Veezu Avis 

Absolute disgrace. On 31st March booked journey and return for an event on 28th June. Reconfirmed the booking on 22nd June and received an email confirming all the details. Taxi did not arrive and when I called they could not tell me when they could get to me. Completely ruined my event.

First time used Veezu, reserved taxi to get home from train station, they cancelled the ride 15mins before we arrived by train. Will not use them again. Unreliable, false advertising and no regard for people being left stranded on a Sunday.

Booked taxi 4 days in advance. Taxi never arrived called them and they said a car was on their way about 10 minutes. Taxi never arrived called again to cancel and booked with someone else.
Luckily we had a bit of time but if it was for an appointment we would have been stuck. Wouldn’t use again or recommend

Booked a week ago for a taxi to take us to dinner for our anniversary.
On the day, the taxi app was still saying that they were trying to find a car....10 minutes after the pickup time.
Cancelled the taxi and drove myself....how ruin the start of a celebration
This is not the first time...Veezu always send cars for those standing in the office in preference to pre booked

Charged me 3 times for 2 journeys. promised refund - never got it. Dangerous vehicles and drivers. Journey 1, car seats not secure. Journey 2 driver using 2 mobile phones while driving.

Always turn up!!! Even with special instructions if you have a dog and need dog friendly & drop you off quickly!! Thank you!! Way better than uber!! :)

I wish I could give zero stars. The driver was not helpful. Old lady with 4 bags including suitcase. Did not help. Told me had no idea where we were going. I had to get phone out for postcode and still he argued the store did not exist. Even when I was pointing at it. Worst cab ride ever and because of stress I didn’t zip my bad and phone fell out and got left phone
in car. They were not answering phone during the hours I was in Bristol. Had to go to Vodaphone to block that phone and get replacement SIM. Now I am not in Bristol and they are having difficulty in finding out how to get phone to me, absolute njghtmare.

absolutely hopeless I booked 2 days in advance and waited for 25 minutes and the taxi still did not turn up I had to cancel my hospital appointment because of

Booked a car to take me to Bridgend train station in good time to catch my train. Very straightforward booking process sadly let down by car disappearing one minute before it was due to arrive. Called and given some implausible rubbish about no-show and told I was a priority. Waited 10 mins and no car had been allocated so called again. Car was allocated and turned up. 10 minutes later Driver Keith was great and had a lovely well kept car. He did his best to get me to the station in time but I missed the train by a couple of minutes.

I have had a couple of similar experiences with Veezu so I am deleting the app and adding the local taxi companies who have much higher ratings to my contacts list.

Dreadful service, pre-booked taxi didn’t show up.

1. Phoned to find out how much told 42 each way
2. Went on the app to book was 55.30 each way the app charged me twice and booked no taxis despite charging me
3. Since no taxis got booked I called to tell them it charged me and to book them. they said yes
4. Had to spend about 20 mins on the phone explains the street names to the person very slowly because she didn't speak English well but she seemed to get it all booked
5. Turns out she booked the taxi for that night at 12pm instead of tomorrow at 12pm which would be before we even left to the event in the original taxi there so makes no sense
6. Get woken up in the middle of the night by the veezu driver calling me
7. In the morning call.to.change the taxi to 11.30pm but the incompetent fool on the phone either doesn't change it or changes it to a completely different night
7. Get the correct taxi there but they tell me in the taxi I have to pay again even when the app had already made me pay 55.3 twice
8. This man asks for over 59 pounds
9. Pay the man and think it's okay will deal with this tomorrow
10. Am waiting for the taxi to get back but it's not coming so I call veexu where they informed me it's booked for the next night
11. Tell them to send a taxi right now
12. They send a taxi over an hour away from London
13. This taxi also charges me another 46 pounds after being stranded for 1.5 hours by veezu.

To conclude: charged 4 times by veezu, app didn't work, phone operators booked the wrong thing 3 times, left stranded for over an hour literally in the middle of the night

Waist of space send them back to what ever country they come from the drivers are useless. Accept a job then cancel last min for a better one. Do not accept quicker pick up for £3 it’s a joke

Absolute shambles of a company say they are booked and coming but don’t turn up. Cancel when due, just generally a shocking company avoid using them give your money to someone else. Can’t imagine they will be around long with their customer service.

Taxi sent to wrong location. No one’s bothers to pick up phone. Was very suprised to find that when I was standing out in the rain I had been picked up and almost home. When someone finally answered I was told there’s a long que and if I’m not happy to fill out the form on the app. People get things wrong, it happens. Good companies try and sort it. Veezu see if they can really wind you up by not answering for ages then try and send you over the deep end with clueless service.

Don’t book! They drive so dangerously, there was absolutely no leg room, this was bad for my medical condition. They charge so much money for such short journeys. Outrages. My driver was on the phone to someone the whole time, there was no music to cover his voice. No apology. So unprofessional. And such rude behavior when I said “just here please” when we arrived at my destination

I dislike the new System of not paying for mile for mile thats how it works now you get a set price why who came up with this ideer needs sacking dont break what not broken people ask for set prices for airport runs Which is understandable but not your every day Journey. before I could get in a taxi and ask to go somewhere if I needed to go somewhere else in between as well. there was no problem now. there is just charge mile for mile then we as Customers are happy

If I could give 0 stars I would used to be good now terrible always late have cost me money for being late for work twice and then I get Fobbed off

Tried to book a taxi with my local Passenger Cars app and saw it had moved to Veezu. I booked a taxi 2 days in advance but when I checked the morning of travel saw there was still no available driver. When I rang up I was told ‘yeah it was cancelled as no one available’ but I’d received no notifications of this. Asked about being refunded and apparently there were ‘ no worries’ except that I now had the stress of trying to get to work!! Terrible service…do not book.

Bin you off for a 'better' job constantly and keep you waiting hours. The 1st of many taxis Veezu supposedly dispatched, was 1 min away the canceled then 2 mins later picked up the couple next to us - same car/reg. Had a number of cars 'dispatched' then cancel in succession. Literally can't provide a service or at least can't be honest enough about their availability for you to make an informed choice to find an alternative way to get home.

Don’t use Veezu if you want to get anywhere on time. Booked a car 4 days in advance only for nothing to turn up because they didn’t have a local driver! This lead to a panic dash for the railway station and could have affected onward journeys. Will be deleting the app.