The customer service was excellent. Manu, our sales person was very professional, friendly and pulled out all the stops to get us the car we wanted. He offered all the relevant products and explained... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementScotswood Road, City West Business Park, NE4 7DF Newcastle upon Tyne, Tyne & Wear, GB
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Lisez les avis des autres
⭐⭐⭐⭐⭐ I had a fantastic experience buying my Ford ST-Line from Ford Vertu Newcastle. A special mention to Adil, who was absolutely brilliant from start to finish. He was friendly, professional... Voir plus
L'entreprise a répondu
This is our 3rd car we've bought from Vertu in the last year... it's a family thing... my sister has also purchased hers. We ask bought from the newcastle Vertu on scotswood road. Sarah has handled al... Voir plus
L'entreprise a répondu
Recently purchased a Fiesta from this dealership. Special mention to Stevie Wardlaw who dealt with my enquires promptly and was always at hand for any questions. Small issue with the car after purchas... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Ford Newcastle
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Scotswood Road, City West Business Park, NE4 7DF, Newcastle upon Tyne, Tyne & Wear, Royaume-Uni
- 0330 108 9820
4,8
Excellent
144 avis
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Still Waiting
I went into Ford on the 13th May, regarding the driver seat stitching coming apart on my Ford Explorer that was only a year old with under 11,000 miles to see if they could help me with a replacement under warranty. I spoke to the service manager who took photos and some details who said they would contact Ford and I should hear back in a couple of days.
After not hearing back from anyone I called Ford on the 19th May and was informed the service manager was off, the person I spoke to took my details and said they would leave a note for a callback the next day.
After not hearing anything again I called back on the 21st May, and spoke to the service manager again and who said they were still waiting for Ford to get back to them (8 days after the 2 day estimate)
It’s now been an additional week, the 28th May, and I still haven’t heard anything back. Not a single update, not an end in sight to something that could be resolved fairly easily. Instead the issue is getting worse the longer it goes on.
It’s the second time I’ve dealt with this location and have been left disappointed both times, the service department seems to suffer with providing basic service.
Update: 28th May, I’ve had a call from the service manager Scott, who has said Ford has approved the new seat cover but we’re not sure when it might be arriving in store and will let me know.
I will update further as it goes and adjust the rating accordingly.
Update: 28th July, still waiting, does it take 2-3 months to order a seat cover, there have been no updates in the past two months. Tried to call the service department, no one is answering the phones just, oasis wonderwall guitar cords on repeat.
13 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Good afternoon, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Scott Burgess our service manager will chase Ford and contact you. Kind regards, Kerry
We dealt with the same person from day…
We dealt with the same person from day one who was excellent. Manu
1 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Hi Brian,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Ford Newcastle.
It’s great to know that dealing with the same person throughout made the process smooth and straightforward, and that Manu provided excellent support from start to finish—your kind feedback will mean a lot to him.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Great Service
Wonderful young man, Adil, showed me the car I wanted,
As they knew I was going, it was ready for me to see & test drive. Couldn't fault the service, from Adil, His manager Jonny & the girls on customer service desks.. Everyone was so polite & friendly, nothing too much trouble. Would have given them 10 stars.
We were also offered tea & coffee.
My car is lovely, very clean, inside & out, great to drive.
Thank you all so much. will definitely recommend. :) x
22 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Hi Joyce
Thank you so much for your wonderful feedback — it was a pleasure to read.
We're absolutely delighted to hear that Adil looked after you so well and had everything ready for your visit and test drive. That preparation really helps make things easy and enjoyable, and we’re so pleased it made a difference to your experience.
It’s fantastic to know that the service from Adil, his manager Jonny, and the customer service team was so welcoming, polite, and helpful — and that nothing was too much trouble. We love that you would have given them 10 stars — that’s a brilliant compliment! ⭐
We’re also glad you enjoyed the little touches like the refreshments, and most importantly, that you’re so happy with your car — clean, and great to drive — exactly how it should be.
Thank you again for your kind words and recommendation 😊
Kind regards
Dawn
Great experience from start to finish
Great experience from start to finish, excellent customer service from Adil in sales.
20 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Thank you so much for your kind words! We are so happy to hear that Adil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Excellent customer service from John…
Excellent customer service from John from start to finish. Over and above. Love the car choice. Treated with respect all the way through.
19 mai 2026
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Réponse de Vertu Motors - Ford Newcastle
Hi David
Thank you for your wonderful feedback. We're absolutely delighted to hear that John provided such excellent customer service from start to finish and went above and beyond to support you.
It’s great to know you felt respected throughout the whole process and that you’re so happy with your car choice — that’s exactly the experience we aim to deliver.
Your kind words will mean a great deal to John and the team.
Kind regards
Dawn
The Ford Dealership was amazing
The Ford Dealership was amazing, and Manu (my salesperson) was the most helpful, courteous, and organised.
The whole experience was seamless, I would definitely recommend.
Also, I was never without a coffee!
Thank you!
19 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Thank you so much for your kind words! We are so happy to hear that Manu was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Manu the Ford Vertu Scotswood Road…
Manu the Ford Vertu Scotswood Road Newcastle show room was the salesman who was very efficient in explaining the process that I needed to go through to get my Mobility vehicle and he was always in contact with me explaining what was going on from meeting him and up to handing over my new Ford Puma and all of the staff where very friendly and welcoming to me thanks again for a pleasurable experience.
8 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Good afternoon Paul,
Thank you for your review. It’s great to hear that Manu explained everything clearly and kept you well updated throughout your journey to collecting your Mobility vehicle. We’re also pleased the team were friendly and welcoming, making the whole experience such a positive one.
Kind regards,
Dean
Réponse de Vertu Motors - Ford Newcastle
Hi Craig
Thank you for your lovely feedback. We're delighted to hear that Lee once again provided such a great experience from start to finish. It’s always fantastic to know you can rely on consistent, high‑quality service, and your continued trust means a great deal to us.
Your kind words are truly appreciated.
Kind regards
Dawn
First class
Manu gave excellent service , very knowledgeable about the car we were interested in . He went above and beyond helping me and Julie buy our new car . Great from start to finish
8 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Thank you for your kind feedback. I’m delighted to hear that Manu provided excellent service and demonstrated such strong knowledge of the car you were interested in. It’s especially pleasing to know he went above and beyond to support you in purchasing your new car. Your comments will be shared with Manu, who will really appreciate the recognition.
Kind regards,
Keith
New Car Purchase
Natalie at Newcastle VERTU Ford looked after our customer care from start to finish. The process of finding the car that was right for us, getting it delivered and part exchanging our existing car was incredibly smooth thanks to her. Natalie was also on hand to answer any queries we had whilst we were in and outside of the showroom. We are very happy with our new car and would recommend VERTU Ford Newcastle and their customer service.
25 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Thank you very much for taking the time to share such detailed and positive feedback. I’m delighted to hear that Natalie provided excellent customer care from start to finish and made every part of the process—finding the right car, delivery, and part exchange—so smooth for you. It’s also great to know she was always on hand to answer your questions both in and out of the showroom. I’ll be sure to pass on your kind comments to her and the team at VERTU Ford Newcastle. Enjoy your new car, and thank you for the recommendation.
Kind regards,
Keith
Scott was great and super helpfull.
1 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Good morning Adam,
Thank you for your review. It’s great to hear that Scott was so helpful and made such a positive impression — your feedback will be very much appreciated.
Kind regards,
Dean
Delay
Due to ill health I was unable to pick my car up as arranged. Then a hospital admission meant I missed the next appointment as well. Sarah Creighton was very sympathetic and nothing was too much trouble. I greatly appreciate her patience and her handover was very professional.
9 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Good morning Ray,
Thank you for your review. We’re really sorry to hear about the health challenges you’ve faced, and it’s reassuring to know that Sarah supported you with such sympathy, patience, and professionalism throughout. Making adjustments when circumstances change is important, and we’re pleased she was able to make the experience as smooth and supportive as possible for you.
Kind regards,
Dean
Sarah Creighton is a true credit to…
Sarah Creighton is a true credit to Ford Company and I'd like to say from myself and my husband a massive thankyou for all your help you have made this whole process so easy and enjoyable and have went over and beyond for everything truly amazing person!
6 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Hi Lynn,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Ford Newcastle.
Your kind words about Sarah truly mean a lot. It’s fantastic to know that she made the process so easy and enjoyable for both you and your husband, and that she went above and beyond to support you every step of the way. She will be thrilled to read your heartfelt feedback — she really is a credit to the team.
Thank you again for choosing Vertu Motors and for sharing such lovely comments. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Kind regards,
Liza.
We felt that Everyone at Vertu was extremely helpful.
Everyone at Vertu was extremely helpful, knowledgeable and nothing was a problem during the Car buying process. We will certainly use them again. Scott Barker deserves a big shout out and we would especially like to thank him for the time he took to help and guide us to purchase our new Ford vehicle.
30 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Good afternoon David,
Thank you for your feedback. It’s great to hear the whole car buying process felt straightforward and well supported, and that the team were helpful and knowledgeable throughout. We’re especially pleased that Scott took the time to guide you so carefully and helped you feel confident in choosing your new Ford.
We really appreciate your loyalty and look forward to supporting you again in the future.
Kind regards,
Dean
The salesman Manu could not have been…
The salesman Manu could not have been more helpful and clearly had good knowledge of the car i was purchasing.
28 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Hi Raymond
Thank you for your lovely feedback. We're delighted to hear that Manu couldn’t have been more helpful and that his knowledge of the car you were purchasing was so strong. Your kind words are truly appreciated and will mean a great deal to him.
Kind regards
Dawn
Went to ford Newcastle manu who delt…
Went to ford Newcastle manu who delt with me was very helpful Got new mobility car went through every thing with me offering me I test drive can't not folt them best company highly recommended ford if your looking for a new car staff are great
29 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Good afternoon Paul,
Thank you for your review. It’s great to hear that the team were so helpful throughout and took the time to go through everything with you, including offering a test drive. We’re delighted you’re happy with your new mobility car and really appreciate your recommendation.
Kind regards,
Dean
Good people who look after you well
Good people who look after you well. Adil was great with us all the way through the whole process.
25 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Hi George
Thank you for your lovely feedback. We're really pleased to hear that you felt well looked after throughout the process. It’s great to know that Adil supported you so well from start to finish — your comments will mean a lot to him and the team.
Kind regards
Dawn
Graham provided excellent service
Graham provided excellent service, spent time at handover so I was confident driving away. Best service ever . Thanks Graham
23 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Thank you for sharing your lovely feedback. We’re so pleased to hear that Graham provided excellent service and took the time during handover to ensure you felt confident driving away. It’s wonderful to know he helped make your experience the best ever. Many thanks, Chloe
Very helpful service
Very helpful service. Nothing was a bother and Knowledgeable to boot.
22 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Newcastle
Dear Ronnie,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received very helpful service and that nothing was a bother for the team.
It’s great to know you also found the service knowledgeable — providing friendly, informed support is very important to us. Your comments will be shared with the team at Ford Newcastle.
Kind regards,
Liza
Réponse de Vertu Motors - Ford Newcastle
Dear Keith,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received first‑class service and found the team very helpful during your visit.
Your comments are very much appreciated and will be shared with the team. Thank you again for choosing Ford Newcastle.
Kind regards,
Liza
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