Vehost Avis 3

I have been seriously affected by these ongoing problems. It has now been two full days with no resolution, and things are only getting worse. My main website is currently showing a “Coming Soon” page instead of my actual business website. I have no idea how long it has been like this or how much business I may have already lost.

Support has been extremely slow. After being a loyal customer for years—and putting up with issues before this—you would think there’d be a bit more urgency or compassion when something this serious happens.

This also isn’t the first time I’ve experienced delays or a lack of communication from support, which makes the situation even more frustrating.

Just to be clear: the only positive experience I’ve had was with Gideon in the past, before these current issues began. Thank you, Gideon, for the help you provided back then. It’s always appreciated when someone genuinely takes an interest in a customer’s business.

I have submitted a few tickets and asked for help and assistance. till today I havent been given any reason to complain. I alays received goog advice and fast responce. Thank you to all the staff of Webway that ever deolt with me. Your service is graet

One of the WORST companies I have ever had to deal with… WebWayhost (formerly known as VE Host) has all the bells and whistles to woo you(as a customer) and once you're in - reality strikes that ‘not all that glittered was gold’

Created an online profile with them on Monday, February 3 and was flooded with calls and emails reminding me to sign-up for one of their services. Ultimately placed an order for a web hosting package on Friday, February 14.

All seemed well until they had to migrate my website from my previous host to their server.

Excuses of how large the files were and compression thereof started to emanate. They, then asked me to consult with my previous host to increase the web disk space (twice), which they duly did to accommodate the backup.

Two days later WebWayhost had still not completed the migration as they claim to be encountering difficulties.

On Sunday, February 16 an email was received from them requesting that I give them a review on Google and Facebook.

I responded and raised a number of issues as to why I was not satisfied with how things have been conducted, hoping that they would right the wrongs but instead they saw it fit to instruct me, once again, to liaise with my previous host to back-up the web files, compress and submit them to me so I can forward to them and they can download and restore them for me.

What kind of fallacy is that? Where in the Web Hosting world have you ever heard such a thing? Whose responsibility is it to migrate a new client's website upon signing up? I'm definitely sure that it is not the responsibility of the previous host.

Even if one were to do research in acquiring a hosting, most (if not all) web hosting company will advise you that they will undertake migration themselves - and this is what I expected out of WebWayhost.

To rub salt into the wound, I was told that despite all these (at least) I can testify how committed they (WebWayhost) are to getting me started considering how soon they migrated my databases and emails(*sic*).

What are the chances that whenever I encounter problems and open a ticket, instead of stepping-up I will be directed to liaise with the previous host?

In the beginning of the week, I received an email from a different personnel asking why I’m leaving after I cancelled the order placed three days ago and citing ‘not satisfied’ - Responding to it was a waste of my time as it was responded to by the same person who couldn’t back my website files for migration.

Overall, I would not recommend WebWayhost nor advise any website owner to look their way for any online business solutions.