Veezu Avis 

Taxi never came, despite being told a white prius was on its way. Would not trust again.

Driver picked us up made it clear that he did not approve of gay people will definitely never use you again, I use thos service a lot with the people I support but no more I will find an alternative taxi firm. Crap service appalling attitude

Expensive and unreliable. I use taxis every day and lately I tried veezu. I cannot count the number of taxis that have apparently been in there way to me and cancelled while I'm standing waiting for them. Some get within 100 yards and then cancel, with no explanation or apology.

The taxi drivers are generally talkative and polite but as veezu customer service always likes to tell you "the taxi drivers are self employed, they don't work for us"

Isn't that a convenient way of not dealing with serious complaints?

It's just an app. A rubbish app with rubbish maps.

I'll be sticking with my local taxi firm from now on!

If I could give a zero star rating I would because no one showed up. When booking, payment is taken and thus one assumes therefore a car will arrive at the alloted and predetermined time. When the time approached I thought I would be able to check the location of the car that I assumed would be en-route to pick us up. To my horror I see a car is not yet even allocated. Never again. The booking system is flawed. Customers should be advised immediately if a car in not available when the advanced booking is made.

Absolutely awful company. DO NOT USE. Taxi booked a week in advance for a trip to catch train. Taxi didn't show up and a phone call 20 mins after the booked time to say they couldn't do booking. Train missed and this all bookings made in London missed. Lost over £300

Absolute rip off, went the longest way possible way home, tried to charge way over the odds for journey. Avoid this company at all costs, badge number was Bridgend County Council 130, tried to complain over phone, were not interested. Driver would not accept card payment, told us to get cash out then meter was way above what he said as he took longest route possible to my address. RIP off do not use.?

Awful services, taxi was an hour late. Leaving three women on the side of the road, after pre paying. Stick to Uber!

1 star for turning up. What a terrible.service this is driver couldn't speak English then rang the office and that wasn't any better. Will never use them again telling me farewell are now fixed prices never again hope they go bust

Booked a taxi over an hour in advance, 1 allocated then cancelled 2nd allocated then cancelled, 3rd offered 45 minutes after I needed it. Telephone service incompetent. What is the point of offering pre booking than doesn’t work?

Absolutely awful company, always late, cancel bookings when pre booked right before pickup.

DO NOT USE

Failed to turn up. When I called to ask why, the operator said the ride was not yet assigned. Only after I had called was the driver dispatched. Too late for me as I needed to be at an important appointment. Kind neighbours are more reliable.

Today, our experience with Veezu was completely unacceptable.

Travelling to the airport is stressful enough without having to worry about whether your pre-booked taxi will actually arrive on time.

I booked an estate car two weeks in advance. At 2:50 pm today, I received a text message confirming that the car was being dispatched for our 15.00pm booking. Shortly after 15.00pm, I received a call from a taxi driver informing me that he had only just been assigned the job and would not arrive for another 40 minutes.

I then contacted your head office and was told that your drivers are self-employed and bid for jobs on the day. This is simply not good enough. If drivers are only offered pre-booked jobs at the last minute and are free to accept or decline them, then your so-called “pre-booking” airport service where you add an option to book on the phone simply doesn’t exist and offers no real guarantee at all.

The job then had to be reassigned to another driver, and we were eventually picked up 1 hour and 20 minutes after our scheduled booking time. Pick up time now 16.22pm

To make matters worse, because of the delay we were caught in a complete standstill on the M25, turning what should have been a two-hour journey into a journey of more than five hours. Had we been collected at the agreed time, we would have avoided this traffic disruption entirely and it wouldn’t have held up the driver we were given. If we had been travelling to catch a flight that same evening, we would have missed that flight.

No customer should have to deal with this level of anxiety when travelling to the airport. When I spoke to your head office, I was repeatedly told that they were “trying their best.” There was apology, but no real acceptance of responsibility for what has happened nor an offer for a manager to follow up.

If no driver had accepted our booking, why were we not informed well in advance? What is the point of pre-booking a taxi if you only discover at the scheduled pickup time whether anyone is willing to take the job?

I also feel for the driver who eventually accepted the journey. He was professional and did his best in difficult circumstances, and he too deserves to be compensated for being put in this position.

This service was extremely disappointing and far below acceptable standards. As a result, I have cancelled my return journey with Veezu and will instead use my regular taxi company, A1 Cars Bedford, who have brilliant customer service and have never let us down.

I strongly suggest that Veezu reconsiders its business model if it allows customers to be treated this way. Advertising a pre-booked airport transfer service is misleading when, in reality, there is no guarantee that a driver will be available when promised.

Ordered a taxi for Norwich train station and another one for our return journey as went to London for the day.
Both taxis were on time. Drivers very polite and taxis very clean.
Good communication with the booking reasonable prices and opted to pay cash so we could also tip the drivers. Have used before due to good service

One star is way too much!
Rude drivers, who can’t find the correct address. One actually argued with me over my address and postcode!
The final straw was not turning up for a pre booked taxi… resulting in missing a train!
Not even an apology!
Avoid this company!
It’s such a shame…. They used to be so good!
Maybe employ better drivers!
And call centre staff who take the initial booking and complaints!

DO NOT USE THIS FIRM. pre booked a taxi for emergency dental appointment this afternoon. Never showed up. I phoned twice and was told both times it was 5 minutes away. Total lies.Missed important appointment.

1 is being generous. Waste of time, operators can’t be honest despite you booking a taxi a hour in advance ( my car was in garage, needed to get to work and kids to school) it took two hours after pre booking for anyone to even show up and operators just keep telling you we work through a ‘service’ despite me booking in an hour before wanting to travel. Worst company ever

Spoilt my post wedding plans. The stress they caused was horrible. Booked a taxi for 4pm to go to the after wedding venue. No one arrived by 4:10pm so I called them and they said "sorry we're late but these things happen but we'll be there in about 20 minutes". I called back at 4:30pm and they said, "Sorry we've got no one who can pick you up at the moment". So I gave up and called Delta and they arrived in about 5 minutes and thankfully we made it to the wedding do in time. I then got a text msge from Veeza at 6:25pm saying "you're taxi has arrived" 😂... Will never use them again.

The driver’s behaviour became noticeably cold and dismissive as soon as he saw me approach the vehicle. He immediately opened the window on the opposite side of the car and avoided eye contact throughout the journey. Despite me explaining that I had never been to the destination before, he dropped me on the wrong side of a main road, pointed me toward an entirely different building, and incorrectly stated that it was the dental practice. As a result, I became lost, missed my appointment, and lost money. The overall interaction felt careless, dehumanising, and lacking in basic regard for my wellbeing and safety.

Yep. Still utterly shit.

Dear Customer Service,

Booking Ref: 61139559A

I am writing to make a formal complaint regarding a booking I made with Veezu that was not fulfilled.
I booked a taxi for 26/04/2026 at 1:15pm from L5to Liverpool Cruise Port. Unfortunately, the driver did not arrive, and I received no communication or explanation regarding the failure to attend the booking.

This caused significant inconvenience and disruption to my plans, as I was left without transport and had to make alternative arrangements.
As the service I paid for was not provided, I am requesting a full refund for this booking. I would also appreciate an explanation as to why the booking was not honoured and what measures will be taken to prevent this happening again in future.

Please treat this matter seriously and respond as soon as possible regarding both my complaint and refund request.
Yours faithfully,

Susan Liao