The platform itself is decent, but the interaction with Customer Service and billing is horrendous. We tried multiple times to cancel our account and they verified we canceled, but we kept getting ch... Voir plus
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Never get any bookings. I keep applying but never get picked. Over saturated with people I think and just if your a certain age I don’t think they want to higher you!
L'entreprise a répondu
I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refu... Voir plus
L'entreprise a répondu
As a nanny/babysitter, I have had a fairly positive experience with Urban Sitter. The parents have been really nice, and the children I have worked with, have been delightful. I would recommend this a... Voir plus
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2,1
Bas
235 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Decent Platform, TERRIBLE CUSTOMER SERVICE/BILLING
The platform itself is decent, but the interaction with Customer Service and billing is horrendous. We tried multiple times to cancel our account and they verified we canceled, but we kept getting charged for several months, but they would NOT refund us. Pretty annoying. It was very obvious we didn't use the service for several months that we didn't even touch the service, but they still held their money like the greedy company they are! If you do use them, you might find someone, but you will have big problems trying to break away from their paid sub!
1 novembre 2025
Avis spontané
Réponse de Urbansitter
Hi Mark, thanks for sharing your experience.
Our memberships are set to auto-renew until canceled, and can be managed anytime through the Settings page. Based on our records, the membership remained active until November, which is why the monthly charges continued. We weren’t able to locate a cancellation request prior to that, but if you have a confirmation email from an earlier cancellation, we’re happy to take another look.
We appreciate your feedback and will be sure to share it with our team.
User friendly app to connect nannies and parents.
This app is really well well organized and user-friendly. You can categorize things and set things up how you want according to area you live, the rate that you would charge or the rate that you wished to receive. I also think the way that the reviews for each nanny showcase your excellence. It just really gives you a chance to shine. Especially if parents have time to be descriptive. Some families will just automatically give a five star rating because you’ve done a great job all around. There is flexibility for parents paying by cash, Zelle or credit card. The nannies can accept or decline jobs and you can also work with multiple families. Overall, it’s been a great experience.
28 avril 2026
Avis spontané
Réponse de Urbansitter
Thanks so much for sharing this thoughtful review! We’re really glad to hear you’ve found the app user-friendly and well organized, and that features like reviews, flexibility, and job options have made a positive difference in your experience. We really appreciate you being part of UrbanSitter.
As a nanny/babysitter
As a nanny/babysitter, I have had a fairly positive experience with Urban Sitter. The parents have been really nice, and the children I have worked with, have been delightful. I would recommend this app, but it requires patience to land a job.
28 avril 2026
Avis spontané
Réponse de Urbansitter
Hi Loriann, thanks so much for sharing this! We’re really glad to hear you’ve had such positive experiences with the families and enjoyed working with the kids. We also appreciate your honest note about needing a bit of patience to land the right job. Thanks again for recommending UrbanSitter!
Honest and trustworthy - it helped me find my part-time nanny
It felt straightforward and honest. The sitters we found were good quality and their reviews and references checked out. We found our part-time nanny with it. I would recommend and happily paid to make my search easier and more trustworthy.
8 avril 2026
Avis spontané
Réponse de Urbansitter
Hi Manuel, thank you for your thoughtful review! We’re so glad to hear your search felt straightforward and trustworthy, and that you were able to find a great part-time nanny through UrbanSitter. We truly appreciate your recommendation and are happy we could help make the process easier!
Never get any bookings
Never get any bookings. I keep applying but never get picked. Over saturated with people I think and just if your a certain age I don’t think they want to higher you!
28 avril 2026
Avis spontané
Réponse de Urbansitter
Hi Lacey, thanks for sharing your experience. We’d love the opportunity to look into this and help. Please reach out to our Member Services team at support@urbansitter.com
so we can review your profile and share tips that may help increase your booking opportunities!
I’ve been with Urbansitter for almost 5…
I’ve been with Urbansitter for almost 5 years now and it is the BEST nanny app to use. I’ve found ever single awesome family through this app and if I ever had an issue, Urbansitter was always on top of getting to the bottom of it. I always recommend this app to future babysitters, Nannie’s, and families.
1 janvier 2026
Avis spontané
Réponse de Urbansitter
Hi, Emily. Thank you so much for your kind words and for being part of the UrbanSitter community for the past 5 years! We’re so happy to hear you’ve connected with so many awesome families and had positive experiences along the way.
I never got back my membership fee.
After I posted my review, Urban Sitter responded to it. I never received any email from them telling me how to cancel the membership, and they didn't say they would refund my money either.
Please read what Urban Sitter responded:
Hi Lola, we're sorry to hear about these unwanted charges on your account and any inconvenience they may have caused, but we sincerely appreciate your feedback regarding our membership structure.
Our records show that our team has responded to your previous inquiries with steps on how to cancel your membership, but it appears those emails may not have been successfully delivered. To help ensure you receive our messages moving forward, we recommend adding ????? to your address book or safe sender list.
We've taken a look at your account and can confirm that your membership has since been successfully canceled. For any further assistance you may need, please email Member Services again at ??????
PLEASE DON’T TRUST THIS COMPANY, I READ OTHER REVIEWS ON OTHER PLATFORMS. THEY ALWAYS DO THE SAME, TOOK MONEY FROM HARD-WORKING PEOPLE.
I WORK VERY HARD FOR MY MONEY
19 mars 2026
Avis spontané
Réponse de Urbansitter
Hi Lola, membership fees are non-refundable in accordance with UrbanSitter’s Terms of Service and Refund Policy.
We did respond to your prior inquiries; however, those messages do not appear to have successfully reached your inbox. Our system indicates they were blocked by your email provider due to authentication filtering, which can prevent delivery even for legitimate emails. This is likely why you may not have seen our responses.
To help ensure you receive our messages going forward, we recommend adding support@urbansitter.com
to your address book or safe sender list. Alternatively, you may find it helpful to contact us from a different email address if your current inbox continues to block our messages.
For any further assistance, please feel free to reach out to Member Services at support@urbansitter.com
I had no success finding jobs on…
I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refund. Very disappointing experience.
2 avril 2026
Avis spontané
Réponse de Urbansitter
Hi Elham, we’re sorry to hear about your experience.
Please note that our system sends an annual membership renewal reminder 30 days prior to the renewal date. We recommend adding support@urbansitter.com to your address book to help ensure these messages don’t end up in spam or filtered folders.
At this time, we’re unable to locate any prior request to cancel your membership. When a cancellation is successfully processed, a confirmation email is automatically sent to confirm the account has been closed.
If you are able to provide a copy of that cancellation confirmation email, we’d be happy to review and refund any eligible charges up to that point!
Thank you for your feedback, and we’re here if you need further assistance.
Urbansitter really sucks
Urbansitter really sucks. It is impossible to register to provide child care on their site. They need a social security card, because they don't recognize the number? Have you dealt with the SSA lately? And who are they to say the number doesn't "match," when it is the valid number. We have a valid W2 which shows it. But there is no one to call, no one to talk to to sort things out. You can even see this from the reply to my review. Their system does not work. It isn't the lack of information on our part. Then they say contact CHECKR, which also sucks. Same story. Use Care.com. Easy peasy. Half the price.
1 avril 2026
Avis spontané
Réponse de Urbansitter
Hi Theresa,
Thank you for reaching out and expressing your concern. We're sorry to hear about this experience.
Please note that all caregivers are required to purchase the Annual membership and pass the included background check in order to be approved. If a caregiver is unable to provide the information required to complete their background check, we will unfortunately be unable to approve their profile.
For more details about this requirement, please refer to our Terms of Service (https://www.urbansitter.com/terms-of-service/).
Terrible company
Terrible company, refused to help me cancel my auto renew. Never answers their phone, can only email. Care has 20x the caregivers and customer service is 20x better too
3 mars 2026
Avis spontané
Réponse de Urbansitter
Hi Michael, we apologize for any confusion regarding your membership. We’ve shared your feedback with our team to help improve clarity and transparency around our membership structure. Your account auto-renewed on March 2, 2026, per the Renewal Offer Terms, since cancellation wasn’t made before the renewal date. Our records show we canceled your membership within one hour of your request, and we’re sorry if our confirmation was missed. Please feel free to email support@urbansitter.com if you have any further questions - we’re happy to help!
Stay away from this platform
I have an active, paid UrbanSitter membership, but my account is completely blocked due to an “Identity Check” error.
The site tells me to contact support, but I cannot message caregivers or reach support through the platform. Phone calls are not answered, and support responses are non existent.
This makes the service unusable despite payment. Very frustrating experience, especially for a childcare platform where timing matters.
2 mars 2026
Avis spontané
Réponse de Urbansitter
Hi P. S.,
We’re very sorry for the frustration this has caused. Our team has responded to your inquiries regarding the identity check. It appears the issue was triggered because only initials were used when creating your UrbanSitter account, and our replies may not be reaching you.
Please email us from an alternate address so we can connect with you directly and resolve this as quickly as possible.
We appreciate your patience and look forward to helping you get this sorted out.
Charging annual membership fee without notice and refuse to give refund within 12 hours of renewal date.
I was a provider for Urbansitter. Past 2 years, much less demand for sitters. Today was automatic renewal day and they did not send a 30 day notice, just processed my card. Which is against the law in CO. I sent them a note and they said they sent a notice, but i have all contact saved from them. The charge went through at midnight, so once i saw their email today I could not cancel. Avoid businesses that have to treat people like this.
23 février 2026
Avis spontané
Réponse de Urbansitter
Hi Judith, thank you for taking the time to share your experience. We're sorry to hear about this unwanted charge on your account and any inconvenience it may have caused, but we appreciate your feedback regarding our membership structure. To clarify, our system sends an Annual Membership renewal reminder 30 days prior to your membership's renewal date. We recommend double-checking your junk/spam folders in case the reminder email may have been filtered there. If there are any additional questions our team can answer, please feel free to let our Member Services team know by emailing support@urbansitter.com. We are grateful for your feedback, and we will be sure to share yours with our entire team.
straight garbage
straight garbage. stole my information, then tried to charge me through the nose.
20 février 2026
Avis spontané
Réponse de Urbansitter
Hi Cooper, we’re sorry to hear about your experience. We want to assure you that we do not steal personal information. You’re welcome to review our privacy policy at any time: https://www.urbansitter.com/privacy-policy. Please reach out to our support team at support@urbansitter.com so we can look into this right away and help resolve any concerns.
Used to vouch for them as a sitter
Used to vouch for them as a sitter, but now they have turned into the other apps where they allow parents to bully the sitters. Sitters aren’t allowed to have any say over payments or negotiate, otherwise, you get introuble.
Here’s the thing, no one follows your terms.I should have reported every single parent in your platform according to your terms.
But instead you hid my profile to appease a parent.
4 décembre 2025
Avis spontané
Réponse de Urbansitter
Hi Paige, thank you for sharing your feedback. We take all concerns seriously and are committed to maintaining a safe, reliable, and trustworthy platform for both caregivers and families.
Please note that all caregivers and families are expected to follow our Terms of Service and Community Guidelines, which are designed to ensure fairness and transparency for everyone on UrbanSitter:
Terms of Service: https://www.urbansitter.com/terms-of-service/
Community Guidelines: https://support.urbansitter.com/hc/en-us/articles/115000630368-Community-Guidelines
We encourage all members to review these resources to understand how our platform works and the standards we uphold.
They are just collecting information to sell
They take all our information including SSN and then spring the membership fees on you when you are about to book a nanny!
28 novembre 2025
Avis spontané
Réponse de Urbansitter
Hi there, thanks for your review! The Identity Check is a necessary step for families to complete before having the opportunity to connect with caregivers. Please rest assured that UrbanSitter does not sell or disperse personal information of our members to third parties. We would encourage you to review Section 3 of our Privacy Policy which explains this in-depth. Please also feel free to email us at support@urbansitter.com and our team will be happy to investigate this further and do whatever we can do to help. If you have information or examples of this unwanted contact that directly referred to UrbanSitter as the source of your contact information, please do include this information.
Additionally, we're sorry to hear about your feedback regarding our membership fee structure, but we thank you for your honest thoughts. Please note that as the UrbanSitter app is free to download, we do require membership plans to contact and book new caregivers - however, if your membership expires you’ll still be able to continue booking caregivers you’ve previously booked! Regardless, we are always happy to receive input from our members about how we can improve UrbanSitter. We do hope to be able to provide more growth in our membership structure in the future. We sincerely appreciate your feedback, and we look forward to hearing from you soon. Thanks again!
They steal money
They steal money, I paid for the membership, and I had some trouble with one of the steps, it was hard to contact them and when finally they replied my email they said sorry no refund and I didn’t even use the app I was sitting it up.
26 septembre 2025
Avis spontané
Réponse de Urbansitter
Hi Ana. We appreciate you taking the time to write us a review. We are sorry to hear about your feedback regarding our membership fees, but we thank you for your honest thoughts. Membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy. To be an approved caregiver, caregivers are required to purchase an annual membership plan and clear a required background check. The annual membership allows you access to job opportunities with families in your area, a convenient calendar, and messaging tools, assistance with any booking, payment, or trust & safety issues from our Member Services team, and a background check and badge for your profile when you pass a third-party check with our safety partner. However, we are always happy to receive input from our members about how we can improve. Should you have any questions or need clarification about this requirement, please feel free to let our team know by emailing support@urbansitter.com.
Recurring Charges Despite No Access!!
Locked Out Without Notice, Ignored for Months, Still Being Charged – UrbanSitter Must Do Better
I have trusted UrbanSitter for years and built wonderful, lasting relationships with nearly all of my sitters. This makes what has happened even more disappointing.
For months, both my account and my husband’s account have been locked without any explanation or prior notice. UrbanSitter’s own policy states that members will be informed if there is a reliability concern and given the opportunity to address it — yet no such notice was ever given. We were abruptly denied all access to the service, including booking and messaging sitters, without a word.
I sent multiple written inquiries from both accounts. Not one was answered. This is more than poor customer service — it is a failure to communicate in good faith and a breach of the implied covenant of fair dealing under contract law.
Making matters worse, UrbanSitter continues to charge my credit card for membership fees, despite the fact that I have been denied the ability to use the service in any way. Continuing to bill customers while blocking access is unethical, and may constitute unauthorized billing and unjust enrichment under consumer protection laws. UrbanSitter’s silence has been more damaging than the account lockout itself. A simple explanation, a chance to address any concerns, or even a timely acknowledgment could have preserved trust. Instead, their lack of transparency, responsiveness, and accountability leaves me no choice but to warn other parents: think very carefully before committing to this platform.
6 août 2025
Avis spontané
Réponse de Urbansitter
Hi Tiffany,
We apologize for any frustration caused by the account holds and the communication challenges you’ve experienced. Our Community Guidelines and Reliability Policy are designed to protect caregivers and families alike, and when issues arise—particularly regarding timely payments to caregivers—we do our best to address them promptly.
We have reached out several times regarding outstanding concerns related to payments, and these unresolved issues have unfortunately led to holds on your accounts. Please understand that these actions are taken to uphold the integrity and reliability of our platform for all users. We encourage you to review the emails sent by our team on 3/8, 3/10, 3/12, 3/17, 5/1, 5/3, 6/9, 6/10, and 7/18. Despite our ongoing efforts, we have yet to receive a response that would allow us to resolve these issues and lift the holds.
Regarding membership fees, our Terms of Service state that memberships can be canceled at any time to avoid further billing. We understand this situation is disappointing and want to assist in resolving it.
We appreciate your feedback and invite you to respond to our Member Services Team so that we may review your accounts and work toward a resolution.
Misleading and a waste of time
They have you go through the process of posting a job, filling out an account, sorting through applicants, and then you want to book or interview they say “sorry that will be $45 for one month of a premium membership”. Lol?? After wasting hours. What an absolute scam.
9 juillet 2025
Avis spontané
Réponse de Urbansitter
Hi Jess. Thank you for your review. We're sorry to hear about your feedback regarding our membership fee structure, but we thank you for your honest thoughts. Please note that as the UrbanSitter app is free to download, we do require membership plans to contact and book new caregivers; however, if your membership expires, you’ll still be able to continue booking caregivers you’ve previously booked. Regardless, we are always happy to receive input from our members about how we can improve UrbanSitter. We do hope to be able to provide more growth in our membership structure in the future.
They don't provide any real jobs
They don't provide any real jobs. They take your money and you never hear back from them. I have left a couple of messages and have heard nothing. Don't waste your time.
3 juillet 2025
Avis spontané
Réponse de Urbansitter
Hi Denise. Thank you for sharing your experience so far in this review. We’re sorry to hear about your disappointment that you haven't received many responses or job requests yet.
In case it helps, we’ve seen that caregivers have had great success in boosting their profiles by uploading a profile video, adding direct deposit information to get paid for jobs via credit card, and requesting recommendations from families you've previously worked with who can speak to your experience.
We hope you don't get discouraged by the lack of responses and continue seeking out opportunities to connect with great families in your area. Although the platform is an online marketplace for families and caregivers to connect and not an agency able to guarantee jobs, if you keep checking for new opportunities and utilizing the tips above, we’re sure you’ll connect with great families in your area soon. Please feel free to stay in touch with our Member Services team with any questions or concerns by emailing support@urbansitter.com, and we'll be happy to help.
If I can leave 0 I would easily do…
If I can leave 0 I would easily do that!Terrible customer service, terrible nanny selection.All baby caregivers have so much attitude, no one is pleasant.
And also BE CAREFUL WITH YOUR CREDIT CARD INFO.I didn’t use this company, I really tried after talking to all rude nannies for 1st week I realize this is not a place where I find genuine kind professional caregiver. I asked them to close my account and even for second year they charge me even I didn’t use them for two years. I had to call my bank account many times and I had to close my account. This company is professional fraud!!!!
1 janvier 2025
Avis spontané
Réponse de Urbansitter
Hi Julia, Thank you for taking the time to write us a review. We are sorry to hear about your feedback regarding our family memberships and your experience with caregivers, but we thank you for your honest thoughts! Our team couldn't find a request to close your account before the renewal date. That said, we do strive for our caregivers to maintain a level of integrity and professionalism when creating their profiles, and we're sorry to hear that caregivers you've encountered fell short of this. Our team greatly appreciates member feedback about how we can improve the platform and we will be sure to share yours.Thanks again!
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