Gemma was very friendly and welcoming from start to finish. She was very informative and answered all my questions thoroughly. She also sent regular emails letting me know of any progress on the deli... Voir plus
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Lisez les avis des autres
I can’t thank Laura and the team enough for the smooth transition from Dacia Sanderro to Duster. My experience once again was nothing less than excellent,talking me through all the new features and... Voir plus
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From phoning for a test drive to taking the delivery of my new car the experience was excellent. Gemma Edwards the sales person was extremely knowledgeable and friendly, taking care of everything for... Voir plus
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Bought a nearly new car from the dunfermline branch. Was made to feel welcome from the young lady who dealt with me, Odette McDonald, she was patient in finding out what I was looking for to accommo... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Coordonnées de contact
Halbeath Road, KY12 7RD, Dunfermline, Scotland, Royaume-Uni
- 0330 012 2367
4,8
Excellent
44 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Vertu Dunfermline Dacia
Gemma was very friendly and welcoming from start to finish. She was very informative and answered all my questions thoroughly. She also sent regular emails letting me know of any progress on the delivery of my new car, which was most appreciated. I would highly recommended her, and her manager Scott, to anyone thinking of getting a new car. They made the process of purchasing my new car trouble free and they were a pleasure to deal with.
16 juillet 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Hi Louise,
Thank you for your fantastic 5-star review!
We’re delighted to hear Gemma provided such a friendly, informative and supportive experience throughout your journey. It’s great to know she kept you updated every step of the way and made the process of purchasing your new car completely trouble-free.
We’ll be sure to pass on your kind feedback to both Gemma and Scott. Thank you for your recommendation, and we hope you enjoy your new car!
Kind regards,
Kerry
Excellent service from start to finish.
From phoning for a test drive to taking the delivery of my new car the experience was excellent. Gemma Edwards the sales person was extremely knowledgeable and friendly, taking care of everything for me.
14 juillet 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Hi,
Thank you for your fantastic review. We're delighted to hear that your experience was excellent from the very first test drive through to collecting your new car. It's great to know that Gemma Edwards provided such knowledgeable and friendly service, ensuring everything was taken care of for you.
We appreciate your kind words and hope you enjoy your new car for many miles to come.
Thanks again,
Kerry
I can’t thank Laura and the team enough…
I can’t thank Laura and the team enough for the smooth transition from Dacia Sanderro to Duster.
My experience once again was nothing less than excellent,talking me through all the new features and helping set up and personalise my car settings.
10 juillet 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Hi Karen,
Thank you for your fantastic 5-star review!
We’re delighted to hear that Laura and the team made your transition from a Dacia Sandero to your new Duster such a smooth experience. It's wonderful to know you received excellent service once again, with everything clearly explained and your car personalised to suit your preferences.
We’ll be sure to pass on your kind feedback to Laura and the team. Thank you for your continued loyalty, and we hope you enjoy every mile in your new Duster!
Kind regards,
Kerry
Réponse de Vertu Motors - Dacia Dunfermline
Hi,
Thank you for your feedback.
It's great to hear that everything went smoothly and that you received great customer service throughout your experience.
Kind regards,
Danielle
A suitable replacement
Gary was very understanding and most helpful during our visit.
25 juin 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Made to feel welcome with no pressure…
Made to feel welcome with no pressure from sales people,very relaxed atmosphere and always checking to see if they are giving you time to choose the right options,all the sales people in the showroom involved and very knowledgeable,5star service.
8 juin 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Thank you for your fantastic feedback. We’re delighted to hear that you felt welcome from the moment you arrived and enjoyed the relaxed, pressure-free atmosphere.
It’s great to know the team gave you the time and support needed to make the right choice, and that their knowledge and customer-focused approach made such a positive impression. We truly appreciate your 5-star recommendation.
Kind regards,
Matthew
Great customer care
Great customer care , very efficient and quick delivery of my new vehicle a very friendly and helpful staff .
26 juin 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Good morning.
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such great customer care and that everything was handled efficiently with a quick delivery. It’s wonderful to know the team were friendly and helpful throughout.
We really appreciate your kind feedback and hope you enjoy your new vehicle!
Kind regards,
Kerry
Excellent experience!
Excellent experience with buying a new Dacia Duster and trading in old car at Dunfermline Branch. Staff extremely helpful and friendly and Gary went above and beyond in customer assistance and general support. Highly recommended!
17 juin 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Great customer service.
visited the show room twice,both times the sales staff couldn`t do enough for me,One stood out in particular,his name is Gary Banintyne,i am 76years old and right away he put me at ease regarding technology,over the course of the two weeks it took to buy my new car he was an immense help to me,so thank you once again Gary.
12 juin 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Thank you for your lovely review. We’re so pleased both visits were met with such helpful service. Gary will be delighted to know he made the process easier and supported you throughout your purchase. Your kind words mean a great deal. Many thanks, Chloe
Can't fault Vertu Motors
Can't fault Vertu Motors - Odette was 'above and beyond' in understanding what we were looking for. Professional, courteous, which made an altogether pleasant car buying experience. No pressure but a consensual, friendly environment.
11 juin 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Good morning Lilian,
Thank you for your review. It’s great to hear that Odette went above and beyond to understand what you were looking for and provided such professional and courteous support. Creating a friendly, pressure‑free environment really makes a difference, and we’re delighted you had such a pleasant car‑buying experience.
Kind regards,
Dean
Very efficient and friendly Erin, James and Craig very helpful and a very warm welcome
Very efficient and friendly Erin, James and Craig made us very welcome and very helpful.
11 juin 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Thank you for your kind feedback. We’re delighted to hear that Erin, James and Craig made you feel so welcome and provided such friendly and efficient service.
I’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew
Bought a nearly new car from the…
Bought a nearly new car from the dunfermline branch.
Was made to feel welcome from the young lady who dealt with me, Odette McDonald, she was patient in finding out what I was looking for to accommodate my budget, she offered a wide range of nearly new cars that suited me before I finally opted for the one I bought, all through the process she was very professional and understanding that I am not a car expert and gave me good advice along the way, I would recommend visiting if you are looking for another car.
Ask for Odette to be your assistant.
30 mai 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Good afternoon Gordon,
Thank you for taking the time to share your experience. It’s great to hear how welcome you felt and that Odette took the time to understand your needs and budget, offering a range of options before helping you find the right car. I’m pleased the process felt professional and supportive, especially as you explored your choices.
We really appreciate your recommendation and hope you’re enjoying your new car.
Kind regards,
Dean
Easy process in ordering new car
Easy process in ordering new car. Felt comfortable from first visit to collection. Excellent sales service without being pushy in the least. I’d certainly use again
3 juin 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Thank you for your kind review!
We’re so pleased to hear that you found the process of ordering your new car easy and comfortable from your first visit right through to collection. It’s especially great to know that you felt well looked after without any pressure—that’s exactly the experience we aim to provide.
Your feedback means a lot to us, and we’re delighted you’d choose to use our service again. We hope you enjoy your new car and look forward to welcoming you back in the future!
Kind regards,
Keith
Great to deal with experienced staff
All staff informative, interested, helpful and professional.
30 mai 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Thank you for your lovely feedback. We’re delighted to hear that you found all the staff informative, interested, helpful and professional. It’s wonderful to know your experience was so positive.
Many thanks,
Chloe
Great experience
Gemma couldn't have been more helpful and friendly, keeping us up to date through the whole process, and making the handover very straightforward.
29 mai 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Good afternoon Yvonne,
Thank you for your review. It’s great to hear that Gemma was so helpful and friendly, keeping you updated throughout and making the handover straightforward. Your feedback is really appreciated.
Kind regards,
Dean
Viala was great and very helpful very…
Viala was great and very helpful very cheerful. Would highly recommend
23 mai 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Hi Angela,
Thank you for your fantastic review! We’re delighted to hear Viala provided such great service and made your experience so helpful and cheerful.
We’ll be sure to pass on your kind words — your recommendation really means a lot to us.
Kind regards,
Kerry
My new hyundai.
The staff was, friendly, knowledgeable, and helpful. Our purchase and trade-in all went smoothly. Cannot fault LUCY and VERTU
13 mai 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that you found the staff friendly, knowledgeable, and helpful throughout your visit. It’s great to know that both your purchase and trade‑in went smoothly.
A special thank you for mentioning Lucy — your kind words will mean a great deal to her and the Vertu team. We’re delighted you had such a positive experience.
Kind regards
Dawn
I had my Vauxhall Mokka in for its first service
I had my Vauxhall Mokka in for its first service at Vertu Dunfermline, where I purchased my car.
I asked for a “waiting” service.
Sophie Nicholson was excellent. She kept me fully informed throughout my wait. Really friendly and has a welcoming manner.
Thank you.
14 mai 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Hi there,
Thank you for your lovely feedback. We're delighted to hear that your first service experience at Vertu Dunfermline was such a positive one. It’s great to know that Sophie Nicholson kept you fully informed throughout your wait and made you feel welcome with her friendly manner.
We really appreciate you taking the time to share your experience — your kind words will mean a lot to Sophie and the team.
Kind regards
Dawn
Vertu Dunfermline
Everyone at Vertu Dunfermline was really helpful and enthusiastic about every step of my car buying process from start to finish.
24 avril 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that everyone at Vertu Dacia Dunfermline was helpful and enthusiastic throughout every step of your car‑buying journey.
Providing support, positivity and great service from start to finish is exactly what we aim for, so your feedback really means a lot to the whole team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
We had a very pleasant experience with…
We had a very pleasant experience with Gary in Dunfermline. Didn't try to oversell which would have switched me off right away. Instead he listened to our needs, answered our questions and any concerns (and we had a few) honestly. In the end it was an easy decision to make. Thanks again Gary.
1 mai 2026
Avis spontané
Réponse de Vertu Motors - Dacia Dunfermline
Hi James
Thank you for your lovely feedback. We're delighted to hear that you had such a pleasant experience with Gary in Dunfermline. It’s great to know that his honest, no‑pressure approach made you feel comfortable, and that he took the time to listen to your needs and address all your questions and concerns.
We’re especially pleased that his openness helped make your decision an easy one — that’s exactly the experience we aim to provide. Your kind words will mean a great deal to Gary and the team.
Thanks again for sharing your experience.
Kind regards
Dawn
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