Great service from Allan in sales and Justin in parts, however, the simple little details that are so easy to get right have been very frustrating. Tyre pressures incorrect. 9 bird lime marks in the p... Voir plus
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Établissement
Changer d'établissementMcMullen Road, DL1 1XP Darlington, County Durham, GB
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Lisez les avis des autres
Helpful, professional but friendly, easy to discuss my needs, showroom was clean and comfortable. My car is perfect for making my life independent with plenty of space in the boot for the hoist whic... Voir plus
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Excellent service from Anna at Vertu Seat Darlington she was friendly, professional and kept me updated throughout the purchase process. Any questions or concerns that had were dealt with promptly and... Voir plus
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Great service from start to finish - first from Liam in the Customer Services, Shane the branch manager and Iver who completed the sale for me. Iver was very thorough and happy to answer any queries... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - CUPRA Darlington
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
McMullen Road, DL1 1XP, Darlington, County Durham, Royaume-Uni
- 0330 108 8009
4,7
Excellent
84 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Škoda Elroq purchase in Darlington.
Graeme was friendly, knowledgeable and professional throughout. He was a pleasure to deal with. He dealt with all our concerns with empathy and understanding. He then took the time to reassure us of our buying decisions.
22 juin 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Hi Stephen,
Thank you for your fantastic 5-star review!
We’re delighted to hear Graeme provided such a friendly, knowledgeable and supportive experience, taking the time to understand your concerns and reassure you throughout.
We really appreciate your kind feedback and hope to welcome you back to Vertu CUPRA Darlington again soon.
Kind regards,
Kerry
Vertu Darlington staff going the extra mile
From start to finish the whole procedure was an experience and a half and Charmaine Macdonald was always willing to be of help even after I’d got home I had to ring and ask for help and she sorted it out
Top class service and very helpful and even her colleagues were too
5 juin 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Hi Peter,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that your experience at Vertu CUPRA Darlington was such a memorable one from start to finish.
It’s wonderful to know that Charmaine Macdonald provided such helpful support throughout your journey — and even continued to assist you after you got home. That level of care and commitment is exactly what we aim to deliver, and we’re so pleased it made a difference.
We’re also glad to hear that her colleagues were equally helpful, making the whole experience a positive one for you. Your kind words mean a great deal to the entire team, and we’ll be sure to pass on your feedback.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Réponse de Vertu Motors - CUPRA Darlington
Thank you for sharing your feedback. We’re delighted to hear that everyone you dealt with — from sales through to customer service — was so helpful. Your kind words are truly appreciated.
Many thanks,
Chloe
Very polite,professional,and considerate
Very polite,professional,and considerate
14 juin 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Fantastic staff and customer service…
Fantastic staff and customer service from leigh as always, will always use this place for our service or choosing a new car, fab place
9 juin 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Leigh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service from start to…
Excellent service from start to finish,had my car in 10 days,thank you Leigh Workman for making it so easy!
16 juin 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Good afternoon Christopher,
Thank you for your review. It’s great to hear you received excellent service from start to finish and that everything was completed so quickly. Leigh will be delighted to know she made the process so easy for you.
Kind regards,
Dean
Allan Robinson was perfect to deal with…
Allan Robinson was perfect to deal with and made everything easy and even got the car sorted quicker for us. Thanks again
12 juin 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Good afternoon Kyle,
Thank you for your review. It’s great to hear that Allan made everything so easy for you and was even able to get the car sorted quicker than expected. Your feedback will be very much appreciated.
Kind regards,
Dean
Excellent experience.
Excellent experience. Adam Tonge who we dealt with was a very pleasant and helpful person to deal with. He was very professional in all he did and facilitated a very good deal for us.
29 mai 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Hi Ian,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such an excellent experience at Vertu CUPRA Darlington.
It’s great to know that Adam provided such a pleasant, helpful and professional service throughout, and that he was able to secure a very good deal for you. He’ll be really pleased to read your kind words.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Elliot Reynolds
Elliot Reynolds, was amazing, he didn't pressure us into anything, if he had we would have gone elsewhere, he is so professional and kind, and an asset to the company, we felt so comfortable with him, and my son will look him up, when he is ready to buy another car, it makes a change from being pressured, keep up the great work Elliot.
30 mai 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Thank you for your wonderful review. We’re so pleased to hear that Elliot provided such an amazing experience for you.
It’s great to know that his professional, kind, and no-pressure approach made you feel comfortable and confident throughout. That’s exactly the experience we aim to deliver, and it’s fantastic to hear Elliot stood out as a real asset to the team.
We really appreciate your kind words and recommendation, and we’ll be sure to pass your feedback on to him. We look forward to welcoming you and your son back in the future.
Kind regards,
Keith
I congratulate Matthew Prest
I congratulate Matthew Prest, sales executive at the Skoda Dealership on finding us the car that we were searching for, matching the spec, colour etc. Matthew is also polite, understanding and accommodating, and therefore deserves this 5 star review.
28 mai 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Good morning Diane,
Thank you for your wonderful feedback. It’s great to hear Matthew was able to find the perfect car for you, matching exactly what you were looking for. His polite, understanding, and accommodating approach clearly made a real difference to your experience.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
I picked up my Car from Nissan.
I picked up my Car from Nissan recently and had a great experience from start to finish. Paul was brilliant throughout the whole process friendly professional and really helpful. He made everything easy and stressed free kept me informed and took the time to answer all my questions. The car was presented perfectly on collection day and the customer service was excellent. Highly recommended both Nissan in Darlington if you’re looking for a smooth and enjoyable Car buying experience.
20 mai 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Charmain is fantastic and a real asset to the sales team
Charmaine was really knowledgeable about the cars and products. She spent a lot of time with me on several occasions and I never felt rushed. She is very approachable and has excellent people skills; she also went above and beyond for me. I have already recommended her to others and if I need another car in the future, I will be calling her.
18 mai 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Hi Maria,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at CUPRA Darlington.
It’s wonderful to know that Charmaine provided such knowledgeable and supportive service, taking the time to ensure you felt comfortable and never rushed. Going above and beyond and delivering such excellent customer care is exactly what we strive for, so your feedback will mean a lot to her and the wider team.
We really appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Kerry
A very good experience from start to…
A very good experience from start to finish very helpful staff and the manager was also involved fully recommend this place to anyone wanting to buy a car
15 mai 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Good morning,
Thank you for your review. It’s great to hear you had such a positive experience from start to finish, with helpful staff and support from the manager. We really appreciate your recommendation.
Kind regards,
Dean
Atif as helpful as could be to get the…
Atif as helpful as could be to get the right deal for us
Answered all questions and we feel well looked after
30 avril 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Good afternoon
Thank you for your feedback. It’s great to hear that Atif was so helpful in finding the right deal for you, answered all your questions, and made sure you felt well looked after throughout. We’re really pleased you had such a positive experience.
Kind regards,
Dean
Outstanding service by Emily Thompson…
Outstanding service by Emily Thompson who went above and beyond on the handover of my new car. Emily was thorough and patient whilst demonstrating how my new car operated.
Such an easy experience from start to finish.
Thank you Emily
30 avril 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Good afternoon Patricia,
Thank you for your review. It’s great to hear that Emily went above and beyond during the handover and took the time to explain everything so thoroughly and patiently. We’re delighted the whole experience was easy from start to finish, and your thanks will mean a lot to her.
Kind regards,
Dean
Super customer service experience - thanks Emily!
I’ve just picked up my new car and I’m so pleased with it. Massive shout out to Emily who gave great customer service and followed up on any queries or questions I had. A positive experience and would happily recommend. Thanks Emily!
30 avril 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Hi Jacqui
Thank you for your lovely feedback. We're delighted to hear how pleased you are with your new car. A huge thank you for giving Emily such a great mention — it’s wonderful to know she provided excellent customer service and followed up on any queries or questions you had along the way.
We’re so pleased your experience was a positive one and truly appreciate your recommendation. Thanks again, and enjoy your new car!
Kind regards
Dawn
I felt listened to and the team did all…
I felt listened to and the team did all that they could to ensure that I ended up with a suitable vehicle for my needs.
They kept me informed throughout. In particular Adam Tonge and Lee ( Business Manager) were professional and helpful.
30 avril 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Good afternoon,
Thank you for your feedback. I’m really pleased to hear that you felt listened to and supported in finding a vehicle that suited your needs, and that you were kept informed throughout the process. It’s great to know that Adam Tonge and Lee provided professional and helpful support and helped make the experience a positive one for you.
Thank you for taking the time to share your experience at CUPRA Darlington.
Kind regards,
Dean
Leigh Workman at the Darlington branch…
Leigh Workman at the Darlington branch helped me through the process of buying my new Cupra, and he was fantastic! I have had several cars over the years and none of them came close to the service I got from Vertu Darlington. I would highly recommend giving them a visit if you’re looking to change your car.
29 avril 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Good afternoon Mr Tempest,
Thank you for your review. It’s great to hear how fantastic Leigh was in supporting you through the process and that the service at Darlington stood out compared to your previous experiences. We really appreciate your recommendation and are delighted you were so well looked after.
Kind regards,
Dean
Lee and Allan at Darlington were…
Lee and Allan at Darlington were amazing! Thank you so much for helping me through the process.
29 avril 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Good morning Pippa,
Thank you for your review. It’s great to hear that Lee and Allan were so helpful and made the process a positive one for you — they’ll really appreciate your kind words.
Kind regards,
Dean
Shocking service
Shocking service! Booked car in for service 6 weeks in advance, asked for courtesy car. Rang the week before to confirm courtesy car and what time will be best to drop the car off, turned up to no courtesy car, which had apparently never been booked. Done nothing to resolve this, leaving me with no car to get home, go to work and get my son from school. Due to this I asked them to deliver the car the following day as I had no way to collect it, was told the car would be delivered at 4. Car hasn’t even left the garage, leaving me again with no car.
And I’m now shocked to find video footage on my doorbell of the delivery driver and the sales advisor having a conversation about “driving at speed” and the other one being able to “keep up” meaning my car was used to race each other!!!
28 avril 2026
Avis spontané
Réponse de Vertu Motors - CUPRA Darlington
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPK2804 Kind regards Dawn
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