Placed an order on 26/03/2026, still not received on 07/04/2026 ! I’ve emailed twice and as yet zero response Poor show! Edit Took two weeks to get a generic email confirming refund but no d... Voir plus
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Lisez les avis des autres
I have been using Vapekit for a few years and their efficiency has always been excellent. I recently encountered a problem with their ordering system not working ( due to a website changeover ) and I... Voir plus
Have been using this company for years & they were really kind recently in replacing a product so I wanted to shout from the rooftops in praising them & giving them justice for the service they provid... Voir plus
Excellent range of products at good prices. Delivery is always prompt. After dozens of orders over the past couple of years, I had one small issue recently where they accidentally sent out a wrong ite... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
***************************************************************************** PLEASE NOTE, WE ARE NOT VAPEKITUK.CO.UK ***************************************************************************** They are a totally different company, nothing whatsoever to do with us. Please check your confirmation email to see who you purchased from. If you purchased from them please Google 'trustpilot vapekituk'. They have a separate Trustpilot page where you can leave a review. Please, please, please don't leave a review here as we have to waste hours trying to get them removed and it is exhausting dealing with Trustpilot's automated copy-paste responses. Thank you :-)
Coordonnées de contact
Unit 103, 92 Oldfields Road, SM1 2NU, Sutton, Royaume-Uni
- 0203 870 4346
- support@vapekit.co.uk
- vapekit.co.uk
4,5
Excellent
119 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Been buying from these guys for years
Been buying from these guys for years, never ever had a problem with any of my orders. Always delivered on time (depending on what postage you pay). Amazing company
19 avril 2026
Avis spontané
Order not received
Placed an order on 26/03/2026, still not received on 07/04/2026 ! I’ve emailed twice and as yet zero response
Poor show!
Edit
Took two weeks to get a generic email confirming refund but no direct communication to the emails I sent or to apologise for the inconvenience. I still have to wait potentially a further 10 days to be refunded into my bank
26 mars 2026
Avis spontané
Réponse : Vapekit
Hi S
Thanks for taking the time to leave a review and I'm very sorry for the problems you've experienced with this order. I’m also sorry you’ve not had responses to your recent emails.
We’ve recently completed the migration of our website to a new e-commerce platform and this has caused issues with our stock management, and has also resulted in some incoming messages being incorrectly marked as spam, hence we didn’t see them.
In this case, the stock levels of this product were wrong so we couldn’t send your order the day you placed it. Normally, if this happens, we would send the order the next day when our new stock comes in and upgrade the shipping. Unfortunately the manufacturer has been out of stock of this flavour ever since.
We should have kept you updated about this but unfortunately we've been struggling to keep up.
So, we have already refunded your order in full, and the amount should be back in your account within the next 2 days.
By way of apology, when the product does come back into stock, we will send your order free of charge. I can’t guarantee when this will be, as we are at the mercy of the manufacturer, but as soon as the flavour comes in, we’ll ship it to you.
I can only apologise that this combination of factors has resulted in your having to wait so long but can assure you, as soon as 88vape have stock available we’ll get it to you.
Best regards,
Marc
Customer Support
Vapekit.co.uk
out of stock
Order was dispatched,then told it’s cancelled as they don’t have it,why list something but don’t have it in stock
10 mars 2026
Avis spontané
If only all customer service was as good
I have been using Vapekit for a few years and their efficiency has always been excellent. I recently encountered a problem with their ordering system not working ( due to a website changeover ) and I rang up for help and immediately the situation was explained to me and I was promised a call back. The call back came within the hour and a very kind and friendly man further explained the problem and then put my order through over the phone. My order arrived the next day. There was a slight issue with billing, but this was resolved by Caroline and all is now well. All in all , very friendly, very helpful and very honest. Many other companies with far more resources could take a few tips from Vapekit.
3 mars 2026
Avis spontané
Excellent product, customer service & delivery!
I discovered this online website in November 2024 and have been ordering my vape juice from here every month since! Very happy with the product, customer service, and especially the delivery! Highly recommended!
18 janvier 2026
Avis spontané
Fast delivery Good price
12 janvier 2026
Avis spontané
Easy to order
Easy to order, great product, speed of delivery free in 48 hours to my door
19 novembre 2025
Avis spontané
Excellent customer service and delivery…
Excellent customer service and delivery 👏
3 novembre 2025
Avis spontané
Great products.
Great products.
Always posted out super fast.
Fab service thanks
16 octobre 2025
Avis spontané
Fast delivery
I order them and within 2 days post office delivers them. I prefer these e liquids to any other make and they are cheaper if You buy in bulk.
23 septembre 2025
Avis spontané
Always a reliable and efficient service…
Always a reliable and efficient service I wouldn’t go anywhere else
1 octobre 2025
Avis spontané
As always a good and speedy service
As always a good and speedy service
1 septembre 2025
Avis spontané
Easy purchase
Stuff came not so late..makes life easier and they cost less than stores so it was a comfortable purchase
29 août 2025
Avis spontané
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