I Had a great experience with Laia, Excellent customer service. I had an issue with a parcel that had gone walkabout, after speaking with Laia, she did all that we had agreed to, she did as prom... Voir plus
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Brilliant customer service. Very reasonable prices and fast delivery. Placed a few orders and have been faultless every time. I’m extremely surprised to see negative reviews on here, it seems to be mo... Voir plus
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I was sent a faulty e-liquid that had a burnt taste and didn’t taste anything like it was supposed to. As this was my first time buying from this company and I’d never received a faulty vape liq... Voir plus
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Brilliant selection of high quality vape juice, and fantastic deals like bundle mix at bargain prices. Also, small delivery fee if purchasing small. Many thanks for your service, 'I will be back again... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The UK's top-rated store for Premium Vape & CBD supplies! Welcome to a true wonderland of flavour where you’ll find all of your favourite indulgences. Here you’ll discover a delightful array of candy creations, juicy fruits, delicious desserts, and so much more, so step into our world and treat your taste buds to something truly unique! Masters of our craft, we’re real experts in all things vape-related, so whether you’re a vaping connoisseur or a complete beginner, you're in safe hands with us – so much so we were recently awarded the Platinum Trusted service award, and the Gold Trusted Service Award four years running for our exceptional customer service. We also stock the industry’s best vaping devices with Free Tracked delivery on all orders over £20, so whatever your needs, you’ll find everything you could wish for delivered straight to your door after just a few quick clicks. Welcome to Vapoholic.
Coordonnées de contact
25 Dolphin Street , M12 6BG, Manchester, Royaume-Uni
- 0161 660 9596
- hello@vapoholic.co.uk
- vapoholic.co.uk
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Poor communication.
I was sent a faulty e-liquid that had a burnt taste and didn’t taste anything like it was supposed to. As this was my first time buying from this company and I’d never received a faulty vape liquid before, I assumed it was just the flavour. I even mixed in some Vortex Strawberry Ice to try and improve the taste, but it made no difference.
Once I realised the liquid was faulty, I contacted customer service and clearly explained everything, including that I had mixed a small amount of another liquid with it. They still told me to return it so they could “test” it.
After I’d gone through the hassle of sending it back, they then told me they couldn’t test it because it had been mixed with another liquid and therefore couldn’t offer a refund or replacement. This could have been explained before asking me to return it. It ended up being a complete waste of time and the communication throughout was poor. I won’t be buying from them again.
Update: The company says I only mentioned mixing the liquid after the return label was sent. However, on 29 July at 3:15pm I emailed asking, “Does it matter that I mixed it with other flavours?” They replied at 5:10pm (10 minutes after their stated 5pm customer service closing time) but ignored that question. I didn’t set up the return until 6:00pm, after receiving their reply. I then chased the return on 1 August, and on 2 August they replied saying they hadn’t received it yet but also said they wouldn’t be able to test it because it had been mixed. My issue isn’t the policy—it’s the poor communication, which resulted in an unnecessary return.
3 août 2026
Avis spontané
Réponse de Vapoholic
We're sorry to hear that you feel this way, as this certainly wasn't the experience we wanted you to have.
When you first contacted us, you explained that the e-liquid had a burnt taste and no flavour. As with any fault report, we first asked a few questions about the device and pod you were using to rule out any compatibility or hardware issues. You advised that you had already tested a different e-liquid from another retailer in the same device and pod, and that it worked perfectly, so we agreed that it would be best to test the bottle as highlighted on our policy.
Based on this, we arranged a pre-paid Royal Mail return label so our quality team could inspect and test the e-liquid. We also advised that if a manufacturing fault was found, we would be happy to offer a replacement, exchange or refund.
After the return label had already been sent, you emailed to ask whether it mattered that the e-liquid had been mixed straight into the bottle with another brand of e-liquid. Unfortunately, this email was sent outside of our opening hours on Friday, so we didn't see it until we returned on Monday.
Once the product has been mixed with another e-liquid, it is no longer possible for our quality team to accurately test the original contents or determine whether there was a manufacturing fault, unfortunately.
We're sorry that this wasn't the outcome either of us had hoped for, but we hope this explains why we were unable to proceed once the product had been altered before testing.
Had a great experience
I Had a great experience with Laia, Excellent customer service.
I had an issue with a parcel that had gone walkabout, after speaking with Laia, she did all that we had agreed to, she did as promised, updated me after dealing with the courier, and then offering a swift solution.
5* customer service! Thankyou 🙏
30 juillet 2026
Avis spontané
Réponse de Vapoholic
Awesome review! We’re glad our team could assist you and that everything was resolved quickly. Thank you!
Brilliant customer service
Brilliant customer service. Very reasonable prices and fast delivery. Placed a few orders and have been faultless every time. I’m extremely surprised to see negative reviews on here, it seems to be more of a complaint against royal mails delivery times as apposed to Vapoholic themselves so take those with a pinch of salt. I’m a happy and returning customer so i can absolutely recommend them.
30 juin 2026
Avis spontané
Réponse de Vapoholic
Thank you so much for your kind review and continued support! We're delighted to hear you've had such a positive experience with us. We really appreciate your recommendation and look forward to serving you again soon!
Easy fix
The site order did not work for me, but i contacted support and in the same day after a few messages they sent me a payment link and sent my order manually. So I am glad they took their time to take care of my order before fixing the issue which I would have to wait for.
30 juin 2026
Avis spontané
Réponse de Vapoholic
Thank you for your kind review! We're glad we were able to get your order sorted quickly while we worked on resolving the issue. We really appreciate your patience and look forward to serving you again soon!
Great service until you receive a…
Great service until you receive a faulty item then you are ignored
26 juin 2026
Avis spontané
Réponse de Vapoholic
We're sorry to hear you feel this way, as this certainly isn't the experience we aim to provide.
Having checked our records, we can see that we replied to your emails on 16th June and again on 17th June. In both emails, we asked if you could send us photos of the issue so that we could report it and arrange either a replacement or a refund if appropriate. Unfortunately, we never received a response.
If you'd still like us to look into this, please feel free to email us again and we'll be more than happy to help. We can also provide copies of our previous emails if required.
Alternatively, you're welcome to call us on 0161 660 9596 during our working hours, and we'll be happy to assist you in resolving the issue.
I’ve ordered many times from vapoholic…
I’ve ordered many times from vapoholic and I can’t recommend them enough. Fantastic quality and great range of products and coils . Excellent price and delivery service is fantastic. I ordered on Wednesday and everything arrived on Friday to republic of Ireland. I’m absolutely delighted I found vapoholic and will continue to order from this company.
5 juin 2026
Avis spontané
Amazing service from Vapoholics
Amazing service from Vapoholics!
I’ve ordered from Vapoholics several times now and they impress me every single time. My order was processed quickly, shipped fast, and arrived perfectly packaged. The quality of the products is spot on, and their customer service team is genuinely helpful — friendly, quick to respond, and clearly committed to looking after their customers.
Absolutely five‑star service. Highly recommended.
29 mai 2026
Avis spontané
Réponse de Vapoholic
Thank you so much for your kind words and continued support.
We’re delighted to hear you’ve had consistently positive experiences with us, from fast processing and delivery to the quality of our products and customer service. Comments like this truly mean a lot to the team.
We really appreciate the recommendation and look forward to serving you again in the future.
Discount code
Found this website for vape juice had a good look at the 70/30 vape juices the price's seemed quite reasonable so i picked 4 different juices added them to the basket clicked on the basket to pay and got a discount message code tried four times to enter code and kept getting the same message back code was invalid so I emptied the basket and bought elsewhere and it was also a little cheaper so after reading all the dissatisfied customers and complaints on here i think i was quit lucky that I didn't put the order through..
23 mai 2026
Avis spontané
Réponse de Vapoholic
Hi Adrian,
We’re sorry to hear you experienced difficulty applying the discount code. The email containing the code also explains the terms and conditions of the offer, including which products or categories qualify, as some discounts are limited to specific ranges. If non-qualifying items are added to the basket, the code may appear as invalid.
We would have really appreciated the opportunity to help you directly, as our support team would have been more than happy to check the code and resolve the issue for you.
Please feel free to contact us via email hello@vapoholic.co.uk or give us a call 0161 660 9596 with the discount code you were trying to use and the items that were in your basket, and we’ll gladly look into it for you.
We also understand concerns when reading reviews online, however we’re proud to have helped a large number of satisfied customers and always aim to resolve any issues fairly and promptly whenever customers contact us directly.
Kind regards
Vapoholic support team
The product and service is top tier
The product and service is top tier. I ordered the cannablitz kit and a spare pod. Arrived in great time and the sour tangie is fantastic, had a slight issue with the other pod but Laia dealt with the situation perfectly. Within a couple hours of my first email followed but a picture of the time at fault; one was sent out without hesitation immediately. Found a gem of a company here. Been using the devils lettuce for sometime now and over the years the quality has dropped massively so needed an alternative. These are a game changer in terms of that old school taste. A brilliant company to deal with
11 mai 2026
Avis spontané
Réponse de Vapoholic
Thank you so much for your kind feedback — we really appreciate you taking the time to share this.
We’re glad to hear you’re enjoying the Cannablitz kit and Sour Tangie, and that the issue you experienced was resolved quickly for you. It’s great to know you’re happy with both the products and the service :)
Placed my order with a very
Placed my order with a very , very helpful young lady.
Products are great delivery as promised.
Will definitely order from this place again.
2 avril 2026
Avis spontané
Réponse de Vapoholic
Thank you so much for your kind words! We’re really glad to hear you had a great experience and that everything arrived as expected.
We’ll be sure to pass your lovely feedback on to the team — it means a lot.
We look forward to your next order!
Best regards
Brilliant selection of high quality…
Brilliant selection of high quality vape juice, and fantastic deals like bundle mix at bargain prices. Also, small delivery fee if purchasing small. Many thanks for your service, 'I will be back again '. Don't worry Arnold, I'm not after your job lol. Many thanks Vapoholic 😊
30 mars 2026
Avis spontané
Réponse de Vapoholic
Thank you so much for the amazing review — it really means a lot to us! We’re so glad you’re enjoying the range, the deals, and the service.
We really appreciate your support and look forward to having you back again soon! :)
Best customer service EVER
I had an issue with the package because the authorities returned it to the sender due to free gifts that I couldn’t support with an invoice.
The girl who replied to my emails was more than kind, helpful, and warm! I believe her name is Laia. After the package was returned, she removed the gifts and sent it to me again, keeping me informed about everything along the way. I can’t express how grateful I am!
Thank you from the bottom of my heart! 🙏✨
7 avril 2026
Avis spontané
Réponse de Vapoholic
Hi Ivana,
Thank you so much for your kind words!
It really means a lot! I’m so glad we were able to get everything sorted for you in the end.
I truly appreciate your patience throughout the process, and we are always here if you need anything at all in the future.
Thanks again for your support – it honestly doesn’t go unnoticed!
Happy with products and next day delivery!
I don't normally leave reviews here, but noticed a few 1 star reviews here that I seem unjustified and wanted to balance it out a bit.
I personally had a great first experience. I ordered the cbd calm pen with two cannablitz cartridges, and not only am I happy with how the product tastes and performs, it arrived next day just like they said it would. I'll happily order from these guys again
28 mars 2026
Avis spontané
Réponse de Vapoholic
Thanks for the kind words! We really appreciate your feedback, it’s customers like you that make what we do worthwhile!
great site
great choice of liquids, fast delivery and even got a few samples for free. nice touch. will be using again.
21 mars 2026
Avis spontané
Réponse de Vapoholic
Thanks for the great review! Feedback like this keeps our team motivated. Cheers!
*Buyer beware*Please don’t use this…
*Buyer beware*Please don’t use this company I ordered from this company waited over 7 days for it to arrive and still no products phoned them up but only get apologies but no refund and no products
5 mars 2026
Avis spontané
Réponse de Vapoholic
Hi Steve
We’re very sorry to hear about your experience and would like to clarify exactly what happened.
Your order was dispatched to Royal Mail on time on Monday as you placed the order after the cut off time on Saturday and Sunday Royal Mail does not collect at all, you can find that information on our website, which we explained to you over the phone and on live chat. At all points, we communicated that any delivery delays once the parcel is with Royal Mail are outside of our control. However , we offered our support to raise the issue with Royal Mail to track the parcel and see what had happened as we like to take delivery issues seriously. Your delivery time then, was Tuesday and is now Thursday so it was 2 days delayed.
When you called us, we explained that a refund would be issued once the parcel is returned to us, which is our standard policy. We have always been transparent about this procedure.
Later, you informed us that after contacting Royal Mail you discovered the delivery issue was caused by an incorrect postcode. Please note that the shipping label is automatically generated from the address provided by the customer, so we are unable to control errors in the address entered at checkout once parcel is not longer at our facility.
We will, of course, issue a refund once the parcel is returned to us, as per our standard policy.
We take all feedback seriously and strive to provide clear communication and prompt service to all our customers.
Kind regards
Vapoholic support team
I would highly recommend the products…
I would highly recommend the products which are extremely good value. The customer service is outstanding and items are dispatched almost instantly.
30 janvier 2026
Avis spontané
Satisfied with the resolution.
Still waiting for a refund despite tracking showing it was never delivered.
Also received faulty products, so cut my lossses and ordered elsewhere.
UPDATE
They finally sorted out my problems to my satisfaction, but the unnecessary stress it caused, made me place further orders elsewhere.
29 janvier 2026
Avis spontané
Réponse de Vapoholic
Hi Gary,
Thank you for taking the time to leave your review. We’re sorry to hear that you were unhappy with your experience and would like to clarify a few points for accuracy.
When the delivery was first queried, we explained that a courier claim needed to be opened, as delivery delays are outside of our control. The tracking has since updated to confirm the parcel was successfully delivered, including a proof-of-delivery photograph provided by the courier, that is why we did not issue a refund as claim was not successful as it actually got delivered on Friday 30th at 13:59 pm. We can also see that a further order placed the following day was dispatched as normal and delivered on time, which reflects our usual shipping process.
Regarding the faulty product, once this was reported we arranged a replacement immediately. As with any electronic product, faults can occasionally occur, and when they do, we always aim to resolve them as quickly as possible. This product had also been purchased previously and used without any reported issue, which is why I guess it was reordered.
We take customer feedback seriously and always aim to provide fair and timely resolutions. If you’d like to discuss anything further, our customer support team remains available and happy to help.
Thank you
Tried there cbd vape liquid for first…
9Tried there cbd vape liquid for first time.Blueberry flavour..i have been vaping blueberry ordinary liquid for years. This liquid..hardly any taste and more importantly it burns the back of my mouth and makes me cough.Worst vape liquid i have ever tried.is the cbd any good via vaping? Don't know as smoking this junk is not advised...request for into asked for for this review has been sent..ps try too leave a good or bad review on their site does not work
15 janvier 2026
Avis spontané
Réponse de Vapoholic
Hi,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations.
At the moment, we’re unable to locate an order under the details provided in the review. If you could please contact us directly, we’d be more than happy to look into this properly and offer a suitable solution. We are always here to help.
If possible, we’d also ask that you share the batch number printed on the bottle, should be where the barcode is. This allows our team to test the specific batch and ensure it meets our quality standards.
Regarding the throat irritation and coughing you mentioned, this can sometimes be influenced by factors such as the CBD strength used, the device or coil, and the wattage settings. Everyone reacts differently, and we’re happy to help you find a setup or strength that’s better suited to you.
Please feel free to reach out to our support team with your order details, batch number, and the device and strength you’re using, and we’ll do our best to resolve this for you.
Kind regards,
Customer Support Team
Please buy from this company the…
Please buy from this company the liquids are lovely been with them years love the liquid it helped me to stop smoking and u get 3 for 4 so that’s one free the small bottles are a nice smoke
15 janvier 2026
Avis spontané
Overall experience
First order was an easy no nonsense purchase. Second order had a slight issue, contacted support and had my problem sorted out in an acceptable time frame.
No hesitation in ordering again from this fine company.
29 décembre 2025
Avis spontané
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