Painting service is though handy in a way you don't have to run around, it is not 0 risk 100% happy service. RM once sold, starts the work hardly in control and doesn't bother to keep a tab on the jo... Voir plus
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Lisez les avis des autres
I tried to book a TV repair service. They appointed a professional which has been under rated so i asked to change the professional. Since i asked to change the professional i was refused to give any... Voir plus
This app wasted my time, energy and money. They have the worst application ever and very inconvenient rules. The cleaner not clean properly and the agent are not professional at all. Instead of help... Voir plus
The worst company ever , Terrible service. This is the third time they've sent an "unprofessional cleaner" who clearly doesn't know how to clean. Every time, I have to clean the house myself afte... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Book premium quality home services. Hotel-style Cleaning, Gardening, Handyman. By vetted professionals! Safe & hygienic!
Coordonnées de contact
Australie
- urbancompany.com.au
1,4
Mauvais
617 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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I always have the best experience with…
I always have the best experience with Urban Company. I book an adhoc clean every few months or when i am running out of time to do it myself. Thanks UC team!
17 février 2022
Avis spontané
Waste of Money
I bought a yearly membership so I would be more willing to get a cleaner in and help to ease my work load at home so I could spend time with my young family. The only time I managed to book a cleaner was the first time I tried. Ever since then, I have tried a dozen or so times to get another cleaner in but get a message saying there are no available cleaners and they will be in touch when one can come. That first message came to me at least 6 months ago. I keep trying to book one, but clearly just doing it in vain and it’s wasting my time. Ridiculous customer service. Stay far away!
17 février 2022
Avis spontané
Avoid this company at all costs
Avoid this company at all costs! Their "professionals" use metal spoons to clean porcelain - damaging it in the process! And once you raise the matter to them, they would try and weasel out of talking to you by providing callback schedules that are never followed through. Unless you like supervising the cleaners as they do their job (which defeats the purpose of the services), you like to deal with lies, and you love to deal with dodgy customer service, then avoid this company at all costs.
17 février 2022
Avis spontané
Fantastic Service
Luc was so efficient, made my place sparkle and would 100% book him again..
17 février 2022
Avis spontané
We got someone to come and deep clean…
We got someone to come and deep clean our sofa. Work was done well.
16 février 2022
Avis spontané
Friendly and professional
Friendly. Professional. And did a thorough job. Will definitely be using this again
15 février 2022
Avis spontané
So convenient and good service
Urban company has been so convenient to use, and I love the flexibility of being able to book through the app last minute if I need to. After a little trial and error I’ve found a regular cleaner who does an amazing job, is a great communicator and is also very nice and respectful. I’ll be booking her for a long time!
14 février 2022
Avis spontané
Love the level of professionalism and…
Love the level of professionalism and quality with which they deliver their service. I’ve been with them for a while now and extremely happy and satisfied with their service
12 février 2022
Avis spontané
Worst experience ever!
Yes, the cleaner showed up, said he couldn’t do it & left. My refund came through fast enough, but minus a $30 “membership fee” I didn’t know I was charged. The worst was, when the cleaner left, he allowed my $3000 terrier to escape. We tried calling him and no response. We were afraid she would get run over but fortunately an animal control officer found her and brought her home. Worst experience ever!
12 février 2022
Avis spontané
Great!
Vanessa was on time, friendly and did an exceptional job. Very happy.
12 février 2022
Avis spontané
I love how easy the App is to use
I love how easy the App is to use, I can tailor my clean to my budget, and being able to skip a clean, means I don’t feel locked in. The staff I’ve had have done a great job, and are friendly and efficient.
11 février 2022
Avis spontané
Bad booking experience!
Bad booking experience!
Booked a clean then few days later received a text stating they cant attend & for me to contact them to reschedule.
Why should I contact you?
I’m the customer & you should ring me to reschedule.
Each time you phone them you need to be on hold & press prompt 2 over & over.
I asked for a call back & still waiting.
Not a good start!
11 février 2022
Avis spontané
Good cleaning
I used urban company for an end of lease clean of a newly renovated house and they were quite good. I had booked them for another end of lease clean but they didn’t have any professional available till last minute. So they gave a $30 credit but this caused a lot of inconvenience for us and we had to clean a 3 bedroom apartment ourselves in the middle of a move.
10 février 2022
Avis spontané
Urban Company has been a lifesaver
Urban Company has been a lifesaver! We've had two different cleaners and both services were incredible. They were both friendly and my daughters got along with them very well. A huge load off our shoulders. Thank you, UC!
9 février 2022
Avis spontané
Very satisfied!
I asked for a deep clean and that’s exactly what I got! Very happy!
9 février 2022
Avis spontané
Great company - great service
Great company - seamless experience from start to finish!
Only bit of feedback - the app doesn't allow you to amend your booking so you have to cancel the booking and start from scratch again which is annoying!
9 février 2022
Avis spontané
Cleaner did not even come to our house…
Cleaner did not even come to our house to clean when they said they did I received photos back from my real estate!! lost my bond and this company took my money. Rang customer service who said they can’t do anything after 72 hours!! DO NOT USE
9 février 2022
Avis spontané
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