This kit provides loads of fun, experimenting with various smoke flavors. I had the occasion to contact their customer service about something, and I must say their response was first class. It's so... Voir plus
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Smart, recycling packaging, easy to use ingredients and solid recipes. One omission is that the recipes don't state the amount of alcohol with which to start. I guess they were designed for a 750 ml r... Voir plus
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I must say, I am THOROUGHLY impressed with Craftly’s customer service. I ordered the Do Your Tequila kit for a friends birthday and my package was stolen before I could get to it. I emailed customer s... Voir plus
L'entreprise a répondu
Update: Craftly reached out to me to have my order refunded and offered to send me a free kit as an apology. I've ordered from them 2 other times with no issues, and due to their prompt response, I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de loisirs
- Traiteur
- Magasin de décorations de Noël
- Boutique de loisirs créatifs
- Magasin de souvenirs
- Boutique de cadeaux
Écrit par l'entreprise
Craftly is a family company founded by two brothers. What began with making gin sets in their spare time has now grown to a full range of great DIY sets to explore your senses such as Whiskey, Gin, Tequila, Rum, Hot Sauce, and many more. All Craftly's kits contain a variety of hand selected, high quality ingredients which enable you to get creative and try out different flavours. The kits make the perfect gift, for any type of occasion. Get crafty with our kits at home yourself, or share the love with a friend or a family member by gifting one!
Coordonnées de contact
30 N Gould St Ste R, 82801, Sheridan, Etats-Unis
- cheers@doyourgin.com
- us.craftly.com
4,5
Excellent
37 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Craftly
Hi Jan,
Thank you for your kind words! We truly appreciate your support and are thrilled to hear that you were happy with the fast shipping and the quality of the product. Your feedback means a lot to us, and we look forward to serving you again in the future!
Cheers,
Your Craftly Team
Good morning everyone have a great day
Good morning everyone have a great day
8 janvier 2026
Avis spontané
Uniquely Created Whiskey
Quick shipment. Kits are beautiful! Lots of fun choices. Can't wait to try our uniquely created whiskeys.
13 octobre 2025
Réponse : Craftly
Hi Bryan & Lisa,
Thanks for your kind words! We’re happy to know you feel it’s good value — that’s what we strive for. Enjoy your unique creations!
Cheers,
Your Craftly Team
Awesome!
Beautifully packed, sturdy glass storage containers, wonderful mixes, and excellent super fast customer service and replacement when one of my bottles arrived broken.
8 septembre 2025
Réponse : Craftly
Hi Melissa,
Thank you! We’re delighted to hear you’re so happy with your experience and we look forward to serving you again soon.
Cheers,
Your Craftly Team
Great idea and quality packaging
Great idea and quality packaging! Enjoying the chocolate bars
27 août 2025
Réponse : Craftly
Hi Faith,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the chocolate bars and wish you lots more sweet moments with them. We truly appreciate your feedback and look forward to delighting you again soon!
Cheers,
Your Craftly Team
You canceled my order a week after I…
You canceled my order a week after I placed it. Since it was a gift, that was frustrating and inconvenient
31 août 2025
Réponse : Craftly
Hi Lauren,
Thank you for sharing your experience, we would like to apologize once again for this inconvenience. While we’ve already processed your refund, we understand your decision and respect it.
Please be assured that we are taking your feedback seriously. We are continuously working to improve our products and services, and your experience provides valuable insights that will help us grow.
We genuinely hope that, despite this setback, you might consider giving us another opportunity to serve you better in the future. We are dedicated to earning back your trust and demonstrating the quality and service we strive to deliver.
Cheers,
Your Craftly Team
Easy to order
Easy to order, tracking to my door, excellent packing and exactly what I ordered. What’s not to like.
29 juillet 2025
Réponse : Craftly
Thanks for your awesome review! We're thrilled to hear everything was smooth from ordering to delivery. We appreciate your feedback and look forward to serving you again soon!
Perfect Gin Botanicals
I have been working on creating the "perfect" gin recently and these botanicals were better quality than I was expecting! They arrived quickly and have been working great in my benchtops!!
30 juin 2025
Réponse : Craftly
Thank you for your fantastic feedback! We're so happy to hear that the botanicals exceeded your expectations and are working well with your benchtop setup. Looking forward to serving you again soon!
Good Service
Product was as described. Packaging was good. Delivery was prompt and on time
30 juin 2025
Réponse : Craftly
Thank you so much for your positive feedback! We’re thrilled to hear that the product met your expectations and that the packaging and delivery were on point. Hope to serve you again soon!
fast and great support
10 juin 2025
Avis spontané
Réponse : Craftly
Thank you for your kind feedback! We put a lot of effort into providing the best support possible, and your satisfaction is our top priority. We’re pleased to know we met your expectations!
The product is first class
The product is first class, and the support I needed was quickly given.
14 mai 2025
Avis spontané
Réponse : Craftly
We are happy that you liked our product. We put a lot of effort into quality. Thank you so much for your Feedback. This means a lot for us.
I loved the idea of the package
I loved the idea of the package. It is a little bit smaller than I had thought it would be ,but the placement of everything is clearly thought through and I know my partner will love this gift.
3 février 2025
Réponse : Craftly
Hello Tim, Thank you so much for your kind words! We're thrilled to hear that you love the concept of our package. We put a lot of thought into the design to ensure everything is carefully arranged for the best experience. We hope your partner enjoys the gift just as much as you enjoyed choosing it! If you ever have any questions or need anything, feel free to reach out. Thank you so much for your kind words! We're thrilled to hear that you love the concept of our package. We put a lot of thought into the design to ensure everything is carefully arranged for the best experience. We hope your partner enjoys the gift just as much as you enjoyed choosing it! If you ever have any questions or need anything, feel free to reach out. Best, Your Craftly Customer Support Team
This kit provides loads of fun
This kit provides loads of fun, experimenting with various smoke flavors. I had the occasion to contact their customer service about something, and I must say their response was first class. It's so rare these days for "customer service" to actually provide real service, but Irina at Craftly did just that. I always appreciate a company that makes it clear that they value their customers and go above and beyond because it's the right thing to do.
8 janvier 2025
Avis spontané
Réponse : Craftly
Hi Dennis,
Thank you so much for your kind words! I’m thrilled to hear that you’re enjoying the kit and experimenting with the smoke flavors.
Your feedback about our customer service means a lot to me. At Craftly, we always strive to provide the best experience for our customers, and I’m so glad I could help.
If you ever need assistance again, please don’t hesitate to reach out.
Best regards,
Irina
Craftly Customer Support
Awesome customer service!!
Awesome customer service!!!
I was given the gift to create my whiskey batches from my wife and then misplaced the guide with the instructions. I emailed customer service and received a reply right away that they were out of the office but would contact me the next day..... They did! I just received their email with a PDF of the guidelines.
Now.... Let's create some whiskey batches!!
Great customer support service !!
Thank you!!
Greg Bangert
24 décembre 2024
Avis spontané
Réponse : Craftly
Hi Greg!
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that you’re happy with our customer service and that we could assist you in continuing your whiskey-making journey.
Have fun creating your whiskey batches, and if you need anything else along the way, don’t hesitate to reach out. Cheers! 🥃
Best regards,
Your Craftly Team
Creative and Unique Packaging
Received our products on time and our gift recipients report complete success with their "crafting." Thank you for your guidance and support with selections.
9 décembre 2024
Avis spontané
Réponse : Craftly
Hi Louanna!
Thank you for your kind feedback! We’re so pleased to hear that your products arrived on time and that your gift recipients had such a great experience with our kit.
It was a pleasure assisting you with your selections, and we’re glad everything turned out so well. Should you need anything else, don’t hesitate to get in touch.
Best regards,
Your Craftly Team
Quick delivery
Quick delivery, high quality ingredients and easy instructions. Fun and tasty kit!!
25 octobre 2024
Réponse : Craftly
Hi Michelle, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the quick delivery, high-quality ingredients, and easy-to-follow instructions. It’s wonderful to know you had fun with the kit and found it tasty too! If you ever have any questions or want to try another kit, we’d be happy to help! Cheers, Craftly Team
Super nice
Super nice, fast delivery and i love quality of video. I received my order within hrs of placing it. L highly recommend them.
2 octobre 2024
Avis spontané
Réponse : Craftly
Hi Sonia,
Thank you so much for your amazing review! We're thrilled to hear that you loved the quality and speed of delivery. Your recommendation means a lot to us! We truly appreciate your support and look forward to serving you again! Cheers, Craftly Team
AMAZING customer service
I must say, I am THOROUGHLY impressed with Craftly’s customer service. I ordered the Do Your Tequila kit for a friends birthday and my package was stolen before I could get to it. I emailed customer service and they responded promptly with a solution. Irina was amazing, helpful, and understanding with my missing order and had a new one shipped out immediately. I am so excited to gift my friend this kit and I would 100% recommend this company to anyone else looking for a gift. You can rest assured Craftly will do everything in their power to ensure you love your order. It’s really hard to find a company who cares about how you spend your hard-earned money these days AND values customer satisfaction over all. THANK YOU CRAFTLY!
30 septembre 2024
Avis spontané
Réponse : Craftly
Hi there!
Thank you so much for your wonderful review! I’m so happy to hear that you had a positive experience, and I’m glad I could help resolve the issue with your order quickly. It's always our goal to make sure every customer feels valued, and I’m thrilled to know you’re excited to gift the Do Your Tequila kit—I’m sure your friend will love it!
Your kind words mean a lot, and if there's anything else I can assist you with, please don’t hesitate to reach out. Thanks for choosing Craftly and for your support!
Cheers,
Irina from Craftly
Réponse : Craftly
Hi Derek,
Thank you for your fantastic review! We're delighted to hear that you had a great experience and are satisfied with our customer service. We truly appreciate your support and look forward to serving you again!
Cheers,
Craftly Team
Love this!!!
I needed something specific and they were able to accommodate my needs 🙌🏼. So amazing to work with!
24 juillet 2024
Réponse : Craftly
Hi Sarah,
Thank you for your fantastic review! We're delighted to hear that we could accommodate your needs and that you enjoyed working with us. We appreciate your support and look forward to serving you again! Cheers, Team Craftly
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