Amazingly comprehensive list of clays. Brilliant choice and free samples delivered quickly. I will be ordering in quantity as soon as I have tried them all out. I am impressed by how such a traditiona... Voir plus
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Very pleased with Valentine Clays. Helpful and very accommodating staff to a non ceramic specialist. Was able to sample small batches of clay before buying in bulk. Very speedy delivery, quicker than... Voir plus
L'entreprise a répondu
I've only had one problem with the product when two bags of clay had small pea-sized lumps in them. Collection from Valentine's has always been problem free and bulk delivery was timely and efficient... Voir plus
Brilliant comms and helpful Staff with regards product order and material specs. Couldn’t fault, more so when finally arriving to collect a couple of days later. Thank you
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In the heart of the Potteries, Valentine Clays is the world-leading manufacturer of clay supplying industry and the studio pottery community globally, with over 40 distributors located in places such as India, Dubai, Australia and of course Europe. Choose from over 100 clay products that have been specifically developed to suit a potters every need, whether a beginner or professional.
Coordonnées de contact
Valentine Way, ST4 2FJ, Stoke on Trent, Royaume-Uni
- 01782 271200
- sales@valentineclays.co.uk
- valentineclays.co.uk
4,8
Excellent
172 avis
Aucun historique récent de demande d’avis
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Excellent clay and service
Excellent, friendly service, quick order creation and fuss-free collection. The porcelain and stoneware clays I use are fantastic.
30 juin 2025
Avis spontané
Absolutely love the Valentine's clay
Absolutely love the Valentine's clay – the porcelain is top quality and the delivery was super fast! So happy with my order.
28 mai 2025
Great clay as always
Great clay as always ! Just had to e mail to enquire when I could pick up
28 mai 2025
Easy to collect order
30 avril 2025
We had to rearrange delivery as we…
We had to rearrange delivery as we weren’t in but this was easily arranged.
25 avril 2025
Brilliant comms and helpful Staff
Brilliant comms and helpful Staff with regards product order and material specs. Couldn’t fault, more so when finally arriving to collect a couple of days later. Thank you
26 février 2025
Réponse de Valentine Clays
Wonderful news! Thank you so much for taking the time to leave a review, we really appreciate it and will pass your kind words over to the office team.
Réponse de Valentine Clays
Fantastic! Thank you so much for taking the time to leave a review, we really appreciate it.
Great customer service
I was given great advice on which clay to purchase, the delivery was prompt and arrived safely packaged. All good, thank you!
27 janvier 2025
Réponse de Valentine Clays
Thank you for the review! This is lovely to hear! We will pass this over to the office team
Réponse de Valentine Clays
Thank you for the review! This is lovely to hear! We will pass this over to the office team
First time buying from Valentine Clays. Great experience. Very good communication. Delivery well planned and clay arrived in perfect condition. Will definitely buy from Valentine Clays again.
First time buying from Valentine
29 décembre 2024
Réponse de Valentine Clays
Thank you for the review! This is lovely to hear! We will pass this over to the office team!
Excellent customer service.
8 janvier 2025
Réponse de Valentine Clays
Thank you for the review! This is lovely to hear! We will pass this over to the office team
Réponse de Valentine Clays
Thank you for the review! This is lovely to hear!
Réponse de Valentine Clays
Thank you for the review! This is lovely to hear!
Réponse de Valentine Clays
Thank you for the review! This is lovely to hear!
Good service and package arrived quickly
28 septembre 2024
Réponse de Valentine Clays
Thankyou for your review! It is greatly appreciated!
Good service and quick delivery
26 septembre 2024
Réponse de Valentine Clays
Thankyou for your review! It is greatly appreciated!
Where’s the clay?
Hello, I ordered 60 bags of clay last Thursday. I was expecting the delivery to arrive on Tuesday or Wednesday. On Monday morning I was told the clay wouldn’t arrive anytime before Friday. That is 7 working days, on the invoice it says it would take 4 working days.
We run a community pottery and we are almost out of clay. You can understand that a pottery without clay it doesn’t work.
Anyway we love your clay, how it’s fairly priced and how helpful your technician is.
Regards
Rosa
26 septembre 2024
Réponse de Valentine Clays
Hi Rosa, thanks for your review, I've just looked into this and can see you ordered just before 3pm on Thursday 26th Sept, it was processed on our system the following day 27th and booked in for delivery on the 4th October via economy delivery, which is 5 working days (stated on invoices)
The first working day was the 27th (the day after ordering as the order was after 1pm) and we don't class the weekends as working days. With this particular order it looks like it was delivered on the 6th working day, one day after the estimate, which could be down to numerous factors. Being a palletised delivery, we have to call you to book in and this sometimes isn't a quick process getting hold of customers which is why the delivery turnarounds for anything over 75kg is always an estimate and not a guarantee. I can't say if this is the case for this time and why we didn't contact you on the Friday to book in, but if you can try and give a couple of extra days for anything over 75kg just in case we cant get hold of you at all.
Without this part in the process, we cant action a palletised delivery further unless we confirm with customers that you will be in to accept the pallets on the date of delivery. This is an unavoidable part of the process unfortunately when shipping weighted goods. To speed up orders, you can opt for premium shipping, but this does come at an increased cost unfortunately.
However, we agree a pottery without clay doesn't work and the reason why we ship as quickly as possible. Please accept our apologies we didn't deliver to you as expected but hope this clears up our processes for future deliveries.
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