Vacationstogo Avis 

I bought a cruise with Vacations to go. My consultant was Piper Sereni. While I was experiencing difficulty in obtaining my visa where I had to travel to another country, all Piper could do was to threaten me: staring the full paymebt will be lost. It is something beyond my control and I even took out insurance against incidentals but she cannot stop threatening me. This is our 24th cruise and we cruised with the same cruise lines on 5 occasions previously. This is poor service from NCL as well as Vacations to go. Need I say more. I will not be using either of them going forward. Full payment was lost because only emergency medical treatment and death is covered with the cancellation policy purchased. Air line gave a future dated air ticket to be used in the next 3 years without any insurance policy for the same reason.

All about the Sale before the Service. I took the insurance Vacations to Go was selling because it had to be better than the cruise line’s captive insurance, and I knew I needed insurance, because it was going to be my first cruise since Covid. I was fully vaccinated and "bivalented" and senior flu vaxxed, and I'd been exposed a few times and never got it. There were few masks and close quarters on my first cruise in years, and, by the fifth day of my 15-day cruise, I had the version of Covid that makes you utterly weak, constantly exhausted, and struggling for oxygen while feeling you are breathing. I was confined to an interior cabin, started on Paxlovid, and told the soonest I could leave my cabin would be six days later. I contacted my travel agent because I could not decipher the insurance policy they sold me, and I was very very sick. I asked them to get me off the ship so I could recover at home, or, at least, not serve more solitary confinement than a prisoner at San Quentin! The travel agent ignored me for a day and then gave me links to the insurance and thereafter ghosted me. That's my last time with Vacations to Go!

They never rescued me. They never intervened with Generali to provide service. They got their commission, and all they did from then on was write emails telling me they were “escalating.” They even had the nerve to send me an email denying that I’d ever contacted them, though they somehow withdrew that email. I may have gotten a discount of $75 cheaper than buying the cruise directly from the cruise line, but the only place I could use the $75 on-board credit was to pay for the $800 Paxlovid or the antibiotics and medical care costing another $450. Instead, they did nothing to get me off that boat. They left me abandoned, locked in a tiny cabin for six days while they didn't answer emails and, when called, they just told me they were escalating and we hadn't even opened a claim. After I got home, they worked with their insurance agency, Generali, to set up a series of barriers, so I had to assign the case to a paralegal in my office to jump the hoops. First, Generali insisted I prove I made a claim against my health insurance. Next, prove I made a claim to the travel agency. Then, fill out an outdated form of Generali’s asking, at one point, for how Paxlovid is compounded. I'm back almost a month now with nothing but lies and obfuscation and "we're escalating" as they click off the days until the claim is untimely under their tricky dick policy. The fun part for me is that I'm a lawyer, and I know I'm going to sue for the medical and the reimbursement and the cost of the flight they should have put me on. It'll cost me more than I will recover, but I intend to take their lawyer out for a martini afterwards. Maybe he'll pay with all the law firm will charge to defend. If you aren't a lawyer and want the insurance you thought you bought, don’t buy it from Vacations to Go, and, if you thought that you were buying through a travel agent to have an advocate if things go wrong far away from home, use a real travel agent. Stay away from these defrauders.

I have booked 7-8 cruises with vacations to go I have nothing negative about. i have used a umber of agents and what great service.I am now working on another cruise and needed to callwith some questions and even though i havent booked yet GREAT SEVICE

Mr Jeremy Caplan at Vacations to go proved to be a very friendly, helpful and proffesional gentleman.

He handled my requests perfect and I will for sure contact him again for my next cruise. Thank you Jeremy.

Don’t understand why some of the other reviewers have found Vacations to go falling below standards. I have used them twice and found them brilliant. This time Thomas Kaminski was so helpful, always replied promptly and has gone above and beyond to make the booking process as easy and trouble free as possible … 5 stars from me!

On12/7/2022 I contacted VTG in search for a cruise departing on 3/06/2023. At the time I specified the interest in a balcony cabin .
I then received a quote of $937.90 by an agent Caroline V...
Upon receiving the quote, I then requested a list of cabins that were available ?
After waiting almost two hours, I attempted to contact Ms. V... and only then did she provide with the one cabin that was available, she also sent me a quote for $1889.90. Same cruise line, date and cabin
An increase of $952.00 No explanation furnished

Incredible service. We had several requests and changes and Annie Duffy really went the extra mile to make sure that we found the right cruise and got the best deal. And she made every step very easy. Highest recommendation. Also this was my first experience booking with Vacations to Go. Very easy, integrated with the cruise line, and great prices.

Months ago, I asked my cruise counsellor, Ben Curran, to cancel my cruise. He told me, he would do so, but didnt do it yet. I am worried now I have to pay more than the MSC cancellation policy says due to the date I cancelled it, which was 90 days prior departure. The departure now is in a little more than one week. During that 90 days the cruise wasnt cancelled I wrote him emails again and again, but he didnt answer one of them, I have to say, i feel ignored a little. Its pretty annoying I cant reach him and no one seems to feel in charge for my case. Preety bad and expensive curstomer care.

I am giving vacationstogo.com 2 stars for the helpful information of their website. Otherwise there would be zero stars. 15 years ago their travel agents were excellent. This time around it was a truly dismal experience. The agent was not interested in my own needs and list. He kept pushing Broadway shows on a cruise line that I had no interest in. He pushed his interests but failed to listen to mine. When I remembered that a few years back that Porthole Magazine awarded cruises.com (with an "s") top cruise agent, I called and went with them - they are the stellar ones. I was SO glad I did not go with vacationstogo - so crummy, so dismal. They don't care.

We love Vacationstogo.com! We've booked several cruises with Ryan Holland, Master Cruise Counselor. US and Canada: 1-800-338-4962 ext. 7395

Ryan is very prompt in replying to our emails and calls and goes out of his way to make certain our cruise vacations run smoothly and are affordable. There's a total of four couples who travel together and Ryan takes good care of all of us. We have never had a problem.

Another thing I like about Vacationstogo.com is the best prices, discounts and promotions offered. Ryan is top notch in searching for the best deal and promotions.

I have booked interline travel on many occasions with vacations to go. Most recently I booked a 10 day cruise on Princess cruises. I asked to add the Princess Plus and they said they were unable to do this. The very next day I saw the same cruise on Perx and called and they could book the cruise cheaper and they were able to add the package we wanted. VTG has terrible customer service. I've contacted them, including supervisors several times with no resolution.

This site is fantastic, without a doubt, the best tool for a Solo Traveller. It is the only place where you can find thousands of Cruises listed in their actual price, no stupid Twin Share BS. It is marvellous what not seeing Single Taxes does when booking Cruises. You can make up your mind without constantly doubling the price and decide if a price is so cheap that it is worth it.

I didn't even get Nickle and Dimmed with extra costs the way the bloody "cheap flight" websites do. I can not understate how rare that is

I booked a Carnival Cruise through them and would do it again in a heartbeat.

Book a 40th year anniversary trip with VtoG. The representative initially contacted Norwegian Cruise Lines and all seemed to be as planned. About two weeks from travel departure the VtoG rep. was not responding to any of our request for service. No return phone calls or E mails, nothing. We had all the documents needed to proceed on the trip. We finally got in touch with Norwegian after (finally) hours and hours on the phone, They (Norwegian) stated the trip
was cancelled. Our bags were packed, only hours from leaving our home and heading off to the airport. So far out $14,000 U.S. and no one is talking.

We have a good relationship with Vacations to Go through several past cruises. The agents are helpful and the prices and on-board credits have been comparable to or better than booking directly with the cruise lines. However, we recently had cause to review the travel insurance that VTG sold us (Generali) for a trip this summer, and compare it with other coverage available. I was shocked, but unfortunately discovered this too late to cancel: Generali does NOT cover COVID-related costs such as trip cancellation, interruption, delays, etc. Yet, we easily found found other companies that DO cover COVID-related costs, have equal or better benefits in other categories, and offer policies that are about 30% cheaper. VTG is either not willing to do the work to find better coverage for their customers, or they are just picking a policy that generates the most money for them. I haven't decided whether to stop using them completely, or just stop getting travel insurance through them.

While getting a group of friends and family to travel with us to an all inclusive resort, we had a breakdown in communication with our agents. So I found some deals that could be offered to our group and presented it to the travel agents who told us we were all booked through different vendors. That explained why there was a communication issue. Had we known we would be booked by different vendors we would have booked elsewhere. On top of that, we have encountered rude and unprofessional agents, agents overcharging accounts, switching agents, untimely or no responses and unanswered questions and more. It has been a horrific experience that we refuse to ruin our trip and I hope we can all enjoy our trip. I just think it’s unfair that consumers have to pay their hard earned money for terrible service and the agents remain without repercussions. I will say that the manager was professional, but we stopped addressing concerns with him after nearly 5 months of disappointments. I just wish there was a way to receive a refund for all of us to receive the service and promotions we qualified for and deserved.

I missed my dream cruise because of their incompetence

I found my dream cruise to Iceland and Greenland, which I’ve been waiting for for years, even before Covid, it was on this companies website at a reasonable price.
I rang the company and I was put in touch with a guy called Tom Stansbury. Their offer sounded good, but my wife and I needed a couple of hours to discuss it with the family. Two hours later I rang his extension, left him a voicemail, sent him an email reply, left him a voicemail message later on in the day, no reply.
After the weekend we rang him, and again there was no reply and eventually he called us to say that the Cruise is sold out.
This cruise goes only once a year because of the short summer season in Iceland and Greenland, so I have missed it this year because of Tom’s incompetence. Why did he not reply to my email and voice messages !!!
I will never use this company again

We have booked several times with them, helpful staff, good prices, everything went smoothly.

Had to cancel a trip to Maui due to Hawaii COVID restrictions in May 2021. We purchased the travel voucher insurance. We were told we could book any trip in the future but needed to do so within 12 months of original departure date. When we went to rebook through Vacations to Go we were told we could not book the trip because it wasn’t a FunJet trip. The Vacations to Go site does not identify which packages are FunJet. Bottom Line is DO NOT USE VACATIONS TO GO. Another piece of advise. Check your trip insurance options prior to purchasing anything from Vacations To Go. There insurance only covers reimbursement for the trip whether cash or voucher. Other policies will cover up to 75% cash back but also includes medical, dental, emergency evacuation etc at a fraction of the cash back insurance Vacations to Go offered. Vacations to Go is in bed with FunJet and is probably worse than Vacations to Go. It seems they try to screw the consumer anyway they can.

They are spammers. I'd assume their offerings are very rubbish.

I have booked 2 cruises through VTG and overall they a good when you consider that they are up to £500pp cheaper than any cruise agency in the UK.

Things to note, if the price you get when calling up isn't what they show on the website, call back again and speak to someone else, I did this 3 times on my first cruise I booked with them.

Check your paperwork, I have had mistakes both times on the paperwork I received after booking my cabin but on both occasions was sorted once I informed them.