Veezu Avis 

Unreliable. Unprofessional. Uninterested. No matter how far you 'book' in advance, all you are doing is putting in a request Veezu send to freelance drivers 20 minutes before you need the ride. If the drivers aren't interested there is NOTHING Veezu can do. Your plans will be ruined. Cares given by Veezu = less than Zero.

At best you are giving yourself a chance that someone may turn up at sonepoint

Dreadful company. If I could have left 0 stars I would have!
Prebooked and paid for an 8 seater vehicle to the airport and it never arrived! When I called for an explanation, they told me the vehicle was still at the airport with another fare!
Awful communication and customer service - I will never use this company again.
DO NOT USE VEEZU!

Dreadful. Booked a taxi to go to the station, leaving plenty of time before our train. Taxi was late. Phoned Veezu, who assured us he would be there in a few minutes. Their app indicated he was 4 minutes away. 15 minutes later, still no show. Phoned again, given the same lies.
The driver finally arrived over 40 minutes late - meaning we missed our train and our slot at the Frameless exhibition in London. The driver had been sent on another job, 5 minutes after our pick up time.
Veezu were not interested when I complained, taking no responsibility for the appalling lack of service. My advice - avoid like the plague…

prebooked my taxi and paid only to be randomly charged again 2 days later the same amount when asked why over the phone i was told to fill out a form all for me to never get a refund date, dont use the app use cash, they abuse your trust.

Terrible service often late then drivers try to rip you of charging more than the extortionate fare. £14.80 for 4 miles at 11pm so I called them fare was still an unbelievable £12.80 disgraceful monopoly hate them!

Today I booked, the taxi accepted and was 1 minute round the corner. Tell me why 10 minutes later this guy didn't show up....................called a different taxi company and although I had to pay a bit more, they were there in 5 minutes and I was home in 20 minutes

I've had taxis cancelled because I've had my cat in a carrier coming from the vets. I do put a note on there before they accept the fare
The guys that do show up are fine with the cat in carrier

I've had heavy cat litter in the taxi and been helped out, which is great

It's just not consistent enough

The times are saying one thing when you look on the app, come time to book it's suddenly completely different

Won't be using again

Took payment twice of me

I booked a taxi to the train station allowing 30min spare thinking I d get coffee etc. This was 3 days before in advance.The taxi did not turn up. When I rang she said there were no drivers. But then on the app it said driver en route 2 min, I thought I d make it! This was a fabrication the pick up time kept changing. I missed train and had to buy a new £70 ticket to London. If they can't make pick ups to stations they could at least let you know. It was with 3 days notice. Very poor.

Dreadful, driver 10 minutes late then insisted on wasting for more time putting post code in a journey 2.5 miles up the road. Repeatedly putting in wrong postcode. Arrived late for appointment and paid £9.00 for a charge quoted at £5.00 seems to be a common practice, customer service dreadful. Won’t be using again. Avoid

I use Veezu Newport, they turn up in reasonable time BUT some drivers charge different (higher) prices for the same journey. Same distance, same time of day - costs can change by £2 - 3 depending on the driver. They don't all take card and not all of them have a visible meter to check costs.

Very disappointed with Veezu. The company keeps introducing new policies, rules, and fare changes without properly consulting either drivers or customers. Drivers are the backbone of the business, yet their views seem to be completely ignored.

Recently, the commission/rent was increased from 13% to 20% without meaningful consultation. At a time when drivers are already facing rising fuel, insurance, and vehicle costs, this places even more financial pressure on them.

Communication from management is poor, and many of the people making these decisions appear to have little understanding of the realities of the taxi trade. Changes are implemented with little notice, creating confusion for both drivers and passengers.

Many drivers feel they are treated as numbers rather than valued partners. Without drivers, there is no taxi company, and management should start listening to the people who keep the business running every day.

I hope Veezu reviews its approach, consults drivers before making major decisions, and shows more respect for the workforce that supports its success.

Very unreliable, always late, overpriced, poor drivers

Warning: Pre-booking in advance using the App does not guarantee pickup!!
Pre-Booked a taxi to the train station 24 hours in advance. At pickup time no driver arrived and app just kept searching for available drivers. What is the use of an app that does not correctly implement pre-bookings?!? Customer support was non-existent and I was told that “Veezu can hold no responsibility for this. Our terms and conditions of service are linked in all booking confirmations and available on the app.”

Use this company regularly in Sheffield and unfortunately am almost always disappointed. The original company, City Taxis, were fine, but since they've been taken over they've turned into money grabbing inefficient idiots. I have pets which I have to take regularly to appointments with a vet in Killamarsh, and the fare is usually about £14, which is fair enough, but today I was told the fare had been preset at nearly £20, which I had no choice but to pay as I had a sick animal who needed veterinary care. No explanation for this. I will also say that most of the drivers who take me or pick me up from the vets treat me as if I'm some sort of freak because I have an animal with me; I'd just like to say I resent this very deeply. If they don't want to deal with animal lovers, they can go without my business and my regular fares. If you live in Sheffield and there's absolutely ANY way you can get to where you need to go without using this awful company, please try!

Specifically in Sheffield. Some,and I stress some, drivers are abusive and aggressive to other road users. Only this morning, I got beeped and shouted at by one driver in Sheffield because I didn't move up one millisecond after the car in front moved
They then continued to follow me very closely to intimate me. This isn't my first instance with an aggressive driver, avoid them on Sheffield roads at all costs.

Have always used Veezu in Doncaster and Sheffield,nearly always pay cash and have never had a problem in fact I would have given them 5stars ,week before last and due to my own fault had to spend £70 in one day and driver was brilliant,phoned to book again for hospital appointment for my mother asked to pay cash and was told they couldn’t be sure that driver would be on time as I was not paying on their link ,told them I will never use them again and promptly booked another firm

We were totally dissatisfied with the airport transfer service provided for our journey to and from Cardiff Airport.
When booking both journeys, I clearly stated that there would be four passengers travelling with four large suitcases and four small cases. Despite this information being provided in advance, the vehicles sent on both occasions were unsuitable for our requirements.
On 17 May, the taxi that arrived was far too small for four passengers and their luggage. Although the driver managed to fit us all in, the journey was extremely uncomfortable. Luggage had to be placed under passengers' feet, and my 9-year-old grandson was forced to sit on a suitcase for the journey.
Unfortunately, the return journey on 1 June was even worse. Despite repeatedly informing your operator that there would be four passengers with four large and four small cases, the taxi provided simply could not accommodate both the passengers and the luggage. As a result, we were forced to arrange and pay for a second taxi due to Veezu’s error
This situation was particularly distressing because we were travelling with an 86-year-old disabled gentleman and a 9-year-old child. After landing at approximately 3:00 a.m., the last thing we expected was to be faced with such an unacceptable situation and the additional expense of a second taxi.
I consider the service provided to have been wholly inadequate, unprofessional, and extremely stressful.
I would not recommend this company at all

Excellent service for us today

Booked a veezu taxi for the 29th May for 14.20,taxi was booked well in advance and it didn't turn up meaning we were going to be late for our train at 15.09,no explanation for the no show resulting in having to rush to Hull train station in our car.Discussing service

Booked two taxis in Bristol and both were no shows. It was to and from a wedding so massively inconvenient and no return taxi meant I had to walk an hour back to my hotel in the dark at night. Money has not been refunded despite saying it would take a maximum of 5 days. Completely unreliable service.