This was my second time undergoing EVLA and sclerotherapy, as my veins returned after pregnancy. Helen was wonderful during both experiences. As I prefer to see a woman for treatments, I asked and wa... Voir plus
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Lisez les avis des autres
At the first consultation the surgeon explained the whole process very clearly and what the procedure involved. He did a thorough Ultrasound scan which showed the problem veins on a screen. The two t... Voir plus
L'entreprise a répondu
A huge thank you to Consultant Mr. Neil Prasad and the entire team at the Lincoln clinic for the wonderful care I received. Facing medical procedures can be stressful, but Mr. Prasad’s calm expe... Voir plus
L'entreprise a répondu
I went into this with poor anatomy knowledge. I have some painless varicose veins which only upset my wife, and have caused no problems for 20 years. I mistakenly thought that treating these would hel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Coordonnées de contact
Unit 5, Lyme Vale Court, Parklands, ST4 6NW, Stoke-on-Trent, Royaume-Uni
- 01782753960
- patientcare@veincentre.com
- veincentre.com
4,8
Excellent
2 k avis
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Réponse de VeinCentre
Hi Jennifer,
Thank you for your kind review. We’re pleased to hear that you found the team attentive and that you experienced such an empathetic approach. We really appreciate you taking the time to share your experience.
Best wishes,
Dilly
I have visited the centre in Brighton…
I have visited the centre in Brighton three times now, once for an initial consultation then two treatments. Sue on reception was lovely, kind and welcoming, Kate the consultant took great care with a thorough explanation of the best treatment options available and was meticulously in her practice. Marle the nurse was kind and reassuring. Altogether a great experience
2 septembre 2026
Avis spontané
Réponse de VeinCentre
Hi Clare,
Thank you for sharing such a lovely review of your experiences at our Brighton clinic. It’s great to hear that the team helped make your visits so positive, from the warm welcome at reception through to the thorough consultation and reassuring treatment. We really appreciate your kind words about the whole team.
Best wishes,
Dilly
Réponse de VeinCentre
Hi Neil,
Thank you for your kind review. We’re pleased to hear that you found the team friendly and helpful and that everything was explained clearly during your visit.
Best wishes,
Dilly
The My initial consultation. Doctor was very honest and…
The Doctor was very honest and informative! Explained the procedure fully. I now know exactly what to expect.
29 août 2026
Réponse de VeinCentre
Hi Maureen,
Thank you for your review. It’s great to hear that you found your consultation so honest and informative and that the procedure was explained clearly, leaving you with a good understanding of what to expect.
Best wishes,
Dilly
They do not live up to their claims
First of all, you have to pay for your appointment upfront, even if its months away, for me that was about £250
So, if the company goes out of business, you lose your money - normally when you go to a private consultant appointment you pay afterwards.
Also, you get an endless stream of emails if you partly complete the form and havent quite made up your mind. Then after you have booked, you still get quite a lot. It feels a bit like spam and too much automation.
When I visited, it was not in a hospital, it was in a large building which was owned by an insurance company and had lots of offices. The vien centre had 2 rooms. One for reception and the other was the treatment room.
I was in and out in 15 minutes, the whole thing felt really rushed. The consultant sat on the floor and put gel on my legs and used the same scanner as used for pregnant women baby scan.
Their claim of "your consultant will take time to understand the concerns you have" is complete rubbish. I could hardly get a word in edgeways, he was talking all the time about restless leg syndrome, which is NOT my concern at all.
Their website says "you feel truly listened to by a vascular consultant" was NOT true in my case. I had lots of questions which were not addressed.
The consultant was good in that he said I didn't need treatment, so at least they are not pushing to make money out of you, thats why I give 3 stars.
But there was no advice on how to live your life with the veins you have in the future to avoid aching legs and pain etc.... disappointed.
2 septembre 2026
Avis spontané
Réponse de VeinCentre
Hi there,
Thank you for taking the time to share such detailed feedback. We’re so sorry to hear that you felt your consultation was rushed and that you didn’t have enough time to discuss your questions and concerns fully. This is not the service or experience we aim to provide for our patients.
We’d also like to reassure you that the ultrasound scan used during our consultations is a colour duplex ultrasound scan, which uses ultrasound technology to assess the veins and competency of blood flow in the legs. This is a critical part of the medical assessment allowing the consultant to understand whether venous insufficiency is present.
While we’re pleased that you were reassured that treatment was not necessary, we understand that this does not address the concerns you have raised about the consultation itself. We’d therefore really welcome the opportunity to understand more about your experience and see how we can resolve this for you. Unfortunately, we were unable to identify you from the details provided in your review, so please contact our team on 01782 753960 or email patientcare@veincentre.com so we can discuss this with you further. Many thanks in advance for taking the trouble to do this.
Kind regards,
Dilly
Staff was welcoming & helpful
Staff was welcoming & helpful , Consultation very informative. Although there is parking it is a very busy area so you have to wait for a space . The clinic is on the second floor via stairs not sure if there is a lift , I would check this if you have any mobility problems
27 août 2026
Réponse de VeinCentre
Hi Teresa,
Thank you for sharing your experience. We’re pleased to hear that you found the team welcoming and helpful and that your consultation was informative. We also appreciate your feedback about the parking and accessibility, which we’ll take on board.
Best wishes,
Dilly
Réponse de VeinCentre
Hi Ruth,
Thank you for your review. We’re pleased to hear that you found the team friendly and informative. We really appreciate you taking the time to share your experience.
Best wishes,
Dilly
Staff were polite ,helpfull
Staff were polite ,helpfull, explained procedure well,prompt on time .
26 août 2026
Réponse de VeinCentre
Hi Irene,
Thank you for your review. We’re pleased to hear that you found the team polite and helpful, and that everything was explained clearly. It’s also great to know your appointment ran promptly and on time.
Best wishes,
Dilly
Professional and honest, no hard sell
Friendly receptionist (Janet). Clear explaination of proposed treatment including possible side effects.
27 août 2026
Réponse de VeinCentre
Hi Jane,
Thank you for your review. It’s great to hear that Janet gave you such a friendly welcome and that you received a clear and honest explanation of your proposed treatment, including the possible side effects. We really appreciate your kind words.
Best wishes,
Dilly
Réponse de VeinCentre
Hi there,
Thank you for your review. We’re pleased to hear that you found everyone welcoming, professional and informative. We really appreciate you taking the time to share your experience.
Best wishes,
Dilly
Very professional
Very professional, helpful, informative and friendly service and advice.
26 août 2026
Réponse de VeinCentre
Hi Vanessa,
Thank you for your kind review. It’s great to hear that you found the service professional, helpful and informative, and that you received friendly advice throughout your visit. We really appreciate you taking the time to share your experience.
Best wishes,
Dilly
I feel confident and booked appointment…
I feel confident and booked appointment for procedure as everything I needed to know was explained and booklet to remind me.
26 août 2026
Réponse de VeinCentre
Hi there,
Thank you for your review. It’s great to hear that you felt confident moving forward with your procedure and that everything you needed to know was clearly explained. We’re pleased that the information booklet was also useful for reminding you of the details.
Best wishes,
Dilly
A positive experience
The friendly helpful and professional service from reception, nurse and consultant ensured it was a positive experience.
Dr Navin Mathias was extremely thorough and explained the process fully. All options were covered with an appropriate treatment plan suggested.
27 août 2026
Réponse de VeinCentre
Hi William,
Thank you for sharing your experience. We’re pleased to hear that the friendly and professional approach from the whole team made your visit a positive one. It’s also great to hear that Dr Navin Mathias took the time to explain the process thoroughly and talk you through the treatment options available.
Best wishes,
Dilly
Excellent experience throughout
Kind, caring, sensitive and welcoming from the start. From the coffee offered on arrival, to assessment, to treatment plan. All explained clearly and concisely. Date for treatment was set for a few weeks later.
I can’t fault anything about the service I received. Thank you
17 août 2026
Réponse de VeinCentre
Hi there,
Thank you for your wonderful review. It’s lovely to hear that you felt so welcomed from the moment you arrived and that everything, from your assessment through to your treatment plan, was explained clearly. We really appreciate your kind words and are pleased to hear you couldn’t fault the service you received.
Best wishes,
Dilly
Excellent experience at the vein centre…
Excellent experience at the vein centre , everything was explained to me , all procedures, treatments and any safety concerns. Very relaxing environment and very professional staff. Definitely recommend.
29 août 2026
Réponse de VeinCentre
Hi Kevin,
Thank you for your kind review. It’s great to hear that everything was explained clearly, including the treatment options and safety considerations, and that you found the environment relaxing and professional. We really appreciate your recommendation.
Best wishes,
Dilly
My consultation was very friendly and…
My consultation was very friendly and informative. I felt very relaxed and am looking forward to my treatment in a few weeks 😁
27 août 2026
Réponse de VeinCentre
Hi Sandra,
Thank you for your lovely review. We’re pleased to hear that you found your consultation friendly and informative and that you felt relaxed throughout. It’s great to know you’re feeling confident about your upcoming treatment, and we wish you all the best for the next few weeks.
Best wishes,
Dilly
Efficient, Easy and worth it
Very good communication from the start. Helen and Liz were so lovely during the procedure and at the after care visit. It was very straightforward. Slightly uncomfortable getting it done. Stockings are a pain but bearable. 6 weeks on and all is healing well. Some parts feel lumpy and hard and a bit sensitive but this has got better with time. Very happy and would recommend!
1 septembre 2026
Avis spontané
Réponse de VeinCentre
Hi Stephanie,
Thank you for taking the time to share such a detailed review. It’s great to hear that you found the process straightforward and that Helen and Liz helped you feel comfortable during your treatment and follow-up. We’re pleased to hear that everything is healing well at six weeks and that you’re happy with the results. Thank you for your recommendation.
Best wishes,
Dilly
Such lovely people at the centre in…
Such lovely people at the centre in Lincoln. Dr Neil Prasad explained everything to me in detail and put me at ease straight away. He was very professional and patient with me. The results are fantastic, my pain and veins have gone! I recommend to anyone to have it done if they suffered like I did.
23 mars 2026
Réponse de VeinCentre
Hi Melanie,
Thank you for sharing your experience. We’re thrilled to hear about the results of your treatment and, most importantly, that your pain has gone along with the veins. It’s wonderful to know that Dr Neil Prasad and the Lincoln team made you feel so comfortable throughout.
Thank you for your recommendation and for encouraging others who may be considering treatment.
Best wishes,
Dilly
Lovely people!
Lovely people!
I was early for my appointment but the receptionist put me at my ease straight away bringing me a coffee while I waited. The consultation went very smoothly and the process was explained in great detail.
Haven’t had my procedure yet but I’m not at all worried about it. So far would highly recommend.
30 juillet 2026
Réponse de VeinCentre
Hi Ann,
Thank you for your kind review. It’s lovely to hear that you were made to feel welcome from the moment you arrived and that the consultation left you feeling informed and reassured about your upcoming procedure. We hope everything goes just as smoothly when you return for your treatment.
Best wishes,
Dilly
Fantastic
Would highly recommend very professional, efficient and friendly. Happy to answer any questions I had and made the whole experience a really positive one.
25 août 2026
Réponse de VeinCentre
Hi Sharon,
Thank you for your lovely feedback. We’re so pleased to hear that the team made your experience such a positive one and were happy to answer all your questions along the way. We really appreciate your recommendation.
Best wishes,
Dilly
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