Vapex Labs India  Avis 

Réponse de Vapex Labs India

14 oct. 2026

We take customer complaints and allegations of this nature very seriously. However, after thoroughly checking our records, we have been unable to find any order associated with your name or any order details that would allow us to investigate this matter.

Furthermore, the order shown in your review appears to be associated with VapeOrder.in, which is a separate website with no affiliation or connection to our business. We kindly request that you verify the website from which the purchase was made before attributing such allegations to us.

We have never knowingly shipped toothpaste or any unrelated product in place of a customer's actual order. While delivery-related issues, including damaged packaging, courier mishandling, or possible tampering during transit, can occasionally occur, we take such matters seriously and investigate them whenever a customer provides the necessary order details. Where a genuine issue is established, we work towards an appropriate resolution, including a refund or replacement where applicable.

We are always willing to assist genuine customers and address legitimate concerns. However, without an order ID or order confirmation, we have no way to verify or investigate this particular claim. Similarly, we cannot accept responsibility for purchases made through an unrelated business.

If you placed an order with us, please share your original order ID or order confirmation so that we can investigate the matter promptly. If your purchase was made through another website, we respectfully request that you direct your complaint to the relevant business.

We remain committed to addressing genuine customer concerns fairly and transparently.

Réponse de Vapex Labs India

14 oct. 2026

We are concerned to read this allegation and would like to clarify the situation. We take every customer complaint seriously, particularly those involving claims that an incorrect product was delivered. However, despite reviewing our available records, we have been unable to locate any order matching the information provided in your review.

Additionally, the order displayed in your review appears to relate to VapeOrder.in, not our website. We operate as a separate business and have no connection with that platform. Before making allegations against us, we would appreciate it if you could confirm that the order was actually placed through our website.

To clarify, we have never knowingly sent toothpaste in place of a product ordered by a customer. Although circumstances such as courier mishandling, damaged parcels, or potential tampering during delivery can sometimes lead to unexpected problems, we do not dismiss such complaints. When a customer provides a valid order reference, we review the available information and take appropriate steps to resolve verified issues, including refunds or replacements where warranted.

We believe in resolving genuine complaints through proper investigation rather than making assumptions. However, this process requires verifiable order details, and we cannot investigate or take responsibility for an order that does not appear in our records or may have been placed with another business.

If you believe this order was placed with us, please provide your original order number or order confirmation. We will review the matter and assist you accordingly. If the purchase was made through VapeOrder.in or another website, we kindly ask that you contact the appropriate seller and post your review against the correct business.

We are happy to cooperate in resolving any genuine issue, provided the relevant details allow us to establish that the transaction was with us.

Réponse de Vapex Labs India

13 oct. 2026

We have no record of this order or customer.

We take allegations like this very seriously, but despite checking our records, we have not received any order number or information from you that allows us to identify an order placed with us.

More importantly, the order shown in your review appears to be associated with VapeOrder.in, and not our website. We are a completely separate business and have no connection with that website. We would therefore request you to please verify where your order was actually placed before making such serious allegations against us.

We have never knowingly sent a customer toothpaste instead of their ordered product. Like any delivery business, there can occasionally be issues such as damaged packages, courier mishandling, or items being tampered with during transit. Whenever a genuine customer contacts us with their original order ID, we investigate the matter and work towards a resolution, including refunds or replacements where appropriate.

We are always available to listen to and resolve genuine customer complaints. However, we cannot investigate an order without an order number, and we cannot take responsibility for an order placed with another website.

If you genuinely ordered from us, please reply with your original order ID/order confirmation. We will be happy to investigate it immediately. If the order was placed elsewhere, we request that this review be directed to the appropriate business.

Réponse de Vapex Labs India

21 sept. 2026

Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience. We’ve been unable to locate your order based on the information provided in this review.

We have been in business for over 7 years, and our products are sourced through trusted importers. Because of this, we take any concern regarding authenticity very seriously and would genuinely like to investigate your specific order.

Please share your order number or the email/phone number used to place the order so our team can locate it and look into the matter personally. We care about resolving genuine concerns and would appreciate the opportunity to assist you.