U.S. Gold Bureau Avis 

My original rep was good...responsive, seemed to care. He left the company. The current rep is all about sales. If I am not in a position to purchase more, he isn't really interested in me. I asked for information 4 months ago, and it was never provided. He called back again maybe a month ago, acted surprised I never got the info, said they dropped the ball and he would see that it got corrected. Still no info. This has now been going on for 4 months. I have given up on this company. I am in a bit deep with them, and I regret those decisions. This began late December. I dated this 12-29 but honestly, the date may have been slightly earlier.

Nathan was great and fun to talk to.
Didn't push me aggressively and delivered what I wanted.

Good experience….premiums are too high.

David

Great dealing with U S Gold Bureau. Pleasant and helpful people.

I have ordered investment grade metals from U.S. Gold Bureau on numerous occasions. All of my orders were packaged and received in excellent condition, and I received what I ordered. Some orders were received a little longer than expected, but I was kept inform.

Both Peter McCarthy and Roger are very very helpful. I have some friends that I usually recommend them if you will contact US Gold just to keep in touch with them both of them are very helpful and they do their best to help you to grow your portfolio. I blindly trusted both of them and whatever they ask me I do because of the trust I have with these two persons
Thanks Peter
Thanks Roger

I liked the large coin, I was very happy with the service and I looking forward to doing business in the future.thank you.
BillW.

you help me collect gold coins that i never would of thought would make my portfolio ever bigger and greater then it was before...thank you

fast and efficient
No bull

They give you so much knowledge on metal pieces, which is good wish I could afford some of those precious metals the young gentleman I deal with he’s very knowledgeable. Thank you.

Service is good and product is as advertised. That’s the good…

Now, the bad, to me anyway:
Tried using their highly touted “buy-back” policy recently with gold I purchased and wanted to sell back to them due to a run up in price.
By the time they got back to me, gold had dropped about $700/oz, so I didn’t feel like selling anymore. Not much of a buy back policy. Actually a joke.
I use their sister company TXBD to hold some of my investment coins and bullion and if I had the gold here at home, I could have gotten my price from a local dealer. Buyer beware concerning their buy back policy. It took them 10 days to 2 weeks to get back to me after my initial buy back request. Makes me think they didn’t want to buy it back at the higher price, so they delayed until gold came down quite a bit. Not a good way to treat someone who’s done a lot of business with you.
I also find their pricing to be much higher than competing companies, so while I do use USGB for certain investment grade coins once in a while, for the above reasons, I have moved ALL of my bullion (all metals)buys to other suppliers and almost 95% of my investment grade coins business elsewhere as well. They charge too much for the same coin products available much cheaper elsewhere. Same coins, same PF70 grade, PCGS/NGC certified, and signed, yet consistently 20+% more $$ from USGB. Why?
Just one man’s opinion, YMMV.

The agent Antonio is very trust worthy and knows how to help and guide me

I was told I could pay in 2 payments then when the first payment was due it was not taken I then called and found that deal was not allowed but the coin was still available at full price. This is the second time this type of “deal”has happened in the past year. After this I will expect a deal made is a deal done.

After the first purchase, the second one was a breeze!

Nathan took my call and he was EXACTLY who I needed to talk to for a Self- Directed IRA purchase.
I had questions about buying the 250 year gold series coins, and he explained that was not allowable for Retirement accounts.
So he made some suggestions and we made a deal during the call! Nathan completed the paperwork requirements in a few minutes and I Docu-Signed the paperwork, and we were DONE.
Easey-Peasey.

Smooth process and pleasant communication.

I feel product ordered could ship sooner after purchase. Other than that, I am very pleased dealing with USGB.

great service and Dustin watches out for things that I need to fill out runs on my gold.

Peter is a great person to work with. He is very knowledgeable with his products in side and out,and the market he works in. Peter knows and understands his clients individual situations. I couldn't think of a better person that i would want to work with.

Adam is always helpful and friendly. My metals come in a timely manner.