Vayesuitcases Avis 

DO NOT USE THIS COMPANY. Suitcase was ordered on May 12th for a trip on May 23rd. The suitcases didn't arrive on time and arrived while I was away. I had been back and forth with Vaye on this and they said they would let me know how to retrun the product for a refund but after multiple follow up emails they have stopped responding and haven't given any information as to how to return the suitcase for a refund. I am out of pocket €359,95 for a suitcase that isn't needed. Their website now says 'opening soon'.

I received only a luggage tag and not the suitcase. They dont reply on my emails

Order 1016 from 14 may 2026

Do not use this company. I ordered 2 aluminium suitcases for my wife’s birthday worth 800 euro on 13th MAY. I received an order number and comfirmation number. No luggage has arrived as of 2nd June. I have received 2 luggage tags. No answer to my emails or phone calls.

Mooie koffer. Erg tevreden

This is a scam. They do not have any cases and are unable to refund.

ORDER #1009 - I Ordered in the begining of May and Not only did I not receive the bag, but they're telling me they don't have my payment, which is false because I have the transaction showing on my Revolut moves (on the 5th of May). I've been waiting for a response for two days and the silence is worrying.....However, I received a letter from VAYE SUITCASES with a small leather tag to put on my suitcase, which I still haven't received and which they say I haven't paid for. Surreal!!!!

Vaye heeft in plaats van mijn bestelde en reeds betaalde koffer een enveloppe bezorgd in de brievenbus met een kofferlabel verzonden. Zodoende staat de order dan in het verkoopsysteem (Shop) en bij PostNL als “bezorgd” en daarmee afgehandeld. Direct contact geprobeerd op te nemen via email en telefonisch, maar natuurlijk geen reactie. Koop hier absoluut geen koffer als je niet opgelicht wilt worden!

Achtung Betrug und Finger weg von dieser Firma! Habe bestellt und bezahlt, kriege weder die Ware noch eine Antwort auf meine Nachrichten und Mails!

Perfect travel case. Proud to travel with this. Very nice finish and rock solid appearance.

Ich habe meine Bestellung frühzeitig storniert, was mir auch bestätigt wurde. Man teilte mir daraufhin mit, dass mir der bereits bezahlte Betrag für den stornierten Koffer auf mein PayPal Konto zurücküberwiesen wird.
Trotz mehrerer Kontaktversuche und laufendem PayPal-Fall habe ich mein Geld nicht zurückerhalten. Auf Anfragen Antwortet der Verkäufer nicht mehr.

Bought an aluminum suitcase for my daughter for Christmas. Even though Vaye were a little too optimistic in terms of delivery time when ordered, due to the Black Friday/Christmas rush, Vaye customer service was very responsive and helpful. Among other things they called DHL on my behalf, and it arrived the day before Christmas. It has just had its first journey to Dubai and my daughter is over the moon with it....You can't avoid a few scratches, even some small dents, when you are checking in an aluminum suitcase, but most of them you can easily wash off. I think I will order the black version of it for myself next! 

UK BUYERS BEWARE. I bought a suitcase for £280 in July 2025 which never arrived. They sent another which was subject to a further £80 import fees. I didn’t want to pay even more and they said to wait till customs returned it and they’d refund me. They’ve now changed their minds and are refusing to refund me, stating their ‘14 day return policy’ despite telling me to wait till the suitcase is returned by customs. They still have my money. They’re not replying to my emails. I contacted them via Instagram and they blocked me. Very very shady business. I’ve reported them to Trading Standards.

Amazing suitcase!The design is really very beautiful. Very happy with it

Ich habe einen Xavi Aluminium Carry on in Deep grey gekauft. Der Koffer kam gestern sehr gut verpackt und absolut einwandfrei an. Die Farbe sieht super aus und die Verarbeitungsqualität ist sehr gut. Meine Frau hat einen Rimowa Cabin und im Vergleich dazu kann der VAYE Koffer mithalten. Die Optik außen ist fast identisch, beim VAYE werden mehr Nieten gesetzt. Die Unterteilung innen ist prinzipiell gleich gelöst. Die Schlösser und Dichtung des Rahmens ist nicht zu unterscheiden. Die Rollen sind etwas größer. Die Aufhängung der Rollen ist genietet, das sieht wertiger aus als beim Rimowa. Ich hatte vor dem Kauf zwei Fragen an VAYE gesendet, die sofort beantwortet wurden. Insgesamt bekommt man ein super Preis- / Leistungsverhältnis und eine tolle Optik.