We booked a test drive with Amber, but unfortunately our car broke down on the way to the showroom. As we had already decided to buy the car, I phoned Amber, who was incredibly helpful. She sorted... Voir plus
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Absolutely amazing service from Sharon at Byd Worcester! She made the whole process so much easier from start to finish. Sharon was incredibly professional, friendly and helpful, and always took the... Voir plus
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We were struggling to see the colour options at most dealers. However Sharon at BDY Worcester was able to send us a video of both colour options on the actual car we wanted to purchase. We met Sh... Voir plus
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No hard sell from our salesman , Pete .He was patient and explained everything to us and answered all our questions. We were really impressed and happy with our experience and would recommend Vertu... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - BYD Worcerster
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Cosgrove Close, WR3 8UA, Worcester, Blackpole, Royaume-Uni
- 0330 012 2215
4,6
Excellent
83 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
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The whole buying experience was great
The whole buying experience was great - options explained, no pressure, helpful and available team. I would recommend highly.
13 novembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Lack of communication
Have always purchased cars from Vertu/ Bristol street with no problems at all, but this time there was no communication ,we had to call them to get updates from , even though they said they'd call us! We started purchasing car about beginning of October finally picking it up beginning of November
3 octobre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2K0811 Kind regards, Liza
Best buying experience ever!
We have purchased many brand new cars and this was by far the best experience. Friendly, knowledgeable people who showed us a sincere welcome to the showroom. No pushy sales staff, just friendly polite individuals.
Sam Martin presented and handed over the car, spending time to go through the various functions in great detail. We left with not only our new car but with a smile on our faces.
We travelled from London to buy the car and the trip was absolutely worth it. Would definitely go back to Vertu Worcester.
27 octobre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Good morning Brenda. Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
An outstanding experience
From the moment, I walked into the showroom, the experience was outstanding. Samuel supported me every step of the way, making everything transparent and seamless. I am thrilled with my new car, and can wholeheartedly recommend BYD Worcester.
23 octobre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Good morning Nick. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Samuel and the team. We hope to see you again soon. Happy motoring, Kerry
No frills showroom
No frills showroom
Excellent sales staff
Very easy purchase
And very relaxing with no pressure
22 octobre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Simple process
Very straightforward and simple process to buy a used vehicle.
Would recommend.
18 octobre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Sam was excellent salesman explained…
Sam was excellent salesman explained everything about Citroen e C3 max
Vertu motors Worcester offered a fantastic price and have owned vehicle 2 weeks now it’s amazing to drive
Two very happy customers Mr & Mrs McDonald
29 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great experience
Great pre-sale service from Billy and handover from Sam. Overall it was a smooth process and very enjoyable purchase. On top of that the car is great!
10 octobre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Billy, Sam and the team. We hope to see you again soon. Happy motoring, Chloe
I was dealing with Andrew Russell for…
I was dealing with Andrew Russell for the past 2 weeks on getting my new car he was very helpful and we got it sorted straight away. And also Tom from I believe the finance department had trouble doing it online and came in today and he sorted it straight away
10 octobre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Good morning. Thank you so much for your kind words! We are so happy to hear that Andrew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Réponse de Vertu Motors - BYD Worcerster
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Welcomed with happy friendly supportive…
Welcomed with happy friendly supportive staff. Relaxed atmosphere amongst staff which flowed through their approach to visitors.
My appointment with Jordon was on time and was guided through to the area where I met Jordon.
Greeting was warm, preferred choice of name used. Amazing.
Jordons care for me throughout the procedure of buying my new car was amazing on the day and days leading up to the sale of my car.
Emails, telephone calls ,texts and visits kept me up to date with it all.
Had time to ask questions freely.
Time spent with paperwork was completed in a timely way going at my pace. Explaining every detail perfectly before any signature.
Was given time to look around my car on the outside and in. Boot opened and viewed. Jordon walked me through all the different changes on and in the vehicle giving me time to absorb all the information and try.
Great support.
The vehicle was lovely and clean and exciting to have and drive off in.
Georgia i also met and supported me well with finances I made and came to greet me on the handover day too.
Tom, too also greeted myself and wished me well with my new car and to call if I needed further support and any concerns.
This was a great help to me.
29 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Good morning Julia. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Jordon, Georgia and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Mark at virtue worcester was brilliant…
Mark at virtue worcester was brilliant through out. Very good experience in buying my new van. Thank you.
26 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
I had to chase each time
I had to chase each time during the ordering and registering of the car with a phone call or email. The car was promised would be delivered to a closer dealers to me and it wasn't, when I queried this I was told it was delivered to them so I could have it delivered to the house instead by a delivery driver. Not handy when you want a full handover as its our first electric car.
I still have finance to be settled by the dealer and I have no doubt I will be chasing that too later this week.
Good customer service isn't difficult. But bad customer service is difficult to recover from.
19 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2JPK2209 Kind regards, Kerry
Fantastic service
Fantastic service, James was really good to deal with through the whole process and went that extra mile to make sure everything was sorted on time. Would recommend to any one to use Vertu for there new van.
20 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Good customer attentive interest and…
Good customer attentive interest and satisfaction, personal business attention.
Customer satisfaction.
12 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Good morning Phillip. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Really pleasant experience from start…
Really pleasant experience from start to finish.Simon was very helpful and honest in his video and he went in early on collection day because he knew we were travelling a long way and we wanted to be there early to get back off home
6 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Incompetent
I’ve left my car for “tire pressure sensor malfunction” on my rare rh tire. Next day after pick up I’ve got again the same message but this time 3 sensors showed malfunction. When I’ve called they redirect me to CS but for few minutes no one pick up call and shortly after call has been terminated. On top of that, before last issue i’ve left my car 3 times there for leak on screen wash system and 3 times I’ve got a feedback „there’s no leak” while full tank lasted max 2 days. Finally they found leak when I’ve showed them pictures where exactly I can see wet spot under bonnet. So I can give for that service max 1 star as I’ve found it very incompetent. I highly DO NOT recommend it.
4 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Hello Radka, we are very sorry to hear you feel our service was below standard. During your first visits we were unable to replicate the fault with your washer fluid leak. We then held the vehicle for a few days, removing all the front of the vehicle and finally located a faulty pipe. You then declined to have the pipe replaced. We did not charge you for the labour to remove and refit the front end of your vehicle. The TPMS was replaced under warranty. We first replaced 1 and then later a second faulted this was again covered under warranty. Again we are sorry you feel we did not meet the standards you expected. Regards Iain McDonald, General Manager.
A simple pleasant experience.
Had the pleasure of dealing with a gentleman called Harry who was very helpful in finding me a new car.
30 août 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Good afternoon Mr Barrett. Thank you so much for your kind words! We are so happy to hear that Harry was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great service without the pressure!
-personable and friendly engagement from sales team
- no pressure or over selling, explained what extras were and why they may be of benefit
-no hassle in getting multiple quotes, no overbearing follow up pushing a sale.
No issues with part ex and gave as much time as I wanted when taking new car to go through the features, will see how aftercare goes in coming months
1 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
From the moment I walked into the…
From the moment I walked into the showroom and met Peter Turner I felt at home and knew I would be looked after and treated with respect. With the explanation of how this experience would progress and the demonstration of the vehicle and test drive was more than I could have hoped for.
1 septembre 2025
Avis spontané
Réponse de Vertu Motors - BYD Worcerster
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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