Hello, I did not want to do this, however your customer service has left me no choice. Why are you still charging me for services after I have cancelled my subscription? I cancelled m... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I am fond of Uplisting! We are renting out apartments on different channels such as Airbnb and b.com and we were just looking for such a great service. Meanwhile, I've already tried a lot... Voir plus
Not long signed up with my first accomodation. The support and onboarding has been pretty slick. Any email query I've sent through has been responded to in less than 30 mins. Very pleased with the ser... Voir plus
Uplisting is by far the best overall PMS package that we have used in 4 years of operation as vacation rental manager. Having tried software from the biggest names in the VR industry which often... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Uplisting is a self-service property management system for vacation rental owners, operators and managers. Uplisting is the simplest way to optimise bookings and manage operations across multiple channels and multiple people.
Coordonnées de contact
Royaume-Uni
- hello@uplisting.io
- uplisting.io
3,7
Moyen
178 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Very Happy
I switched from my first channel manager to Uplisting, and I will say that the customer service, attention and onboarding have been 5 stars. Very Happy.
14 février 2025
Réponse de Uplisting
We are thrilled to hear about your positive experience with Uplisting! We appreciate your kind words about our customer service, attention to detail, and onboarding process. Your feedback motivates us to continue providing exceptional service and support to our valued customers.
Uplisting is great
Uplisting is great! Customer service are always quick to resolve queries.
14 février 2025
Réponse de Uplisting
We appreciate your kind words and are glad to hear you've had a positive experience with our uplisting service. We're committed to providing excellent customer service and are happy to know our team has been helpful in resolving any queries you've had.
Esther's patience and support is commendable
Esther was excellent in helping me configure the system to best suit the requirements of my business and guests.
11 février 2025
Réponse de Uplisting
We're so glad to hear that Esther was able to help you configure the system to meet your needs. We strive to provide exceptional customer service, and we're thrilled that Esther was able to make your experience positive.
Esther has been incredibly helpful
Esther has been incredibly helpful. Very speedy response time and has helped me with multiple issues!
29 janvier 2025
Réponse de Uplisting
We're so glad to hear that Esther was able to provide you with such excellent support. We strive to provide our customers with the best possible service, and we're delighted that Esther was able to meet your needs.
Life savers as far as I’m concerned.
Life savers as far as I’m concerned.
Best system out there for my business.
They are responsive with support, I did think the grass was greener and tried another system but I regretted it and soon returned.
Love this system.
10 février 2025
Réponse de Uplisting
We truly appreciate your kind words and are thrilled to hear you're finding our system so beneficial for your business. Your feedback about our support team is particularly valuable to us, as we strive to provide the best possible experience for our customers. Thank you for choosing our system and for your continued loyalty.
I truly love the service. But...
I truly love the service. It would be challenging to operate without it. They offer connections to various 3rd party services such as "remote locks" and guest identity checks. The support staff operates 24/7 and are kind and helpful.
The only reason I didn't give a 5 star is because there are certain limits to customisation. Example, I can't set an automated message only to be sent to bookings with a certain number of guests. I can't change how much I charge a guest automatically upon booking, [only for booking.com guests]. My property area isn't covered by Booking.com's payments scheme which makes us reliant on Uplisting's booking links. So it just adds a bit more friction if I have to manually charge each guest 24hrs before arrival always, especially when we have everything else automated and payments from every other OTA are automated.
9 février 2025
Réponse de Uplisting
We appreciate your kind words about our service and the value you find in our connections to third-party services. We're glad to hear that our support team has been helpful and responsive.
We understand your frustration with the limitations in customization. We're always working to improve our features and make them as flexible as possible. We value your feedback and will consider your suggestions as we continue to develop our platform.
Uplisting is a brilliant find and the…
Uplisting is a brilliant find and the staff are always there to help if you get stuck with anything which make the whole process a lot easier.
8 février 2025
Réponse de Uplisting
We're so glad to hear you've had a positive experience with our service. We appreciate your kind words about our staff and their dedication to providing excellent support. We strive to make our platform as user-friendly as possible and are thrilled that you find it helpful. Thank you for sharing your feedback!
Réponse de Uplisting
We're so glad to hear that Esther was able to help you. We appreciate your kind words and will share your feedback with her.
Réponse de Uplisting
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide prompt and helpful service, and we're glad that we were able to meet your expectations.
Syncing with booking.com has been a…
Syncing with booking.com has been a nightmare having to communicate via email at all times. They have no phone number, they don’t do any video calls if it’s not for sales either so communicating with them has been hard. We cancelled our subscription with them a few days ago but we still got charged £96 for it and have been trying to get into contact with them for a few days but no response again about the refund.
7 février 2025
Avis spontané
Réponse de Uplisting
We understand your frustration with the communication process and the recent charge. We value your feedback and are committed to improving our customer experience. We are working to enhance our communication channels to ensure a smoother and more responsive interaction.
The uplisting team quickly understands…
The uplisting team quickly understands the situation you are in and works on it internally on their backend. The have seemed to fix or guide me through any trouble I have had.
6 février 2025
Réponse de Uplisting
We appreciate your kind words and are thrilled to hear that the uplisting team has been so helpful. We strive to provide excellent support and are glad you've had a positive experience.
Réponse de Uplisting
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our interaction quick and easy.
Listened to my issue and took the time…
Listened to my issue and took the time to resolve, keeping me informed all the way
23 janvier 2025
Réponse de Uplisting
We appreciate you taking the time to share your positive experience. We're glad to hear that you felt heard and that we were able to resolve your issue in a timely manner. We strive to provide excellent customer service and are happy to know we met your expectations.
Very helpful team that can answer any…
Very helpful team that can answer any question thrown their way!
5 février 2025
Réponse de Uplisting
We're thrilled to hear you had such a positive experience with our team. We appreciate your kind words and are glad we could be of assistance.
Great customer service and help at hand…
Great customer service and help at hand when needed! Very responsive and supportive!
5 février 2025
Réponse de Uplisting
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. We strive to provide our customers with the best possible support, and your feedback means a lot to us.
Great Support Team
The Team at Uplisting is amazing and Joyce who is a member of the support team is always willing to help troubleshoot and provide detailed resources.
5 février 2025
Réponse de Uplisting
We are so happy to hear about your positive experience with our team. We strive to provide exceptional support, and we are thrilled that Joyce was able to assist you. We appreciate you taking the time to share your feedback.
Support
The initial response time is a little slow, however; once the messages have been picked up, the response and information provided is very efficient.
5 février 2025
Réponse de Uplisting
We appreciate your feedback and understand your experience with our initial response time. We strive to provide prompt and efficient service. We're glad to hear that once we were able to connect, you found our responses helpful and informative. We're always looking for ways to improve our service and will take your feedback into consideration.
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