Vertu Motors - BYD Worcerster Avis 

We recently purchased a car from BYD Worcester and overall had a very good experience from start to finish. The whole process was smooth, professional, and stress-free.
A special mention goes to Peter Brampton, who was excellent throughout. He was knowledgeable, helpful, and kept us informed at every stage without any pressure. Nothing was too much trouble, and he made the handover straightforward and enjoyable.
I would definitely recommend BYD Worcester to anyone considering an electric vehicle. Great customer service and a very positive buying experience.

Very helpful and informative. Elliot at Worcester Branch was very understanding especially when there was a delay caused by myself, he delivered the car, explained everything and even filled up the tank. As a Female that knows nothing about cars, I felt very comfortable and reassured. Love my new car

Helped us through the whole deal

I had a really good experience with Charlotte she is really good at her job and she helped out massively where needed

Throughout the purchase of our new car, Salesman Andy Russell was courteous, thorough and professional. When we collected the car, the handover was extremely good, Andy gave a detailed explanation of all of the car's features and explained how everything worked. If Vertu Worcester have the car you are looking for, then I would definitely recommend you consider them for your next car purchase

I am looking to change my car and I visited Vertu Motors at Worcester to investigate their range of BYD cars. I was warmly welcomed and introduced to Sharon Hardy one of the Advisors,it was a real pleasure to deal with her. I explained I was examining my options and that BYD was one of the makes I was looking at. She could not have been more helpful or courteous and did not rush me at all, even though I might choose a different make. Well done and thank you.

Friendly, no pressure. All in all a very pleasurable experience. Thank you to Amber for all her help. A lovely overall experience for me.

It is with extreme pleasure to highlight my experience for two employees of Vertu Worcester who went above and beyond what you would expect from most car sales outlets.
Primarily, Mr Andrew Russell, whose expertise and knowledge about purchasing a vehicle was exemplary making the whole process easy and understandable. Having purchased my previous vehicle with him it was great that he was available to negotiate my latest vehicle.
I would also like to mention Tom, who held the car that I wanted on-site much longer than would be expected to allow my funding to become available.
Thank you both, should I buy anther car in the future, my first port of call will be Vertu and these two very friendly and helpful employees. Mr S McCormick.

Excellent customer service from Billy , Sharon , Georgi and the team.

Very helpful with all aspects of buying the Mokka and selling our Corsa to Trade. No need for signing paperwork (except 1) all done with Two-step verification for each document. Much easier also the correspondence between the DVLA and Vertu making it easy to re-set the Mokka on My On-line account with the DVLA. All in All 10 out of 10.

I arrived this morning as arranged for my cars first service. I booked a sit and wait service as I don't live locally and the dealership is not close to any train stations. When I was booking the car in online these guys wanted an extra £7 to wash the car following the service. When I queried this I was told only people with a Ford have to pay. There is no mention of this when you book it.
I had booked the service 6 weeks ago, 20 minutes after my arrival I was informed that the parts required for the service hadn't arrived but would be in before 2pm (this was at 8.45am) I was told I would be kept updated.
At 1.15 after hearing a number of people question what was happening with their vehicles I went to reception only to then be told my appointment was an all day appointment and the parts still had not arrived. I assured the service assistant that the appointment was not an all day appointment and that I still had the message confirming this. She apologised and said even so the parts had not arrived. On this I asked for my keys and left.
On my way home I popped into BYD Kidderminster to see if they could do a service. Not only could they do it within a couple of days they are half the price of what Vertu Worcester were charging. I am extremely disappointed with Worcester.
I had purchased my car from them last year and to find you are not only having a completely rubbish service in a freezing reception but to know you are being ripped off in the process does not leave a good taste in the mouth.
I can only suggest anyone using this place for a service shops around first.

Dealt with Josh, who was very helpful. He let me test drive car at short notice and sorted everything out for me without any hassle to me. He very kindly even brought the car to my house. Thank you very much Josh. I love the car and have felt very comfortable driving it all weekend.

Right, here we go again!
Last March I purchased a Ford Tourneo Connect from Vertu Ford Worcester and the bloody car has been nothing but trouble ever since we got it. It's been back several times to their workshop and now yet again it's got to go back in for an engine management issue.
When I bought the car I purchased a 3 year warranty at the cost of £683 yet they are telling me now I've got to pay a charge of £114 for diagnostic services!
I'm really considering rejecting this pig in a poke of a car as it's probably the worst car I have ever owned regarding faults and issues. If I hadn't paid out nearly £3000 on adapting it for my disabled wife I really would reject it as not fit for purpose.
When I paid out the warranty money the salesman said - ' it gives you peace of mind' - what a load of rubbish if they are now going to start ripping me off for 'diagnostic charges of £114'.
I've left several reviews on this company but can't get back into my old account for some reason so can't add this crap review to my previous crap reviews.

Peter made the process seamless and I really put him to work with a 24 hour turn around. Great people and great service

Picked up our new Sealion 7,
Lovely car, tech that’s included is amazing.
Sam & the team at Worcester BYD very helpful throughout the whole process
Would definitely recommended

Vertu Worcester staff gave very good customer care. However a long delay in driving our new car away was due to a technical fault between Citroen UK and the DVLA, over the road taxing of the vehicle.

Andy the salesman was helpful and informative, without being pushy. He allowed us a decent test drive before buying, was efficient with the purchase process, and once we'd bought the car he was very good with the handover, explaining all of the car's functions.

Good, straightforward service as always. The process was smooth and everything was explained clearly.

Having leased a hybrid Mercedes and being a little disappointed I was looking to purchase a car of my own but was unsure which brand to choose. I came to BYD after doing some research on the brand. I found my experience with the team at Worcester outstanding in particular Billy who had excellent product knowledge along a non pushy sales technique. My husband and I were immediately impressed with the service and attention we received. We wouldn’t hesitate in recommending BYD Worcester.

No hard selling , very professional guy in every way , highly recommended from me