding your Move from Barcelona to Bristol regards Universal Removals

Noté 5 sur 5 étoiles

Straightforward

Straightforward, professional shipping with friendly service.

28 octobre 2017
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Dear Mr Dickinson many thanks for your review and kind words regarding your Move from Loughborough to Madrid kind regards Universal Removals

Noté 5 sur 5 étoiles

Very pleased with the service from …Pearl Wise

Very pleased with the service from Universal Removals. They were very professional and efficient. Everything arrived in perfect condition. Would definitely use them again.

26 octobre 2017
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Dear Mrs Wise many thanks for your review and kind words regarding your Move from Alicante to Ipswich kind regards Universal Removals

Noté 5 sur 5 étoiles

I am thrilled at the excellent and …

I am thrilled at the excellent and professional, friendly service received from Nigel and his team. Moving personal belongings and furniture to Australia has been made easy and stress free. They arranged my packing up at home, the storage of my things until the granting of my visa, the shipping thereof as well as the final 6 hour move from Brisbane to a farm in the outback. They were very accommodating with last minute changes and nothing was too much to ask. Would recommend this company to anyone and everyone embarking on a new venture.

23 octobre 2017
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Réponse de Universal Removals

Dear Mrs Swemmer many thanks for your review and kind words regarding your Move from London to Brisbane Australia kind regards Universal Removals

Noté 5 sur 5 étoiles

Great removals company with outstanding service

The service was quick, flexible and reliable without complications or problems. The staff all very pleasant. Would highly recommend it.

13 septembre 2017
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Dear Susana many thanks for your review and kind words regarding your Move from London to Valencia Spain kind regards Universal Removals

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