Vertu Motors - Honda Truro Avis 

Ordered a black car from Vertu Honda Truro and have been delivered and sold a blue car. Publicly and incessantly lied to in the showroom on delivery when they finally revealed they'd got me a blue car. Continued to deny it, despite order form and further written evidence all to the contrary as well as phone calls they conveniently "don't record" - phone them up, they'll tell you the calls are recorded immediately. Shocking customer service led by rude and dismissive salesman Escalated to senior management who are either colour blind or operating illegally. They’re accepting no responsibility. It’s with trading standards.

Wow ! What a relief to make a phone call and immediately talk to ‘ real ‘ people, this happened to me when I called Honda Vertu Trispen , Cornwall .
It’s not an every day occurrence to be involved in a car accident that needs repairs , but thanks to Leah on the telephone , supporting Tony the body shop manager and his amazing professional geniuses ….. my whole repair experience was both effortless and flawless .
My car was made right and shiny , as if straight from the purchasing Garage .
Nothing seemed to much effort ; Tony took time away from his busy schedule to advise and explain in detail the repair process and Leah calmly assurances me that my insurance company had it all sorted without fuss or mounds of paperwork .
Can’t think the team at Honda Vertu , Trispen enough !

We were very pleased with the service provided by Honda Truro, I would mention Andy Knott, Elliott Robson & Megan Adams, who all went out of the way to meet our requirements. It was a difficult purchase due to inflexibility of of Honda UK computer systems. This should be reflected back to them. Without Elliott's assistance in dealing with the Honda UK the sale might not have progressed. Martyn Robinson

Great attitude of the people we had interaction with, professionalism shown, especially Kathryn and Elliot. Many thanks to everyone.

Kathryn Mason gave my husband and I a very warm welcome and her friendly, helpful manner has continued throughout the whole procedure from seeing available cars to explaining some of the finer details and leading to my purchase.
Her sensitivity in dealing with a slightly intrepid almost 85 year old was exemplary! I cannot imagine having a better sales representative which has led to a very happy customer- me! She certainly deserves an accolade!

I purchased a used Audi from the Truro store, from start to finish I received the best customer service, Kathryn was absolutely fantastic, always on the end of the phone or email to assist me when needed and answer any questions I had, I would not hesitate to use vertu again when purchasing another vehicle. 😊

Purchasing a vehicle is often considered one of life's major milestones. It signifies independence, freedom, and a sense of security. That's why, when I bought my 2012 Honda Civic from Rowes Honda, now known as Vertu Honda, it felt like a significant achievement. I paid the full retail price, trusting that I was making a sound investment in a dependable vehicle. However, a little over a year later, what was once a symbol of reliability has turned into a source of significant distress.

Like many used cars, mine came with its share of flaws, but I believed that the name Honda stood for quality and integrity. Fast forward to today, and I am faced with a daunting realization: the airbag in my Honda Civic is faulty, a serious safety concern that I simply cannot ignore. I reached out to Vertu Honda for assistance, expecting a resolution that reflects the customer service their brand is known for. Instead, I was met with a staggering quote of over £1,400 just to replace the airbag.

In comparison, I discovered that Honda UK offers the same airbag replacement for £305 less. This discrepancy raised alarm bells—why the inflated costs? As a consumer, especially one who has invested in a vehicle through a trusted dealership, transparency in pricing should be a given.

In a later conversation with the dealership, they offered a gesture of goodwill, initially quoting £200, only to reduce the offer to £100 minutes later. While I appreciate the sentiment behind the offer, it hardly alleviates the financial burden. For my wife and me, who both contend with disabilities, the need for a reliable vehicle has never been more pressing. Furthermore, with my wife currently battling cancer, the car isn't just a vehicle; it’s a lifeline for attending hospital appointments, treatment sessions, and critical check-ups.

The disparity between the dealership's pricing and that of Honda UK raises profound concerns about pricing practices and customer support in the automotive industry. It’s hard to reconcile the trust and expectation of fair treatment when faced with such stark financial mismatches. As a customer, I feel let down not only by the chosen dealership but also by the overarching corporate policies that seem to prioritize profit over the well-being of their clients.

We live in an age where the buyer is armed with information; a quick online search can reveal alternatives, resources, and, most importantly, rights as consumers. I urge fellow car owners to remain vigilant, to question practices that appear to be unfair, and to seek support from other customers and consumer protection agencies.

In conclusion, while my Honda Civic was meant to represent freedom and mobility, it has instead become a stark reminder of the challenges we face. As we navigate these trying times, my experience serves as a cautionary tale about the importance of transparency and compassion in customer relations. I sincerely hope that Vertu Honda and similar businesses will reevaluate their practices, making more thoughtful decisions that consider the human stories behind each sale. After all, at the heart of every transaction lies a customer—and sometimes that customer just needs a little understanding.

Tried to book a service and gave all my details but was cut off and they didn't call back. Contacted customer services but no apology and no call back.

I bought a used car from this garage in January, Paul from the sales team was excellent, he went through everything and made me feel really at ease.
A month on my car developed a fault and I had to take it to another Vertu dealership as I live in Birmingham, but it's been a
nightmare. I contacted Paul to see if he could help. Within an hour of my call Paul rang me back to say he'd sorted everything with the dealership and the fault would be fixed. Paul went above and beyond, his customer service is second to none and he is a credit to the company

Having dealt with a family owned dealership for many years , I was disappointed to learn of their takeover by Vertu group.
I was prepared to give them a chance and booked my car in for a minor bodyshop repair, giving three weeks notice.
Less than 24hrs before my appointment time I received a voicemail telling me that the dealership was unable to carry out the repair due to over run of another job , asking me to contact to rearrange.
Then the problem started, call to the dealership are routed to a call centre who had difficulty in connecting me to the dealership.
After a number of attempts and being cut off once I was at last connected to a Honda dealership.
Sadly this dealership was in Huddersfield when I actually live in Devon !
I managed to cancel the repair and found an alternative bodyshop to carry out the repair.