Vertu Motors - Honda Boston Avis 

Overall experience buying the car was great, I've dealt with honda as a whole for over 10 years with no issue, and my cars always came fully equipped with mats. However, when receiving this most recent car, it had no mats, just carpet with the nodules where a mat is supposed to go. I contacted Tom who advised the manager would call me over this and I never got the call. For the cost of the car, I would expect mats to come with it as all my other ones have, and if no mats are in the car I should've been made aware, they could've at least offered to cover the cost of replacing them, as it part ex car had them, had I have know this one didn't have mats I'd have kept my mats. Disappointed at this experience.

Typical main dealer experience, nice showroom and friendly staff. However they were not forthcoming re the history of the car I was buying, implying they had looked after the car when in fact it was only the last service that they did. Lauren has been helpful but she has her targets to fulfill and they glossed over detail to get the sale. Buyer beware, I was not as diligent as I should have been as I trusted this main Honda dealer. I have learnt a lot from this experience. I recently bought another Honda from Crown Honda, a family run company. A totally different and better experience.

Highly Satisfied with the attention and care they gave us.They very very caring.

Tom and his boss made us feel very welcome explaining clearly the process of buying the vehicle in a friendly and positive manner. Both should receive a full 10 out of 10 score as more than happy with the service both provided

First class experience and service from Lauren at Honda Boston. She kept in touch the whole time and guided me through the process with kindness and patience, which was very much appreciated. I cannot fault the service received and wouldn't hesitate to recommend. Thank you Lauren!

I had a very good experience as the whole process of purchasing my car was smooth. Excellent services and communication from everyone especially Austin and Nish.

In a very recent visit to Boston Honda with a view to purchasing a new Honda HRv, everything relating to the showroom and their staff was up to their usual exemplary standards. Thanks particularly to the efforts of Charlotte Daniel and her Branch Manager Lauren Henfry, a very acceptable part -exchange deal was put together "tailor-made" to fit my specific requirements which are sometimes very exacting. Their knowledge, friendliness and professionalism reflected their obvious high-standard training in the technicalities of the vehicle and at all other stages, additionally their customer-focussed attitude throughout. I was also impressed by the willingness of the workshop Technicians and their manager to interact with me as the customer - and it was a pleasant experience talking with them. I have bought many cars from this retailer over the years and their high standards are always maintained.

Very helpful and knowledgeable staff. Cheerful and polite at all times.

The buying experience we had from start to finish from Sophia and the rest of the Boston Honda team was fantastic. We will definitely be back when my husband upgrades his next car to a Honda

Always a pleasure to do business with vertu Honda at Boston...
This is my 4th honda from there and the customer service is the best u can get. They go above and beyond to make the whole buying experience easy and not complicated ...everything runs smoothly from the first viewing of a car to when you drive it away. Charlotte the sales girl was brilliant in keeping me informed of the progress of my sale. She answered any questions I had promptly and professionally.

A top experience from Boston Honda in helping me find the right car for me. Customer Service throughout the process was outstanding. I rarely make comments online but the service I received was exceptional. Thank you to the whole team.

My review is for the Boston Vertu. All I can say is excellent service. Cheerful, helpful & knowledgeable sales and admin staff, ( especially Charlotte). Maintenance & repair side excellent. Repairs & servicing carried out without incident and in a timely manner.( able to follow online). Overall a well run branch.

Tom was brilliant on the Motability scheme section, he was friendly and professional and nothing was too much trouble for him. I would highly recommend Tom and this dealership to others. Tom always kept in touch through the process and explained everything about the vehicle and the scheme. Even when the computer system went down (that was out of everyone’s control) he completed other things that needed doing to avoid us being inconvenienced. The other staff in the dealership was equally helpful and friendly with specific requests we had, again nothing was too much trouble.

Absolutely appalling costumer service by miss Stella at Boston Honda, total disinterested in new costumers.
Honestly I don't know how they have so many good reviews...
First person I have dealing was a young salesman (Jack), very professional and committed with the costumer, when this Lady Stella was called in to the deal, just make me live the dealership permises without close the deal that I was very interested.
Absolutely waste of my precious time.
AVOID Boston Honda.

Going to Vertu Honda Boston is like visiting family. The kettle goes on the biscuits are passed around and we catch up on gossip and somewhere in there we buy a car !
Estelle and Tom and the whole family are so welcoming it’s worth a visit and not just for the tea and biscuits .

We saw the used Honda CR-V Thursday night on auto trader. Paid reserve and received phone call from Thomas Harris at 0915 Friday morning. Totally professional, informative and friendly. Booked Flixbus from Aberdeen down to Boston Friday overnight. Saw Thomas and car (as never bought a car unseen before) and impressed with Thomas's knowledge and honesty. Bought the car there and then. Paperwork all sorted by Monday morning. Car valeted and the drive home was like sitting in an armchair. Fabulous

Thank you Tom Harris from Honda Boston for your amazing support during our journey. It’s been a great pleasure to meet you.

Estelle made the whole purchase very easy and smooth. She kept all commitments regards of when things would done and was a pleasure to deal with

Jack was very helpful in the sales process, providing details on the car and the additional extras such as warranty and service plan.

The reason for my low star review is to do with the after care I received. When buying a car remotely, you have trust in the dealer and their standards. Unfortunately, when asked several times about the condition of the wheels and body work, I was informed that they were magnificent and showed zero signs of wear and tear. Upon receiving the car, I found issues with the wheels, with 1 having chipped paint and the other being curbed. The body work had a poor touch up which was clearly visible and the rear panel has minor scratching. I was assured the preparation phase would resolve any issues if there were any. At first, I was told Honda Boston would take car of this, however when sending quotes to address the issues, Honda Boston went back on their word and only providing a partial amount of £150 to cover 1 of the wheels and no body work. Ultimately, I love the car but the breakdown of trust would leave me avoiding this dealer in the future.