The platform itself is decent, but the interaction with Customer Service and billing is horrendous. We tried multiple times to cancel our account and they verified we canceled, but we kept getting ch... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Never get any bookings. I keep applying but never get picked. Over saturated with people I think and just if your a certain age I don’t think they want to higher you!
L'entreprise a répondu
I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refu... Voir plus
L'entreprise a répondu
As a nanny/babysitter, I have had a fairly positive experience with Urban Sitter. The parents have been really nice, and the children I have worked with, have been delightful. I would recommend this a... Voir plus
L'entreprise a répondu
2,1
Bas
235 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Im so happy I got a job from you…company
Im so happy I got a job from you company so fast
10 mai 2023
Avis spontané
Réponse de Urbansitter
Hi Juana, thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter so far and finding it useful in opening up new opportunities :) Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
Great experience as a sitter!
I’ve been a sitter on UrbanSitter since about 2012 or 2013, and I have zero complaints! Anytime I have ever had to reach out to their support team I get a quick response and they have been able to resolve my issue to my complete satisfaction. I especially appreciated their help several years ago when a parent I worked with seriously understated the extent of their child’s special needs, and I simply did not have the necessary training to continue working with them. I have made my living as a babysitter/nanny for over 10 years now, and the families I have found via UrbanSitter have been great — many of them are friends as well as clients now! I could not be happier with my experience!
13 septembre 2023
Avis spontané
Réponse de Urbansitter
Hi Camilla, thank you so much for your 5-star review! We're so glad to see that UrbanSitter has proved helpful in connecting you with great families & jobs. As well, we're happy to hear our Member Services team was able to quickly respond and resolve your issue - that's exactly what we aim for! Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
Talk about a rip-off
My partner was not getting any traction on work and all the interesting situations were too far to commute to. So, after two months, she just stopped trying.
Now, a year later, on August 7, they charged my account, which apparently was on auto-renew, something I was unaware of. And when I contacted them, they said they give no refunds under any circumstance.
What? Someone who already wasted a year's subscription is going to get charged for another year of non-use. No wonder people have complained that you are ripping people off.
No one who has any sense of fairness will charge people something for which they do not use. No reputable company will do that.
Avoid Urbansitter. They only care about making money not helping people find work.
7 août 2023
Avis spontané
Réponse de Urbansitter
Hi Tom, thanks so much for reaching out with your review. We're sorry to hear about this unwanted charge on your account and any inconvenience they may have caused, but we sincerely appreciate your feedback regarding our membership structure. Please note, membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy. Our system notifies caregivers of their upcoming Annual Membership renewal 30 days prior to the renewal date. For any further assistance you may need, please email Member Services again at support@urbansitter.com. Regardless, we are grateful for your feedback and we will be sure to share yours with our entire team.
I will give you zero star
I will give you zero star. I signed up and paid $44.95 and I did not receive an email with the background link to complete my background check. When I reached out you decided to delete my account. What a scam! You should refund my money in full. You can’t be ripping off people like that. This should stop and you should be banned completely
18 juillet 2023
Avis spontané
Réponse de Urbansitter
Hi Ruth, thank you for sharing your experience. We're so sorry to hear about this issue with your account. We’d love to get you back up and running ASAP. Please feel free to look out for our response to your recent support email. If there are any other questions our team can answer or anything else we can help your family with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. Thank you again.
Y’all doing a lot of talking to people…
Y’all doing a lot of talking to people after ripping them off. Did all that ish and not jobs have came through. Run me my money back.
3 juillet 2023
Avis spontané
Réponse de Urbansitter
Thank you for reaching out and writing us a review. We are sorry to hear that you're disappointed that you haven't received any booking or interview requests yet. We have seen that caregivers can have great success by adding a profile video and direct deposit information to their profile and requesting recommendations from families you've previously worked with who can speak to your experience. We wish you the best of luck in finding your perfect job (or jobs!) For more tips, please feel free to email our Member Services team at support@urbansitter.com and we'll be happy to help.
So I signed up for this company last…
So I signed up for this company last year in the summertime I got no luck and I also signed up again this year no luck as well I believe that this company is racist they look out for their own kind I don't see no blacks working there never even heard of a black person working there. Now care.com maybe one or two and that's very rare but you guys need to do something about this I don't know how y'all going to fix this problem or what not but there are people here that is willing and trying to work and for the families to deny your application yes and close it without no apparent reason they can't even respond back and I figured as though that this should be discussed by the owner and you guys need to do something about this like it's racism and that's all I say and that's all I can see they don't respond back to you applications after they closed it or told you what was going on or wrong or what not it's like they don't care and damn it I'm tired if anybody going to speak about this s*** I will
23 juin 2022
Avis spontané
Réponse de Urbansitter
Hi Reesa - thank you for reaching out and writing us a review. We are sorry to hear that you're disappointed that you haven't received any booking or interview requests yet. We have seen that caregivers can have great success by adding a profile video and requesting recommendations from families they've previously worked with who can speak to their experience. For more tips, please feel free to email our Member Services team at support@urbansitter.com and we'll be happy to help.
Please know that we value and cherish the diversity in our member community and we do not condone or tolerate instances of racism or discrimination. When our team receives reports of such misconduct, we act quickly to take the appropriate action on member accounts who do not uphold our Community Guidelines or Terms of Service. If such misconduct is present, we encourage members to report it to Support so we can quickly take the appropriate actions.
I never signed up for Urbansitter yet I…
I never signed up for Urbansitter yet I have a charge on my bank account. I need a number to correct this issue.
22 mai 2023
Avis spontané
Réponse de Urbansitter
Hi there, thanks so much for reaching out with your review. We're sorry to hear about these unwanted charges on your account and any inconvenience they may have caused. For any further assistance you may need, please email Member Services at support@urbansitter.com. Thank you again!
If I could give 0 I would
If I could give 0 I would. This company needs to be shut down. They have the most unethical practices and some of the worst customer service I have ever experienced. Not only did they hide my profile so I could not longer use the services I paid for. Mind you I have 88+ 5 star reviews, 45+ repeat families, and over 250 bookings and was using the service for 6+ years. I wait until they say I can renew. I reach out when that time comes around and of course no one answers, what else is new. This is basically a company just stealing money from the users. They do not vet parents and have zero care for the babysitters and nannies they want to use it...without us you do not have a business. They let me renew my membership of course then deny me. I WANT A REFUND ASAP. I will not stop until I write a review everywhere one can be left.
22 mai 2023
Avis spontané
Réponse de Urbansitter
UrbanSitter is committed to maintaining a reliable platform for all, met with full integrity. We apologize that you feel the action taken to suspend your account was not fair. When a member is removed, the member's account is thoroughly investigated by our team and the information we obtain is upheld against our current policies and precedents. While we do not disclose the exact reason as to why a member is removed you can gather more information about our general expectations of our members, in our Community Guidelines as well as our Terms of Service. Our decision to remove a member should not be interpreted as a reflection of that person's character, general reputation, or personal characteristics. We appreciate your understanding and wish you continued success in your career.
Our Terms of Service can be found here: https://www.urbansitter.com/public/terms-use
Our Community Guidelines can be found here: https://support.urbansitter.com/hc/en-us/articles/115000630368-Community-Guidelines
No advance notice of auto renewal and no refund!
UrbanSitter makes money via auto-renewal. Which I get but they do not notify you in advance that you will be charged an upcoming renewal fee. I canceled the service the same day that I was billed the auto-renewal and they refused to refund my money. AVOID. Only use if you’d like to continue paying for no services.
1 mars 2023
Avis spontané
Réponse de Urbansitter
Hi there, thanks so much for reaching out with your review. We're sorry to hear about these unwanted charges on your account and any inconvenience they may have caused, but we sincerely appreciate your feedback regarding our membership structure. Please note, membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy. For any further assistance you may need, please email Member Services again at support@urbansitter.com. Regardless, we are grateful for your feedback and we will be sure to share yours with our entire team. Thank you again!
Bad experience on many an occasion. Avoid
We've had an awful experience using this service. Twice the babysitters canceled at the last minute and we had no recourse for further action. US doesn't do anything either - not even an apology. Avoid at all cost.
11 février 2023
Avis spontané
Réponse de Urbansitter
Hi there, thank you for taking the time to review our site. We are so sorry to hear about these two experiences with caregivers as it is definitely not the experience we aim to provide families. We completely understand how challenging this must have been for your family. We have a strict Reliability Policy, as well as Community Guidelines and Terms of Service, for the platform and we work daily to ensure that situations, as you experienced, are few and far between. We urge you, if you haven't already, to let our Member Services team know (by emailing support@urbansitter.com) about the caregivers involved so we can investigate and take any necessary action. Again, we sincerely appreciate your feedback, and we look forward to hearing from you soon.
All the reviews are 100% accurate.
All the reviews are 100% accurate.
they take your money and you are not able to find any job. there is no customer service number.
this is a SCAM " business".
I wish I realized this before I paid.
27 décembre 2022
Avis spontané
Réponse de Urbansitter
Hi Luminita, thanks much for reaching out with your review. We're sorry to hear about this issue with your account and that you may not be receiving our email responses! Our Member Services team communicates with UrbanSitter members via the email address associated with their UrbanSitter account. We encourage you to check your email inbox for further instruction on how to become an approved caregiver. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many caregivers do!
Absolutely the Most…
Absolutely the Most Evil/Horrible/Horrifying/Lousiest/Racist/Terrible/Terrifying/Worst Company/Customer Service/Employees In The Whole Wide Universe/Whole Wide World!!!! Deserves A Negative(-)/Zero(0) Star(s)!!!! Please Stay Away From UrbanSitter & Learn From My Horrible/Horrifying/Terrible/Terrifying Experience!!!!
24 octobre 2022
Avis spontané
Réponse de Urbansitter
Please know that UrbanSitter is committed to maintaining a trustworthy and reliable platform for all, met with full integrity. If your caregiver account is removed, it most likely means that we obtained information in violation of our Terms of Service. While we do not disclose the exact reason as to why a member is removed, we remove members for the following reasons: accumulated reliability concerns, safety or integrity concerns, concerning background check information, and violations of our Terms of Service or Community Guidelines. We appreciate your understanding and wish you continued success in your career.
They trick you into doing a monthly…
They trick you into doing a monthly subscription and then right after you have to do the care pass background check or else you cannot proceed to the site and they don't refund your money once you do the monthly subscription. So they're just tricking you don't fall for it they're scammers big time you have to pay $50 up front
25 octobre 2022
Avis spontané
Réponse de Urbansitter
Hi Kelly! Thank you for reaching out with your review and expressing your concerns. We're sorry to hear about your feedback regarding our membership fee structure and required background checks, but we thank you for your honest thoughts. This membership includes full access to the UrbanSitter job board, messaging, and booking tools, as well as new trust and safety features, including required background checks.
While we understand that some caregivers may opt out, we wholeheartedly believe that requiring all caregivers to be background checked is an important component in building the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more families to UrbanSitter, which will ultimately result in more jobs for the caregivers who continue. Should you have any questions or need clarification about this requirement, please feel free to let our team know by emailing support@urbansitter.com. Thanks again!
Stay away from Urbansitter, waist of money and time
As several other users, I have been trying to hire a sitter but I never got a single reply. Stay away from this website as it will be a waist of money and time.
22 septembre 2022
Avis spontané
Réponse de Urbansitter
Thank you for your review. We are sorry to hear about your experience with caregivers so far on UrbanSitter, but we appreciate your feedback! Our Member Services team would love to help you on your caregiver search to find great childcare in your area. If there are any questions our team can answer or anything else we can help with, please do feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many families do! Thanks again.
Theft
I went through all the requirements and now it says my profile needs attention with no option to proceed further.
You have stolen my money. This is unacceptable.
9 septembre 2022
Avis spontané
Réponse de Urbansitter
Hi there - we're sorry to hear about this, but we sincerely appreciate writing us a review! If your caregiver profile is not yet approved, we'd recommend reaching out to our Member Services team at support@urbansitter.com to inquire about next steps so your profile can be approved as soon as possible! Thank you again.
Not for professional caregivers!!
EDITED TO CURRENT: UrbanSitter allows parents to post jobs illegally for $8/hr in NYC and in NJ when the minimum wage is above this ($15/hr in NYC and $13/hr in NJ) and for childcare it’s starts at $18/hr on average and above for 1 kid! Ever since I notified them about those low paying rates, my account was hidden! Those parents are looking for a maiden/slave (to do childcare, housekeeping, pet care, driving, tutoring all for the price of $8/hr), not a caregiver and UrbanSitter is supporting them in this!
My account is still hidden since AUGUST 2nd and today is August 15th with no warning or explanation or whatsoever. I reached them more 5 times ASKING WHY WAS MY ACCOUNT HIDDEN and they decided to ignore me. I have built a reputation on this website for 5 years and it’s sad and unfortunate to get up one day to find out that my profile is hidden and parents have been texting me all over the places on my phone number unable to book me. I can’t even respond to messages or express an interest to posted jobs or apply to new jobs!
This is a disgrace and unfair to someone who has more than 100 (all 5 stars reviews) wonderful reviews and only 2 (1 star review) bad reviews, worked for over 100 repeated families, I have done over 500 bookings. I don’t have 4 or 3 or 2 stars reviews at all. I have flagged many fake profiles from parents that write their number down. On top of all of these, UrbanSitter can’t block them forever because the same parent will post again just by editing their names and location. None of these parents are vetted/background check.
Luckily I still have parents contacts and built a good relationship with them. They are booking me on another platform or just showing up there and they pay me by Zelle. I will not recommend UrbanSitter to anyone anymore. Lack of professionalism, very ungrateful folks that don’t care about caregivers at all even if you are a SUPER caregiver, they only care about the $100 fees they can get from parents.
This is a livelihood for professional caregivers like me who have been in this industry for so long. Nobody on the east coast will work for $8/hr, not even those parents. Treat people the way you want others to treat you. If you can’t afford a baby, don’t open your legs or take your kids to a daycare or stay home to care for them.
3 septembre 2022
Avis spontané
Caregivers just don't respond
Caregivers just don't respond. Just wasted one month membership.
23 août 2022
Avis spontané
Réponse de Urbansitter
Thank you for your review. We are so sorry to hear about your experience with the app so far in not receiving responses from caregivers, but we sincerely appreciate your feedback. This is definitely not the experience we aim to provide families in the community! Our Member Services team would love to help you on your caregiver search to find great care in your area. If there are any questions our team can answer, please feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many families do! :) Thanks again.
NOT RECOMMEND TO A PROFESSIONAL CAREGIVER
EDITED TO CURRENT: UrbanSitter allows parents to post jobs illegally for $8/hr in NYC and in NJ when the minimum wage is above this ($15/hr in NYC and $13/hr in NJ) and for childcare it’s starts at $18/hr on average and above for 1 kid! Ever since I notified them about those low paying rates, my account was hidden! Those parents are looking for a maiden/slave (to do childcare, housekeeping, pet care, driving, tutoring all for the price of $8/hr), not a caregiver and UrbanSitter is supporting them in this!
My account is still hidden since AUGUST 2nd and today is August 15th with no warning or explanation or whatsoever. I reached them more 5 times ASKING WHY WAS MY ACCOUNT HIDDEN and they decided to ignore me. I have built a reputation on this website for 5 years and it’s sad and unfortunate to get up one day to find out that my profile is hidden and parents have been texting me all over the places on my phone number unable to book me. I can’t even respond to messages or express an interest to posted jobs or apply to new jobs!
This is a disgrace and unfair to someone who has more than 100 (all 5 stars reviews) wonderful reviews and only 2 (1 star review) bad reviews, worked for over 100 repeated families, I have done over 500 bookings. I don’t have 4 or 3 or 2 stars reviews at all. I have flagged many fake profiles from parents that write their number down. On top of all of these, UrbanSitter can’t block them forever because the same parent will post again just by editing their names and location. None of these parents are vetted/background check.
Luckily I still have parents contacts and built a good relationship with them. They are booking me on another platform or just showing up there and they pay me by Zelle. I will not recommend UrbanSitter to anyone anymore. Lack of professionalism, very ungrateful folks that don’t care about caregivers at all even if you are a SUPER caregiver, they only care about the $100 fees they can get from parents.
This is a livelihood for professional caregivers like me who have been in this industry for so long. Nobody on the east coast will work for $8/hr, not even those parents. Treat people the way you want others to treat you. If you can’t afford a baby, don’t open your legs or take your kids to a daycare or stay home to care for them.
17 juillet 2022
Avis spontané
If I could give zero I’ll do it
If I could give zero I’ll do it, this is a scam,
I was keeping applying for nanny job sending text and never heard back anybody answered
I am an experienced nanny with excellent references but this place definitely doesn’t work
They have an advertisement where they said you can find jobs since 1000 per week absolutely a lie, I never see that kind of offer only show me jobs 11, 12, dls per hour and part time job anyway these families never respond
28 juin 2022
Avis spontané
Réponse de Urbansitter
Hi Margarita - thanks so much for sharing your experience so far in this review. We’re sorry to hear your disappointment that you haven't received many responses or job requests yet, but we're glad to see you’re actively looking for jobs and keeping up with new posts on the Job Board! When it comes to last-minute jobs, families often move quickly in booking someone to fulfill the opportunity and may not respond to all caregivers interested in their job. Regardless, we appreciate your feedback regarding family responsiveness and we will be sure to share with the rest of our team.
In case it helps, we’ve seen that caregivers can have great success in boosting their profiles by: uploading a profile video, adding direct deposit information to get paid for jobs via credit card, requesting recommendations from families you've previously worked with who can speak to your experience.
We hope you don't get discouraged by the lack of responses and to continue seeking out opportunities to connect with great families in your area. Although the platform is an online marketplace for families and caregivers to connect and not an agency able to guarantee jobs, if you keep checking for new opportunities and utilizing the tips above, we’re sure you’ll connect with great families in your area soon. Please feel free to stay in touch with our Member Services team with any questions or concerns by emailing support@urbansitter.com - and we'll be happy to help. We wish you the best of luck in finding your perfect job (or jobs)!
I paid for a yearly membership on there…
I paid for a yearly membership on there by accident and canceled it right after I applied. I’ve been trying to get a refund for weeks and they keep giving me the runaround! They claim that they cannot give refunds for a membership. Scammers!!! I would never recommend them especially after this. Wasted money that I will never get to use. There is no way to talk to someone on the phone either which makes it nearly impossible. They just keep emailing me to say there is nothing they can do. Super frustrating!!!
21 juin 2022
Avis spontané
Réponse de Urbansitter
Hi Rachel, thanks so much for reaching out with your review. We're sorry to hear about this unwanted charge on your account and any inconvenience this may have caused, but we sincerely appreciate your feedback regarding our membership structure. As you're getting started, your account will have limited access to caregiver. With a membership plan, families have unlimited access to UrbanSitter booking and messaging tools. Please note, membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy. For any further assistance you may need, please email Member Services again at support@urbansitter.com. Regardless, we are grateful for your feedback and we will be sure to share yours with our entire team. Thank you again!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.