Good quality, would recommend
Love the dress and the shipping was great. Not a huge fan of the slit in the center, would have looked better on the side as the picture displays.
15 juin 2026
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
À propos de l'entreprise
Écrit par l'entreprise
Vella Moda is an online fashion retailer dedicated to bringing women stylish, high-quality clothing, footwear, and accessories at exceptional value. Our mission is simple: provide fashion that helps women feel confident, beautiful, and empowered every day. We carefully source products from trusted manufacturers and established fashion brands that meet our standards for quality, style, comfort, and craftsmanship. Every item added to our collection is selected with our customers in mind, focusing on pieces that combine modern trends with timeless appeal. At Vella Moda, we believe trust is earned through consistency, transparency, and service. We are committed to providing accurate product descriptions, secure online shopping, reliable shipping, and responsive customer support. Our team works diligently to ensure every order is handled with care from the moment it is placed until it arrives at your door. As part of a family-owned retail business with decades of experience serving customers, we understand the importance of building long-term relationships. Customer satisfaction is at the center of everything we do, and we continually use customer feedback to improve our products, service, and shopping experience. Whether you're searching for everyday essentials, special occasion outfits, footwear, handbags, or the latest fashion trends, Vella Moda is dedicated to helping you shop with confidence. Thank you for choosing Vella Moda. We appreciate every customer and look forward to earning your trust for years to come.
Coordonnées de contact
2320 E BONANZA RD STE A, 89101, LAS VEGAS, Etats-Unis
- 8888083552
- support@vellamoda.com
- vellamoda.com
3,5
Moyen
3 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience purchasing
Great experience purchasing. My first order was too small, was easy to return and exchange. Really pleased with the customer service care and products.
10 juin 2026
I was sent the wrong product size
I was sent the wrong product size. I did a successful return of the jeans but now they saying they can't give me back my money or send me a new pair of jeans because it's tied up in a dispute. Which I've told the bank that it was done in error. So at this point I would never order from your store again and I am very dissatisfied. If I can rate you a zero I would.
14 mai 2026
Réponse de Vella Moda
Hello Sarita,
We are sorry that your experience did not meet expectations.
After you notified us that the wrong size was received, we immediately provided a prepaid return label and worked with you throughout the return process. We confirmed receipt of the returned item and attempted to process a resolution. However, a chargeback/dispute was filed on the transaction, which prevented us from issuing a refund directly through our system while the dispute remained active.
We understand from our correspondence that the dispute may have been opened in error, but once a chargeback is initiated, the matter must be resolved through the payment processor and financial institutions involved. We have fully cooperated throughout that process and provided all requested documentation.
We sincerely apologize for the original shipping error and appreciate the opportunity we were given to assist. If the chargeback has been fully closed and there are any remaining issues, please contact us directly at [support@vellamoda.com](mailto:support@vellamoda.com) and we will be happy to review the matter again.
— Vella Moda Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.