Vertu Motors - Dacia Dunfermline Avis 

Made to feel very welcome by Gary and Scott, the manager. Everything was explained and there was no pressure to buy.
Had a test drive.
Was kept up to date on progress.
Given full instructions when taking car away
Told to call in anytime if I needed more info.

First class service from start to finish
Couldn’t do enough for you

Bought a car here recently and it was a great experience. All of the staff I dealt with were really professional and lovely people. Highly recommended.

We picked up our new car yestrday, laura and her team treated us with utpost professionalism and competance.
Small glitches in the process were resolved easily and quickly.
The car controls were demonstrated and explained to us clearly giving us the confidance to drive away.

Good communication, flexible and accommodating. Pleasant to chat with

Great team of friendly helpful staff
It is easy to see how they all work together from the Sales Manager to the sales staff.They are all so helpful answer any questions about the car honestly and there is no pressure to purchase. They just want you to feel welcome and part of the family

Lauren the sales person was terrific. Always listening and answering my questions. Very attentive and was lovely.

Gemma Edwards was a great sales person. Keep in touch through out. Great Ambassador for Renault Dacia. Please contact her and let her know.

Absolutely brilliant. I had a very tight and strict conditions to be met and the management and sales rep I was dealing with raised their game to meet my conditions.

Second new Duster from Vertu (Macklin) Dunfermline
First class service from Gary and the team! I will return!*****

Kenzie & Vaila were very helpful and pleasant to deal with. New car looking and driving great.

Vertu Dunfermline: paid cash on 30 June for a pre-reg Dacia Spring Expression, having been reassured by two very pleasant sales staff (Laura and Gemma) that scheduled charging could be carried out through the MyDacia App. Great wee car, decent price.
Then came the big problem: it's NOT possible to charge from the MyDacia App. Despite claims on Dacia and Vertu websites that scheduled charging is possible, that proves to be the case only for the Extreme version. We had a wall charger fitted 4 years ago for our Hyundai and it works a treat through the Bluelink App.
Our charging options for the Dacia were to get up at 12.30am to start charging at cheap rate or use a very expensive public charge point.
After some dialogue, we returned the car under the 14 day returns policy. Only alternatives offered were a return of the car or a new £900 wall charger to which Vertu would contribute perhaps £200-£300.
So we lost part of the road tax and an insurance cancellation fee, not to mention the many hours trying to resolve the situation.

Very disappointing experience indeed.

It is now 16 July and promised contact has yet to happen. I'd like to say I'm surprised...

Update: Well, the contact was received after my last sentence/edit. I was asked if I'd got our money back! A look at the screen would reveal the answer. No mention of compensation was offered.

Update: The reality is that we lost £125.50 due to the mysterious £20 that Vertu charges all customers to get the car road ready, £32.50 road tax refund and and £73 loss on insurance cancellation. I will not add the trips we made to the showroom and time spent trying to figure out a charging process that doesn't exist.

After conversation, Vertu has paid £125 as compensation for our inconvenience. Certainly restored our faith. Thanks