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Lisez les avis des autres

Noté 1 sur 5 étoiles

Months later and still no response from my last review. Requested more details like the customer services were actually moving forward with sorting the issues. Then nothing. Previous revie... Voir plus

Noté 5 sur 5 étoiles

Recommended from another trades man. From ordering online to receiving 2 days later, the product is well made, strong and easy to put together. Pricing is great and allowing you to save hundreds... Voir plus

Noté 5 sur 5 étoiles

Great product and ordering/delivery was quick and easy. Simple to assemble and install. I used glue and a few more screws than were supplied after historic experience with squeaky shelving. These... Voir plus

Noté 5 sur 5 étoiles

Had a great experience with them, many phone calls from both side to make sure what I was getting was the best possible fit for my van. Fantastic service from start to finish

À propos de l'entreprise

  1. Magasin d'accessoires pour poids lourds

Écrit par l'entreprise

"We offer a range of quality accessories, aftermarket extras, custom styling upgrades for all the popular makes and models of vans on sale in the UK. Whether you are looking to improve the interior or spice up the exterior of your van. Vanimal also design and manufacture ply racking and shelving units. Our easy to assemble racking is designed to withstand the rigours of everyday use while still being lightweight; perfect for any van owner. Available as single units, pairs or in various multi-rack combinations."


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

101 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 20 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(101)

36 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great web site

Great web site, easy to find what you are looking for. delivery was fastened on time, the racks are great quality and look great in the van.

29 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Had a great experience with them

Had a great experience with them, many phone calls from both side to make sure what I was getting was the best possible fit for my van.
Fantastic service from start to finish

22 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Recommended from another trades man

Recommended from another trades man. From ordering online to receiving 2 days later, the product is well made, strong and easy to put together.

Pricing is great and allowing you to save hundreds of pounds from other companies. Highly recommended, will use again if i have another van to kit out.

16 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

Great product

Great product,
However, out of the three sections, one section was a bit#h to make rigid😎👍

11 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Great product and ordering/delivery was…

Great product and ordering/delivery was quick and easy.
Simple to assemble and install.
I used glue and a few more screws than were supplied after historic experience with squeaky shelving. These ones are silent so far.
Will add that the edges are very sharp and I cut myself several times so worth knocking the corners down with a bit of 180grit.

11 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Months later and still no response from…

Months later and still no response from my last review.

Requested more details like the customer services were actually moving forward with sorting the issues. Then nothing.

Previous review -
Lose your product promise to find out more information, 3-4 emails of trying to chasing up and nothing.

Should have read the reviews. Highly disappointed. Will be contacting my back to see if they can solve this due to Vanimals negligence.

14 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Transit Courier.

The van rack system I bought is very robust, and fitted in to the back of the van very easily.
It looks smart, and was easy to install.

9 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

Great product, but poor assembly instructions

I purchased some adjustable racking for the rear of my ID Buzz. Delivery was prompt and the condition of the product was excellent. The racking is good quality and looks great in the van, but I found the installation instructions really frustrating, hence the 4 stars. There wasn't a video on the website that covered my specific product, and the PDF assembly document was not helpful. I worked it out in the end, but it took longer than it should have done.

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Love the racking in my van

Love the racking in my van. Why didn’t I do this sooner! Everything is now so easy to get to and perfectly organized!

17 mai 2026
Avis spontané
Logo de Vanimal

Réponse de Vanimal

Thanks Daniel - glad the racking’s working well and helping keep everything organised. If you need anything else, just get in touch.

Noté 5 sur 5 étoiles

A first class product

A first class product , supplied and delivered as advertised.
Simple to put together and once fitted looks the part and does the job it was bought for perfectly.

15 mai 2026
Avis spontané
Logo de Vanimal

Réponse de Vanimal

Thanks for the 5‑star review, Martin. Glad to hear the unit assembled easily and is performing exactly as intended once fitted. Appreciate you taking the time to share your feedback.

Noté 5 sur 5 étoiles

Very happy with the racking

Very happy with the racking. Top quality and speedy delivery

27 mai 2026
Avis spontané
Logo de Vanimal

Réponse de Vanimal

Thank you Dan - great to hear you’re happy with the racking. Appreciate the feedback on the quality and the quick delivery. If you need anything else, just let us know.

Noté 1 sur 5 étoiles

AVOID THIS ARGUMENTATIVE AND EGOTISTICAL COMPANY!

Argumentative customer service and items received were not fit for purpose, poor manufacturing and did not fit the vehicle as described.

I have proven with photos and videos that the product they sent me is cheap, misaligned, poorly manufactured and honestly in my opinion was embarrassing to have this in my van.

Vanimal did offer 50% refund, but I declined this as this was just an insult and in any case it was going in the bin.

I’d be better off buying an IKEA PAX and using that as racking.

I’ve clearly got to his nerves, and I will continue to voice my opinion on the company until I get my money back.
This will be the most expensive £300 sale they have ever made.

3 mars 2026
Avis spontané
Logo de Vanimal

Réponse de Vanimal

Thanks for your review. We’ve reviewed this case in full. The product was received, assembled, installed and used, and we requested the standard photos and video needed to verify any fitment or manufacturing issue. The information provided did not allow us to confirm a fault, and we were unable to progress the support process without the required evidence.

As a goodwill gesture, we offered a 50% refund despite not being able to verify any manufacturing defect. This was declined.

We remain happy to review the case properly if the correct vehicle details and evidence are provided.

Noté 1 sur 5 étoiles

Avoid them.

I wouldn't bother to use this company again, customer service is shocking and appalling and the products they sell are not up to a good standard of quality.
I bought some black headboard racking for my vivaro bulkhead.
Every "easy fit" slot needed adjustment to build the racking properly, and they sent the a wrong piece for the top shelving part, meaning nothing lined up at all and I couldn't finish building it! Contacted vanimal about this and was basically blamed first that its my fault it wouldn't fit, and was asked to send a short video as to what the problem was, did what was asked and never heard anything back from them. Obviously washed their hands of the issue, i had to butcher the racking together to make it usable at least. Also the black on the hexaboard just chips off straight away. Poor quality. Poor service.

8 mai 2026
Avis spontané
Logo de Vanimal

Réponse de Vanimal

Thanks for your review. We requested your full details through Trustpilot to verify this case, but no information was provided within the 3‑day verification period. Without an order number or any supporting details, we’re unable to identify this experience or investigate it properly. If you can share your order information, we’ll be happy to review it.

Noté 5 sur 5 étoiles

Delivered quickly

Delivered quickly, well made, easy to put together and very solid and looks great too

23 mai 2026
Avis spontané
Logo de Vanimal

Réponse de Vanimal

Thanks for the 5‑star review. Really pleased the racking was delivered quickly, went together smoothly, and feels solid once fitted. Appreciate you taking the time to share your experience.

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