Urbancompany Avis 

It’s really disgusting this company. The way they treat people and the lack of professionalism it’s unbelievable. They just steal money from people.

Urban Company is not a service provider — it is a well-organized scam operation wearing the mask of professionalism. My recent experience was nothing short of a disgrace, and I'm writing this to make sure no one else falls into their trap.
I scheduled an AC service for 16-05-2025 at 11:30 AM. The app claimed the technician would arrive by 12:00 PM, then I got a call saying it would be 12:30 PM. Fine. I waited. Then at 12:54 PM, while I was driving to work, with my entire family at home waiting for the technician, they had the absolute nerve to call and then AUTO CANCELLED MY BOOKING without even a real attempt to deliver the service.
And here comes the real theft: they deducted ₹200 from the ₹668 I had already prepaid. FOR WHAT? For the cancellation I never made. THEY cancelled it. I followed every instruction, stayed in touch, made myself available — and they still stole my money.
Let this be a RED ALERT to every potential customer:
Urban Company is a slick, polished scam designed to bleed customers dry. They hide behind app notifications, fine print, and shady cancellation policies to justify cheating you out of your hard-earned money.
This is not a mistake. This is not a misunderstanding.
This is systematic, deliberate exploitation.
If you value your time, your money, and your sanity, DO NOT — under any circumstances — book a service with Urban Company. They are unreliable, unprofessional, and downright deceitful. You won’t just be disappointed — you’ll be ROBBED.
This is your warning. Heed it. I wish someone had warned me before I became their next victim.

We’ve had an extremely disappointing experience with UC’s service. Despite multiple delays, missed service appointments, and poor communication, there was no genuine effort to resolve the issues. After receiving refunds on three separate occasions due to service failures, we requested to escalate the matter to senior management.

Unfortunately, even that didn’t lead to a resolution. Today, we were contacted by Mr. Prashant, who identified himself as a senior escalation manager from India overseeing Dubai operations. Instead of acknowledging the service lapses, he attempted to shift the blame onto us—the client—for the subscription issues and failed service timelines.

It’s unacceptable for a service provider to deflect responsibility rather than own up to consistent service failures. This entire experience reflects a serious lack of professionalism, accountability, and respect for customer commitment.

I recently booked a roof painting service on Urban Company. Paid ₹21,200 for what was promised to be a professional-grade job. But they used only ~₹8,000 worth of material (20L paint for 1,000 sq. ft is below standards), skipped key prep like cleaning/crack-filling, and denied me breakdowns or explanations. When I asked questions, I was told, “This is what you get.” I’m sharing this to help others not fall for vague service promises. #UrbanCompany #ConsumerRights #HomeImprovementScam

My Harassment Experience with Urban Company – From April 2 to May 5 (More than a Month of Mental Torture)

I am writing this to bring to public notice the sheer negligence, harassment, and unethical practices by Urban Company in handling my AC repair case. What started as a simple gas leakage and refill request turned into a nightmare lasting over a month.

Here’s the full timeline of the trauma:

April 2, 2025
I booked a service on Urban Company for AC Gas Leakage and Refill.
A technician visited, claimed the issue was fixed, and refilled the gas.

April 6–15
Within a few days, the AC stopped cooling again.
I requested another visit. This time another technician visited and repeated the same process.
After multiple recharges and fixes, the same problem kept coming back.
In total, I had 3 revisits within 30 days — all failed to resolve the issue permanently.

April 25
A new technician falsely claimed that my AC PCB was faulty and asked me to pay Rs 4800 for replacement.
I sensed something was wrong and booked another visit.

April 27
Another technician came and confirmed that my PCB was working absolutely fine.
He diagnosed the actual problem to be a faulty coil, which needed replacement.

April 29
The technician took away my AC indoor unit to replace the coil, promising to return it in 2 days.
Today is May 5, and it has been 7 days — I still haven’t received my indoor unit back.

Despite repeated calls and emails, Urban Company has only responded with scripted replies like “We have escalated your concern,” offering no timeline or solution.

May 5 (Today)
The technician had assured me that the indoor unit with the new coil would be 100% delivered by 5:30 PM today.
Trusting Urban Company one last time, I returned home with my family from my relatives’ place after 6 days, hoping I’d finally get to sleep peacefully at my own home tonight.
But as expected, no technician arrived, and no one bothered to call or update.

I even sent another email clearly stating that I would not accept the unit if it wasn't delivered by the committed time. As usual — no reply, no action.

---

Conclusion:

This is over 30 days of being lied to, misled, manipulated, and mentally harassed by Urban Company technicians and their so-called “customer care.”
From fake repairs, misdiagnosis, false commitments, to finally confiscating my indoor unit without consent, Urban Company has shattered every basic principle of customer service and trust.

Now, I have had enough.

I am taking the following actions:

Filing an official complaint with the Consumer Court.

Posting this entire experience publicly on Google Reviews, JustDial, Instagram, Twitter, and Facebook.

Submitting my complaint to public grievance portals like Grahak Seva and National Consumer Helpline.

Warning others to never trust Urban Company with their home appliances or repairs.

I now consider my indoor unit as donated to Urban Company, since they’ve held it for a week and have no sense of delivery, ownership, or responsibility.
Urban Company — you haven’t just lost a customer, you’ve earned a vocal, relentless critic.

The worse in arriving on time, they spam people by booking the service time, and when they arrive they say we work per item not per time!!!! Worst service ever

The cleaning professional did not arrive on time (more than 40 mins late) and I had to cancel because I couldn't stay home longer because i had another commitment. And Urban Company offered me a 15 AED credit for the one hour waste of my time they had caused which didn't seem reasonable.

I had the pleasure of experiencing Tala’s exceptional work, and I must say she exceeded all expectations. She is incredibly thorough and meticulous, with a keen eye for detail that ensures everything is completed to the highest standard. Her ability to communicate effectively, especially with seniors, is truly commendable—she reassures and allays any anxieties with professionalism and kindness.

Tala is not only responsible and respectful but also highly dedicated to her work. She ensures that every task is carried out seamlessly and goes the extra mile to deliver exceptional results. Her commitment and professionalism make a significant difference, and I highly recommend her to anyone seeking top-notch service.

Do not work with Them !!! They are the worst , they are dishonest , they over book their people , they cancel subscription with no prior notice I had the worst experience

The cleaners are good but the problem is the vendors under them . Like nettu building cleaning services. And stopless shine . they holding the salaries of the poor cleaners and they are using drivers with own visa but they never provide labour card . And also some of cleaners finish contract with them but they didn't give their rights. They also desont want to cancel the cleaners which is making hard for the cleaners to apply in another company. And as well my one star is cuz of 1 hour and 30 mnts bookings. The help line is not useful as well .

URBAN COMPANY UAE
One of the worst experiences i had in dubai was today with urban company i booked an appointment at 2:30 pm then the professional called ne 2 hours before (this happens every single time ) he was like can i come in 30 mins i told him no so he hang up straight away the call 30 mins after he was by my door i contacted urban company they haven’t helped with anything they told me we can change the professional to somebody else and they will change my timing to 6:30 which is iftar time or tomorrow if i can rate the service -ve i would i used to book alot of things with urban company which will never happen again

Very Very bad experience and cheated us.

Awful company awful service. DO NOT USE! Had my jewellery stolen, my carpet ruined and cleaners unprofessional, late or come with no ID!

I have told them they have the wrong email address, but they continue to send me invoices and promotional emails. I am not a customer and will seek gdpr support to get my address of their system

Absolutely horrendous. I booked for a spa session. The service personnel damaged my furniture by placing candle on it. First they offered me a compensation of Rs 100, then Rs. 500. Which was absolutely preposterous. I told them to get it fixed since they have relevant services. I was told to get it fixed and I can submit an estimate from the painter. I went through all the hassle
The bill was for Rs.8000 to which they only were ready to compensate Rs.3000. first you make your customer go through so much hassle and then don't even stand by your commitment. You could have simply repair it for me since you have services listed on your website however you chose to make me go through all the hassle and didn't even live up to your policy. They told me they have done an internal assessment. You haven't even een my furniture and the quality of it. How have you investigated this matter. Absolutely horrible. Disgusting!

Just heard about training for cleaner . 1 at day kind of funny training , 2 Nd day they spread coffe everywhere in apartment and ask you you to clean everything in 30 min time . Lack of respect to other in every single step . Indian men who run that test should show the rest how he is doing all that cleaning in 30 min . They not looking for humans they looking for robots

A very bad experience with Urban Company. I booked a cleaning service for January 19, 2025, choosing 4 hours to ensure the cleaning would be done thoroughly (even though they usually recommend 2 hours for a One Bedroom apartment). The result:
• The floors were left with streaks and dirt.
• The balcony was not cleaned at all.
• Stains in the kitchen were not removed.
• Dirt was left on the glass in the bathroom.
• Dust was not properly cleaned.
• Even the “washed” dishes had dirt and stains, including fish scales.

The next day, the apartment was filled with a horrible smell. It turned out that the cleaner used a cloth to wipe up my cat’s urine and then used the same cloth to clean the floors. This is not only unprofessional but also unsanitary. The apartment became completely uninhabitable.

After contacting customer support, the manager delayed addressing my complaint and only got back to me the following morning. They refused to issue a full refund and only offered 50%.
This is absolutely unacceptable, considering:
• I had to spend more money hiring another service to fix their “cleaning.”
• I spent twice as much time correcting their mistakes.
• I experienced significant stress because of this situation.

Additionally, after my complaint, Urban Company started calling me repeatedly from early in the morning, wasting even more of my time and energy instead of resolving the issue promptly. This shows a lack of respect for their customers and their time.

Urban Company has proven to be an irresponsible and incompetent company. They do not value their customers’ time, money, or peace of mind. I do not recommend their services to anyone expecting quality, accountability, or respectful treatment.

I booked the platinum service
The highest booking as i thought it would be the best for the house that just got vacated by my tenants.
The so called “professionals” came in non urban company uniforms
We visited the site after 4 hours and there was no cleaning done
The 3 men who claim to be urban company employees were listening to loud music and just relaxing
There was no work done
When approached about what they were doing for the past 4 hours they lied and acted hostile
Horrible service
Horrible people
I need a refund

Poor service or actually lack of service! They cancelled my booking last minute. Unbelievable! And on their app they said I cancelled it which is completely untrue. The employee assigned to me was completely rude in her messages and bombarded me with instructions that I have to do for them otherwise they can’t come and do the service I booked. Very unprofessional. If your rules have changed please let your customers know of them prior to booking or at the very least give them ample time to comply. I am a working mom and do school runs at the same time so you can’t expect me to be able to do last minute things for you so you can come inside my compound with your own car. No one responds to their chat on the app either to help. Unbelievable!

Urban Company appears to be a middle man and subcontracts the work to other companies. I hired Urban Company to clean my sofas. They left striation marks on the sofas and offered to send back the same team to fix the problem. The same team then discoloured my arm chair. I provided them with photos and they investigated and the solution was to refund AED 139 to my account for completely ruining my arm chair. The reason why they could not do more is because as per their policy if the “professional” denies any damage then it’s case closed.