Simon was so very helpful when it came to choosing my next car. I’ve driven Fords for a number of years and wanted to continue and the Puma is perfect. No pressure to buy just given advice and the inf... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHayden Road, off Tewkesbury Road, GL51 0SJ Cheltenham, Gloucestershire, GB
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Lisez les avis des autres
Excellent customer service from Zoe who sorted out a technical matter regarding my Hyundai Kona. She made this a stress-free and positive experience for which I am enormously grateful. Thank you Zoe!
L'entreprise a répondu
Christopher made it super simple for us as first time finance buyers. He explained everything and made sure we understood it. He made us feel welcome and kept us updated ASAP with anything. He mad... Voir plus
L'entreprise a répondu
Couldn’t have asked for a better Vertu representative, Jack Essery was so helpful and had really good knowledge of what was on the forecourt that would suit our needs. Jack had a good knowledge of sp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Ford Cheltenham
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Hayden Road, off Tewkesbury Road, GL51 0SJ, Cheltenham, Gloucestershire, Royaume-Uni
- 0330 108 8957
4,6
Excellent
84 avis
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A répondu à 96 % de ses avis négatifs
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A good car buying experience.
The pleasant sales person was able to answer our questions, gave us time to consider our purchase and gave a comprehensive outline of our options.
10 novembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Professional reliable service always…
Professional reliable service always happy to help nothing is ever too much trouble, thanks to James And Neil for preparing my car, see you again in two years
20 novembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
James was great
James was great. His calm and respectful manner made us feel we were in good hands! Very happy with our experience and purchase.
15 novembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
I was helped in finding my new car by…
I was helped in finding my new car by Ros, she was very friendly and clearly wanted to assist me in finding the perfect vehicle for my needs. I was impressed with how quickly I was able to secure my new car and part exchange my old one.
24 octobre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Good afternoon, James. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Neil- Cheltenham Ford
Neil at Cheltenham Ford has always been a delight to deal with. We have purchased many vehicles through him and every time we are made to feel special. Stuart, my partner purchases the vehicle and I have the honour of being the main driver. It’s always good to see Neil, like seeing a best friend.
18 octobre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you so much for your kind words! We are so happy to hear that Stuart was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
James at VERTU was very good
James was very good at taking us through all the details and features of the car. He was a nice person and very funny, we are a bit of a quirky couple but he empathised with the way we are and all in all so far I would recommend Vertu as a place to go for a car.
9 octobre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Good morning. Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Fantastic!! 5 star rating
Very helpful and knowledgeable staff. All questions answered with informative answers.
15 octobre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Good morning Emily. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
I visited Vertu motors on Saturday 27th…
I visited Vertu motors on Saturday 27th September 25 to view some Ford Pumas. I bought my last car a Ford Fiesta from Bristol street motors just over 10 years ago and have been very happy with it but thought it was time for a change. We were approached by Jim Kersey who was extremely helpful, friendly and knowledgeable and who in fact had sold me my Fiesta 10 yrs ago. I decided on a car and went for a test drive with Jack Essery who made me feel very at ease and was equally helpful and friendly. Jim agreed a part exchange price for my car and a deal was done on the Ford Puma. I cannot express enough how helpful and friendly Jim and Jack were and would definitely recommend anyone to purchase a car from Vertu Motors in Hayden Lane , Cheltenham.
27 septembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jim and Jack and the team. We hope to see you again soon. Happy motoring, Selina
Neil Richardson sold me a Ford Puma…
Neil Richardson sold me a Ford Puma Gen-e , Neil went above and beyond to get us the government grant to change to electric. We have bought about 15 cars from Neil over the past years and I couldn’t rate him and vertu high enough.
27 septembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Poor valeting
When I collected the vehicle it looked all shiny but there were stains on the seats and the car hadn’t seen any polish. James the salesman was excellent and kept me informed but the presentation/valeting of the vehicle was poor at best. The outer lacquer is also coming off the nearside headlamp which they are not going to do anything about.
27 septembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Hi Mr Dutson I am sorry that your experience has left you feeling this way. Our management team will look into this and contact you very soon
Kind regards
Andrew Kite
The sales executive ros was very professional.
The sales executive ros was very helpfull especially describing the vehicle on the video. We did not see it untill we picked it up We were not disappionted.
25 septembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Salesman - James Merriman
Salesman, James Merriman was excellent. Lovely car, fair price, but most importantly the buying process, the way he dealt with us was excellent.
30 septembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Good morning. Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Very friendly helpful and knowledgeable…
Very friendly helpful and knowledgeable staff. Efficient service.
23 septembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Audi TT
We bought our car over the phone, everything went smoothly, the sales man Harry couldn’t do enough for us, gave us plenty of time to think about the car, would definitely buy another car from Vertu motors.
8 septembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you so much for your kind words! We are so happy to hear that Harry was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Réponse de Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Incompetent MOT & recall
I had my car MOTD by this company & a recall software updated at the same time. When I came to sell the car a few weeks later I discovered that they had got the mileage wrong on the MOT and the recall was shown on the certificate as still outstanding. This has caused me very significant problems with the sale.
27 août 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP1C1709 Kind regards, Keith
Réponse de Vertu Motors - Ford Cheltenham
Good morning Ms Lee. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Helpful
Helpful, knowledgeable staff (not too pushy). Car ready when promised. Good service
30 août 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Good afternoon Mr Goulborn. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Good customer service
I recently purchased a used Ford Focus Estate. The vehicle was advertised on their Newcastle website. The car was speedily delivered to Cheltenham for my inspection. I highly recommend Jack Essery and his manager Sam for their patient and customer centred approach. All questions and minor issues were dealt with quickly and professionally. D J Adams
4 septembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jack, Sam and the team. We hope to see you again soon. Happy motoring, Dean
I recently purchased a Ford Galaxy from…
I recently purchased a Ford Galaxy from Vertu Cheltenham, and I couldn’t be happier with the experience. A special thanks to James Merriman, who was incredibly helpful from start to finish. He made the whole process smooth and stress-free, explaining everything clearly and making sure I was comfortable with every step.
The car was presented in excellent condition, and James went the extra mile to ensure I felt confident driving away. The customer service, both during and after the sale, has been outstanding.
I’d highly recommend Vertu Cheltenham and especially James Merriman if you’re looking for a professional, friendly, and trustworthy dealership.
29 août 2025
Avis spontané
Réponse de Vertu Motors - Ford Cheltenham
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
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