I ordered a cotton blouse with embroidery . The photo of the blouse was beautiful. After waiting over 3 weeks, what they sent was a cheap rayon simple blouse that looked like something you would ma... Voir plus
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Took over a month to deliver.Dresses were NOTHING like their pics! They look like old fashion table cloths! No lace no crochet just plain ole heavy cotton. They suggested sizing up which I did but the... Voir plus
Everything is so very beautiful. It was difficult choosing one thing to establish myself with your company. I'll be back and thank you so very much
L'entreprise a répondu
I choose two dress and one shirt once I received notification for my order is completely wrong it showed 2 shirt and I dress was not my chose. Nor the size I need Dress size was a small and I need a... Voir plus
L'entreprise a répondu
2,3
Bas
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The check out process is so tricky
The check out process is so tricky. I had 2 items in my cart. I got automatically taken to a checkout for only 1 item. Not sure which Item I bought from my cart. I checked my receipt in my email, and I still couldn't identify the item I bought on my email receipt! Please be more transparent. I can't access my cart, and I dont have any record of what I paid for. Frustrating.
8 février 2026
Avis spontané
Réponse de Vchics
Dear Bets:
We sincerely apologize for the unpleasant experience and order confusion you encountered during checkout. We understand how frustrating it can be to not clearly see the items you ordered, and we deeply regret this lack of transparency.
Our team takes your feedback very seriously and will immediately review and improve our shopping cart and checkout systems to prevent this from happening again.
If you still need assistance confirming your order, finding items in your cart, or resolving any purchase issues, please feel free to send your order details to our after-sales support team at support@vchics.com. We will assist you as soon as possible and resolve your issue appropriately.
Thank you for your patience and honest feedback.
Sincerely,
Customer Service Department
Ordering/Customer Sevice/Style
It was easy for me to order, the follow up was impeccable. I love the unique styles especially in your hoodie, cant wait to receive my order!
6 février 2026
Avis spontané
Réponse de Vchics
Dear Patricia Gutierrez,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Your website was easy to navigate on &…
Your website was easy to navigate on & very professional. I really hope that the item I ordered is of excellent quality & fits right. If it arrives when you estimated it would & meets my expectations;I would definitely considers ordering other items in the future.
4 février 2026
Avis spontané
Réponse de Vchics
Dear Daniel G.,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Réponse de Vchics
Dear Josh Jamison,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Looking forward to the order everything…
Looking forward to the order everything looks great online
4 février 2026
Avis spontané
Réponse de Vchics
Dear Cyndi Saxinger,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
The company you doing your delivery is making the package not correctly
The company you have doing your delivery is not making the packages correctly they have the packages marked delivered when the package is not even out for delivery yet.
Yes I can give you the other number the other number is VC00149842
2 février 2026
Avis spontané
Réponse de Vchics
Dear Abigail Crowley,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
The sweater I ordered was NOT what I…
The sweater I ordered was NOT what I wanted nor expected. I've been trying to get a refund but no answer..I would nvr buy from them again..I WANT MY MINEY BACK
25 décembre 2025
Avis spontané
Réponse de Vchics
Dear rene blevins,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Absolutely Disgusting Experience
Absolutely Disgusting Experience
I am extremely disappointed with this company. The item I received looked nothing like what was advertised. The quality was shockingly poor – cheap material, badly made, and completely unwearable. It honestly felt like a knock-off you’d get from a market stall, not something sold by a so-called legitimate business.
To make matters worse, after contacting them multiple times to request a refund, I have been completely ignored or given excuses. This is unacceptable customer service and feels outright dishonest. If you are advertising products, they should match what the customer actually receives – and refunds should not be this difficult.
I feel misled and ripped off. Save your money and do not buy from this company. I will never order from them again and will be warning others to avoid them.
20 décembre 2025
Avis spontané
Réponse de Vchics
Dear Kishan Singh,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Cheaply made
Cheaply made. Design doesn't match on side. Jewelry that was ordered looked like it came out of a gum machine. I wrote a bad review. They responded asking what they could do to make me change my review. I told them I wanted a refund. They said I had to send pictures. I sent pics and I have not heard from them. So, if you're thinking of buying something from them, walk away quickly.
30 janvier 2026
Avis spontané
Réponse de Vchics
Dear Carol Hill,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
DO NOT BUY FROM THIS COMPANY!
Item was not as pictured and was not the correct size to the measurements provided. Reached out to the company via their return policy email 5x's and have yet to receive a reply. DO NOT BUY FROM THIS COMPANY!. Very poor customer service and falsely advertised products. Images show a woven product when the actual product is 2D printed with flaws!!! Want my money back!!
**Update**
Ordered a cardigan viking cloak for my husband on
1/7/2026 that was advertised as knitted and embroidered and when the item arrived it was cheaply 2D printed and not at all what was pictured. I have sent them over ten emails trying to return this item for false advertisement and they offered me discounts on another purchase of their falsely advertised items and then stated that if i do want a
refund that i would be responsible for all of the shipping fees back to CHINA!!! This company is taking advantage of consumers by advertising beautifully hand made knitted items. I want to receive an all fees paid return label with the full amount of my purchase refunded!!!
19 janvier 2026
Avis spontané
Réponse de Vchics
Dear Chantae Williams,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Be careful
Great and unique products.
They don't look anything like the pictures featured when you get them.
So watch out.
24 janvier 2026
Avis spontané
Réponse de Vchics
Dear Alan,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Fake Clothing, False advertising
Clothing advertised looks beautiful. But easy to see that Ai and photoshop is used. I saw the same items advertised on another website. Called diaknit. Same product images, descriptions and format of details. They both advertise as “knit sweater” but the prices are amazing if it’s truly knitted. Completely False advertising! They don’t sell knitted items!!! They send designs printed on sweatshirts!!! Sooo disappointing!
24 janvier 2026
Avis spontané
Réponse de Vchics
Dear April，
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I love the selection
I love the selection. I love the styles. I think you have a lot of good things.
25 janvier 2026
Avis spontané
Réponse de Vchics
Dear Kimberly Young,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
selections
22 janvier 2026
Avis spontané
Réponse de Vchics
Dear Lil John,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
This company is a scam
This company is a scam. They advertise beautiful clothing and deliver poor quality garments that are nothing like what they advertise. Customer service gives you nothing but a run around, repeatedly stating they need approval from another department. Approval never comes. Please do not waste your money as I did.
11 juillet 2025
Avis spontané
Réponse de Vchics
Dear Annette Stocker Guy,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Great Gift Ideas
Buying a birthday gift for my wife. She's half Norwegian so she loves the products on your website. Can wait to give her the presents!
19 janvier 2026
Avis spontané
Réponse de Vchics
Dear Pablo Cruise,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Réponse de Vchics
Dear stacy brown,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Vchics the great deciever…
Ordered two sweaters images show knitted items that look beautiful.The items that arrived are sweatshirt material printed with knit designs and are 2d not 3d. Very disappointed. Ordered a 5x and it fit like a large.
19 janvier 2026
Avis spontané
Réponse de Vchics
Dear Emmett,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
ordered to pull over hoodies
ordered to pull over hoodies . One advertised as embroidered it was not. It was printed on , which looked terrible. Looks nothing like what they show on the website. The other looked fitted and look like some sort of velveteen fabric it was not. Both were big baggy horrible looking garnets very cheap. Company is not cooperating with me trying to return them.
6 janvier 2026
Avis spontané
Réponse de Vchics
Dear Robin Bloom,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Update
Update: since I received the cheap thin prints in October I have tirelessly emailed there support team for a refund and all I have received is the worse customer service iv ever experienced. I’ve been offered vouchers that I have declined. I was told it would cost me $70 to send items back that I was more than happy to pay just to get them out of my house but never received the return address from them. I was told I was emailing the wrong department, the computers are down, there manager is off work, they need more than one manager to agree to refund me. I even sent a picture of there response I received on Trustpilot asking me to get in touch so they can resolve this problem and that there so sorry for the inconvenience but still I was past from pillar to post with nothing resolved and still no refund. The replies are generic replies, they’re out to con and scam everyone and they are getting away with robbing £1000s per month from their victims. I’m gonna take this one on the chin and a lesson learned. It’s sad to see so many other people out there that have fell victim to their false advertising and AI clothing range.
16 janvier 2026
Avis spontané
Réponse de Vchics
Dear D C,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
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