Urbancompany Avis 

Painting service is though handy in a way you don't have to run around, it is not 0 risk 100% happy service. RM once sold, starts the work hardly in control and doesn't bother to keep a tab on the job. He is preoccupied with his next bait. So workers on their own. Quality suffers. We don't know if they did single coat or 2. Looks watery thin. Edges corners un touched. Grill work as if painted with water thin paint. Wood polish as if they have forgotten. For everything owner has to come and show where it is done or not done. RM is totally absent. They majorly cut the corners on quantity and quality of paint.
Given a chance hire a painter and get the material. You are in control of the material atleast even if workmanship is not in your control. On top very 30 -40% expensive.

Dear Urban Company Escalation Team,

I am writing to register an urgent formal complaint regarding severe deficiency of service, substandard workmanship, and a critical safety hazard caused by your assigned technician, Alfaz Khan, in connection with the wall panelling work executed at my residence.

1. Summary of Deficiencies and Incident
Unskilled and Incompetent Execution: The service partner, Alfaz Khan, exhibited a complete lack of basic technical knowledge regarding panelling installation. He did not evaluate the layout, wall condition, or structural fit required for an outdoor/balcony environment.

Substandard Temporary Fixing: Instead of performing a proper, durable structural installation, he merely carried out a makeshift temporary fix that failed to adhere to standard carpentry or panelling norms.

Catastrophic Structural Failure: Shortly after completion, the balcony wall panel collapsed and fell. A falling panel in a balcony poses a direct, severe safety hazard to the occupants of the house and risks property damage.

Failure of Service Assurance & Support: Despite charging a premium of ₹31,000, Urban Company has provided neither functional warranty coverage nor acceptable post-service resolution.

2. Required Redressal
Under the Consumer Protection Act, 2019, this situation constitutes gross deficiency of service and negligence. I hereby give Urban Company the choice between two acceptable resolutions:

Option A: Immediate Full Refund: Credit the entire sum of ₹31,000 back to my original payment source immediately.

Option B: Complete Rectification by an Expert: Dispatch a qualified senior supervisor and certified panelling team to completely dismantle the defective work, clear the debris, and reinstall both the balcony and door panelling properly using durable, site-appropriate materials and hardware, backed by an official written warranty, at zero additional cost.

3. Timeline for Action
Please acknowledge this complaint and provide a definitive resolution plan within 48 hours of receiving this notice.

Failing a satisfactory resolution within this timeframe, I will escalate this matter formally by filing a complaint on the National Consumer Helpline (NCH), initiating legal proceedings before the District Consumer Disputes Redressal Commission for deficiency of service and endangerment, and reporting the incident across public consumer forums.

I have attached photographic and video evidence showing the collapsed balcony panel, damaged fixtures, and the substandard quality of work.

I renewed my 3-month plan based on specific promises made by Urban Company: 3 visits per week, 3 hours each time, with the same cleaner and the same regular schedule. After renewing, I never actually had the same cleaner consistently as promised.

On 3–4 occasions in a row, I had to deal with cancellations or last-minute changes. They would call me and say that my cleaner had been sent to a different location and therefore couldn’t come to my booking. They would then reschedule me for the following day, only for the cleaner not to turn up again. This has happened repeatedly and the service is completely unreliable.

Before renewing, I also specifically asked whether I could pause the service while I was away for two months during the summer and continue using my remaining service when I returned in September. I was clearly told yes. Now that I’m back, instead of honouring what was agreed, they are asking me to pay additional money and renew again.

I paid for this plan based on the promises made by their team, but the service I received has been completely different. Constant rescheduling, cleaners not showing up, no consistency, and now being asked to pay again.
Think twice before committing to a monthly or long-term cleaning plan with Urban Company. Based on my experience, I would not recommend it.

Please don’t send the Best Wipe company staff again. ☹️ The quality of their work was extremely poor, and their behavior was also unacceptable. I’m really disappointed with the service. Please send someone else next time. 🙏

Very disappointing service.

The painters said they were finished after about 3.5 hours, but I then spent another two hours pointing out patchy and unfinished areas that needed correcting. They also arrived without a proper extension cord, so we wasted another 30 minutes trying to find one.

To be fair, the walls look good in the end, but the amount of supervision and back-and-forth required was exhausting.

What bothered me most was the pricing. After paying AED 700 to paint the entire one-bedroom apartment, I was quoted AED 500 just to repaint the existing ceiling cornice in the living room. The app lists painting an entire living room at AED 149.

Support later called me and confirmed the AED 500 price, after previously explaining that AED 300–350 would be for materials and that this simple repainting job would take 5–6 hours as a “custom design job.” I was not asking for any installation or design work, only to repaint the existing cornice.

The final walls are fine, but the overall experience, supervision required and pricing were very disappointing.

I have an LG double door refrigerator old. The fridge portion below wasn’t cooling sufficiently but freezer was working fine. I called Urban Company for repairs. Their technician came and checked the machine thoroughly, discussed with his office and I received a quote of ₹4918/- for replacement of twin fans and motors and defroster. I paid. But problems of cooling persisted. After week of technician’s repeated visits, checking etc. The cooling problem didn’t go in fact it created a new problem of no ice forming in the freezer. The technician then tells me that the problem is in the gas circulation. It would be at additional cost and better to call LG people for that.
Why did Urban Company send a technician who didn’t have the skills and experience?
Why did the technician replace parts and charge if that’s not the real problem?
When I complained I was told that according to guarantee terms only the parts supplied by them is covered. So there’s no point complaining to them and force guarantee terms for free service.
Apparently this was a scam to sell first some parts and thereafter sell different parts or services to extract more money from customers. I am trapped.
Be ware of Urban Company for services for appliances.

Highly unskilled and unprofessional people on board end up with cancelling services and wasting money. After visit they say either they cant deliver service or its not their scope. UC should close their business.
I will not recommend anyone to use them

I tried to book a TV repair service. They appointed a professional which has been under rated so i asked to change the professional. Since i asked to change the professional i was refused to give any slot for booking. There is no customer support service. They have default Ai bot system as customer support. Thankfully i didn't avail their one year membership. What a crap company. Guys be alert before booking any service.

I hired Uttam Cleaning Services for home cleaning. Uttam Baretha was cleaning my mom’s room, wherein the gold bangles were kept in her wardrobe.Shortly after the team left, we discovered that my mother’s gold bangles were missing. I immediately raised the issue with the company, and I was disappointed with how it was handled. Based on my experience, I would advise others to remove or securely lock away all valuables before allowing anyone into their home. This person is working for Urban Company as well, apart from his own cleaning service, i.e., Uttam Cleaning Services. Please don’t take any service from this person or cleaning service. It was a horrible and very distressing experience altogether.

Worst home saloon service they provide technicians from different random companies no standards and consistency
They have bad application with stupid way of booking so basically you don’t know who will be there to do your nails unless you book the same day
Technician made a huge cut under my ingrown nail and used dirty water from the bassinet that she used to soak my feet nail polish is dry and hard to use I made a complaint so they decided to make me more frustrated I booked one lady that was ok previously so they changed it again without letting me know
The help center are in India no coordination and clueless people I am suffering because of the way they cut my skin under my toe I hope I don’t get infection low hygiene and dirty tools

⭐ 1 Star – Absolutely Disgraceful Experience

I am extremely disappointed with Urban Company and feel compelled to share my experience after two separate incidents involving property damage in just two weeks.

The first incident involved a cleaner damaging a marble bookstand in my home. When I discovered it, a substantial chunk was missing from the top. What I found particularly concerning was that nobody informed me of the damage. The large missing piece was nowhere to be found, with only small marble crumbs remaining on the table. Had I not noticed it myself, I would never have known it had happened.

Just one week later, a second cleaner caused significant damage to one of our doors whilst moving a rug. The damage was discovered immediately. My fiancé and I raised the issue on the spot while the cleaner was still in our home. We asked for the manager’s number straight away and called him immediately whilst she was still present.

The detached section of the door was even placed in the bin and we had to ask for it to be retrieved. There was no apology, no accountability and no genuine effort to resolve the situation professionally.

Despite reporting the damage immediately, providing photographs and escalating the matter straight away, Urban Company ultimately refused responsibility and advised us that we were free to pursue legal action if we wished to take the matter further.

I understand that accidents can happen. What matters is how a company responds when they do. A professional company should take ownership, investigate fairly and work towards a reasonable resolution. Instead, I was left with damaged property, denied claims and a complete lack of accountability.

To experience damage caused by two different cleaners in two consecutive weeks has completely destroyed my confidence in this company.

I trusted Urban Company in my home and around my belongings. Based on my experience, I would strongly advise others to think carefully before using this service.

This app wasted my time, energy and money.
They have the worst application ever and very inconvenient rules. The cleaner not clean properly and the agent are not professional at all. Instead of helping they’ve been ruining everything. All the time they were changing the professional however they want, the timing however they want and they send cleaner without proper cleaning items. So bad

The Instahelp feature on the app seems to be helpless. Whenever I try to book help, anytime, anyday of the week, they show no partners available instantly. If i always have to schedule for a later time what is the use of Instahelp.

I had a great experience with Basanti — she was amazing, professional, and did an excellent job. However, my interaction with customer support was disappointing. Nnatish Sharma was rude and not helpful, and even made an inappropriate comment suggesting I didn’t have money to pay. That was unprofessional and unacceptable. Overall, while the service itself was good, the customer support experience needs serious improvement.

Extremely unreliable.Last three times I booked instahelp ,there was a last minute cancellation or reschedule without my approval.The 15 minutes service is all nonsense.

This company is a scam, they charge money and send a technician to charge different amount of money. And they keep lying to you about what service they did.

If you really need to bring them to your home then make sure to video record everything they do because you may need it at the court !

2nd time I book a couples massage and same story they are late and they lie and very unprofessional

I was a customer for past five years , now for last six months i see much degradation in service , language barries could not explain problems, they understand it in different ways. They could not locate the address.
I hope they understand the issue of the customer

I booked a massage because I was experiencing lower back pain. Before the session started, I informed Caryn about my concerns, and I was impressed by how attentive the therapist was. She made sure to focus on the areas I mentioned.

The treatment helped relieve my stress and fatigue, and I truly felt that my body needed that care. Thank you Caryn for making my weekend so relaxing and helping me feel refreshed and ready for the workweek.

Note: To Urban Company admin who does the allocation of their staff,make sure your staff has enough time to reach their next customer and not to be late on their appointment to avoid inconvenience to us since we booked our appointment ahead of time.