Second item (side table) purchased from Vaunt. Super well made with 100% wood and aesthetically pleasing to look at. Heavy and solid with beautiful grain variation. I chose to order from Vaunt beca... Voir plus
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Lisez les avis des autres
great design bought the plates to go with the mugs I bought earlier delivery arrived on time and safely packed love all the designs this company produces I will be back in the future
Fabulous service from start to finish . The most helpful lady on the phone she. I enquired about the coffee table . Delivery was very quick and the table was beautiful ? Thank you
I ordered an expensive paper light shade from Vaunt Design. After I had installed it, I noticed the paper began to change colour. I was told by Vaunt that I had to send it back for an exchange but, if... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.
Coordonnées de contact
45 Evelyn Street, NG92EU, Beeston, Royaume-Uni
- 01158 501934
- info@vauntdesign.com
- vauntdesign.com
4,3
Excellent
361 avis
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I honestly wish I had never ordered…
I honestly wish I had never ordered from Vaunt Design. The bar stools I received were beyond unacceptable. They arrived with a strong, unmistakable smell of manure. Not a faint odour, not something you could , it was overwhelming and absolutely disgusting. It made the chairs unusable from the moment they were unpacked. It was so bad that it may have actually been toxic.
What made this even worse was the complete lack of customer service. I reached out multiple times to report the issue and ask for a resolution, whether that be a replacement, return, or refund. Every single attempt was ignored. No acknowledgment, no apology, no effort to make things right, just radio silence.
This is not just poor quality control, it’s a complete failure of basic customer care. When a company sends out products in that condition and then refuses to engage with the customer, it shows a total lack of respect and accountability.
Avoid Vaunt Design at all costs. There are plenty of other companies out there that actually care about their customers and the quality of what they sell. This experience was disgusting, frustrating, and a complete waste of money.
31 mars 2026
Avis spontané
Réponse de vauntdesign.com
Dear Bilal,
I want to sincerely apologise for the experience you have had with your recent order. Reading your review, I completely understand your frustration, and I want to personally address the issues you have raised.
First, I am incredibly sorry about the condition in which your bar stools arrived. The strong, overwhelming odour you described is completely unacceptable. We have looked into this, and this specific "manure" smell is caused by the packaging rather than the stools themselves. When recycled cardboard is produced, the breakdown of the materials can release specific organic compounds. If the aeration process to remove these compounds is missed, or if the cardboard absorbs any moisture during transit, it can releases a concentrated, foul-smelling odour. While we can assure you that this is a byproduct of the recycled paper and is not toxic, it is deeply unpleasant and absolutely not the experience we want for customers such as yourself. For that, I am truly sorry.
Secondly, I must address the severe communication breakdown you experienced. I have personally investigated this matter and can see on our system that our customer service team has issued a prompt response to each email you have sent us. We are genuinely unsure as to why these replies have repeatedly failed to reach your inbox but we can only apologise for the frustration and dissatisfaction that has been caused as a result.
I want to make it absolutely clear that we are in no way ignoring you or the valid issues you have raised. We never want a customer to feel disregarded, and I am deeply sorry for the immense frustration this apparent radio silence has caused you. We take full accountability for ensuring our customers are looked after.
Our priority is to provide you with a swift and satisfactory resolution to this problem. Because our emails have proven unreliable in reaching you, a member of our customer service team will be reaching out by phone shortly to speak with you directly and get this resolved for you immediately.
Sincerely,
Steven Smith - Managing Director
Very pleased with my purchase
I bought the small Okazu trinket bowl to actually use in the kitchen to hold a seasoning mix. It looks great on my kitchen surface and is easy to scoop up a pinch of seasoning for cooking. I’ve now just bought 4 more which I will use for gifts for friends and family. I will give them together with a large tub of Cornish Sea Salt & Peppery!
27 mars 2026
Avis spontané
Réponse de vauntdesign.com
Hi Ruth,
Thank you for leaving a wonderful review.
What a fantastic way to use the Okazu trinket bowl! We are thrilled to hear it looks so great on your kitchen surface.
Thank you for your incredible support in purchasing four more as gifts and we hope your friends and family love them just as much as you do.
Kind regards,
The Vaunt Team.
AWFUL, avoid at all costs
Sent the wrong colour stool and now totally ignoring my emails, calls and messages on Instagram?! Awful service and wondering if it is a scam company at this point 🙄
1 avril 2026
Avis spontané
Réponse de vauntdesign.com
Hi Gemma,
Please accept our sincere apologies for any dissatisfaction that may have been caused as a result of your recent experience. We want to take this opportunity to assure you that we are not actively ignoring your emails or calls, we can confirm that a request for a suitable collection date was sent on both the 31st March and the 8th April in direct response to your emails.
That said, if for some reason these have failed to come through then we again can only apologise, please let us know what will be most convenient for you and we will make the necessary arrangements for you and make sure to process your refund asap.
Kind regards,
The Vaunt Team.
Damaged item but refund received
Sent item too damaged to work and their customer service would not respond until I left a poor review publicly. They have since given a refund but were incredibly slow.
30 mars 2026
Avis spontané
Réponse de vauntdesign.com
Hi Sam,
We are truly sorry to learn that you have received no response when contacting us regarding a damaged order, this certainly isn't the level of service we pride ourselves on and for that we can only apologise.
Please could you contact us at info@vauntdesign.com with your order reference number and we will look into this for you and provide a swift resolution.
Kind regards,
The Vaunt Team.
Poor customer service
I really liked the look of Vaunt; the website, the design of products, fair price points, and where and how the products are made by partners in India and other places. So I ordered shelves. They arrived, and look great, but are without the instructions of how and where to position two vital struts. I emailed three separate times (no response whatsoever), and called four times. I've now given up, and won't be ordering from them again. There's no excuse for such poor service.
23 mars 2026
Avis spontané
Réponse de vauntdesign.com
Hi Clare,
Thank you for taking the time to share your feedback.
We sincerely apologise for the extremely poor service you have received. It is completely unacceptable that your emails and phone calls went unanswered, and we are sorry for the frustration caused by the missing shelf instructions.
Please be assured that this breakdown in communication will be fully investigated and addressed internally. This is absolutely not the level of service Vaunt Design aims to provide its customers. We are deeply sorry to have let you down on this occasion.
We ask that you contact us via email at info@vauntdesign.com and allow us one final opportunity to provide you with the information you require, we assure you that a copy of the assembly instructions will be provided.
Kind regards,
Vaunt Design.
High return costs
I have purchased VauntDesign Jord Stoneware Mug and Vaunt Design Aska Coffee Mugs set. Unfortunately, they were a bit of a letdown for me, given the glorious hand picked and unique style as advertised, the mugs were quite heavy and made from thick ceramic. The outer surface has a slightly rough texture, almost like fine sandpaper, and there are some visible marks. They don’t quite give me the impression of unique handmade pieces — they feel more like something produced in a standard ceramic workshop rather than the artisanal finish I was expecting. Returned.
Please be aware of returns policy - returns for 6 piece of mugs were quoted with £15 charge (as of Feb 2026).
26 février 2026
Avis spontané
Réponse de vauntdesign.com
Hi Burcu,
We’re very sorry to hear that your recent order didn't meet your expectation on this occasion. We aim for a high standard of craftsmanship, and it’s clear we missed the mark for you regarding the weight and finish of these stoneware pieces.
We also apologise for the cost incurred for your return. We try to keep our policies as fair as possible while ensuring the safe transit of our goods, but we're sorry this made your experience less than ideal. We hope to have the chance to provide a better experience in the future.
Kind regards,
The Vaunt Team.
Loved the cabinet
Loved the cabinet! Had a small issue with it which was dealt with efficiently and to our satisfaction. Will definitely shop there again.
27 janvier 2026
Avis spontané
Réponse de vauntdesign.com
Hi Susan,
Thank you so much for your review! We are thrilled to hear that you love your new cabinet. We’re so glad that our team was able to resolve that small issue quickly and to your satisfaction.
Kind regards,
Vaunt Design.
Great products
Great products, excellent quality and very fast delivery. Seamless shopping experience, thank you
10 février 2026
Avis spontané
Réponse de vauntdesign.com
Dear Erica,
Thank you for the great review!
We take great pride in the quality of our products and the speed of our delivery, so it’s wonderful to know we hit the mark for you. We appreciate your support and hope to see you again soon!
Kind regards,
Vaunt Design.
Delivered the wrong item then made me…
Delivered the wrong item then made me wait to receive the correct item (whilst they collected the wrong item),
so I couldn't gift item when needed. I raised concern and got no reply - poor service in my opinion.
4 février 2026
Avis spontané
Réponse de vauntdesign.com
Dear Martin,
Thank you for sharing your feedback, and please accept our sincerest apologies for the mix-up with your order. We are truly sorry that this delay meant you couldn't gift the item as planned.
Regarding the exchange, we apologise for any disappointment caused by the wait, it is our standard process to receive the incorrect item back before we can dispatch a replacement. Additionally, we are very sorry for the lack of response to your concerns. This was certainly not intentional.
We appreciate your patience and will ensure this is looked into.
Kind regards,
Vaunt Design.
Kitchen counter stools
Stoker stools purchased with cushions for kitchen island. Shipped quickly, well packaged, as described and first impressions are they’re good quality.
19 janvier 2026
Avis spontané
Réponse de vauntdesign.com
Hi Dave,
Thank you for the 5-star review!
We’re happy to hear the shipping was fast and the quality hit the mark. Thanks for choosing us for your kitchen upgrade.
Kind regards,
The Vaunt Team
Réponse de vauntdesign.com
Hi Maria,
Thank you for the 5-star review...
it means the world to our team to know that our customers are happy with both their purchase and our service.
Kind regards,
The Vaunt Team.
Great quality product
Great quality product, would def recommend . It would be great to add a pasta size bowl to this set as well.
17 janvier 2026
Avis spontané
Réponse de vauntdesign.com
Hi Gary,
We really appreciate the 5-star review, and we're glad to hear you're happy with the quality of your purchase.
Thank you again for choosing Vaunt Design.
Kind regards,
The Vaunt Team.
Superb product and service
After 2 previous attempts with other companies where we were let down,it was so refreshing to have our order dealt with so professionally,promptly and efficiently.
The product itself, a wooden stool ,was beautifully finished and produced. It looked exactly as featured online and we are completely delighted with it in our bathroom.
10 janvier 2026
Avis spontané
Réponse de vauntdesign.com
Hi Neil,
Thank you for the great review.
We’re so pleased that we could turn your shopping experience around. It’s great to hear that the stool arrived promptly and looks just as it did online. Thank you for the wonderful recommendation and for trusting us with your order.
Kind regards,
The Vaunt Team.
Lovely cuckoo clock
Item arrived promptly and well packaged.
Clear instruction on how to operate the clock. Item as described and now on the sitting room wall.
20 janvier 2026
Avis spontané
Réponse de vauntdesign.com
Hi Joanne,
It's great to hear your new clock has found its home on your sitting room wall!
Thank you for the support and for taking the time to leave such a kind review.
Kind regards,
The Vaunt Team.
The side board is so stylish and good…
The side board is so stylish and good quality, lighten up my kitchen-diner. The delivery was weary efficient. I am so pleased I found this piece!
12 janvier 2026
Avis spontané
Réponse de vauntdesign.com
Hi Zhanna,
Thank you so much for the kind words!
We’re delighted that our sideboard has brightened up your home and that you had such a smooth delivery experience.
Kind regards,
The Vaunt Team
Beautiful product - never seen anything like it before.
Beautiful, unusual product, which caught my eye the moment I saw it.
Really good price, very well made and the company is ethical, which counts for a lot.
15 décembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Anne,
Thank you for that incredible review and for the kind words about our products and our ethics.
We strive to create high-quality pieces that stand out from the crowd, and we're so happy you're pleased with your purchase.
Kind regards,
The Vaunt Team
Excellent products and service
Having bought a number of items from Vaunt both large, Larson table and bench and small , vase. I have been pleased with both the quality and delivery of the product. Communication is really good and professional, providing advise on colour. Natural or black.
Packaging robust to prevent damage.
All in all would highly recommend.
Thanks
1 décembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi,
Thank you for the fantastic review and we are so grateful for your continued support!
We are thrilled that you’re pleased with the quality of your new furniture and that our communication helped make your decision a bit easier.
Enjoy your beautiful new pieces
Kind regards,
The Vaunt Team
Excellent delivery service
Excellent delivery service , very satisfied with the item we ordered. Derrick
19 décembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Derrick,
Thank you so much for the 5-star review.
We are thrilled to hear that you’re satisfied with your order and that our delivery team hit the mark! It was a pleasure serving you, and we hope you enjoy your new item.
Kind regards,
The Vaunt Team.
Great product
Great product, careful delivery. Couldn’t be happier with the sideboard!
4 décembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Helen,
Thank you for the 5-star review!
We are delighted that you're happy with your new sideboard, and we’re happy to hear the delivery was careful and professional.
Enjoy your beautiful new furniture.
Kind regards,
The Vaunt Team
Really beautiful set of mugs
Really beautiful set of mugs, bought as a Christmas gift.
17 décembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Lynn,
We are so glad you’re happy with the set!
Thank you for choosing us for your holiday gifting. We hope the recipient loves them just as much as you do!
Kind regards,
The Vaunt Team.
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