Brilliant customer service! I was really surprised at how quickly and professionally my response was dealt with by Julia. Often with internet brands it can be a bit hit and miss but she helped with al... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Beautiful dresses and stunning colours. The material is brilliant, slight stretch in it but nice and thick to hide lumps and bumps. Size is very true as I ordered 4 different styles of dresses in t... Voir plus
L'entreprise a répondu
Unfortunately I too fell into their trap. Their dresses were actually nice, and ended up keeping one and returning the rest which I got no response from. Followed up and they had said they went into... Voir plus
I had sent a return back over a week ago , return not acknowledged and no refund received
L'entreprise a répondu
À propos de l'entreprise
À propos de Vesper
Écrit par l'entreprise
About Vesper
Step into a world of meticulously curated collections where figure-flattering dresses take center stage. At Vesper by Luxe Element Limited, we specialize in crafting garments from luxurious, super-stretch fabrics designed to sculpt and enhance your silhouette. Each piece is a testament to our dedication to quality and cutting-edge design, reflecting our commitment to empowering women through fashion. Our exclusive Sculpt Technology is engineered to make you not only look your best but feel unstoppable with every step, blending chic sophistication with unparalleled comfort. Since our launch, we’ve consistently pushed the boundaries of style, creating pieces that inspire confidence and redefine modern elegance.
Our Mission
Vesper is more than just a brand; it’s a movement aimed at empowering women through fashion. Our mission is to redefine what it means to feel confident, one garment at a time. We believe that every woman deserves to feel powerful and self-assured in her wardrobe, and we are dedicated to making that a reality. With each collection, we innovate and elevate, creating designs that inspire self-assurance and celebrate the strength and beauty of the modern woman. At Vesper, sophistication isn’t just a style—it’s a revolution. Get ready to elevate your wardrobe and your confidence.
Get Vesper Ready.
Coordonnées de contact
Royaume-Uni
- help@luxe-element.com
- vesper.co.uk
3,6
Moyen
108 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had sent a return back over a week…
I had sent a return back over a week ago , return not acknowledged and no refund received
19 janvier 2026
Réponse : Vesper
Hi Nicki,
Thank you for your review. We can confirm that we received your return at our warehouse on 29th January. Please allow up to 7 working days for the refund to be fully processed. We have also sent you an email regarding this matter with further details. If you have any questions, please don’t hesitate to reply to that email.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Vesper Zada Red Dress
I’ve bought this dress before a few years ago in a different colour. It’s the type of dress that you can wear for a formal occasion or an event less formal.
19 décembre 2025
Réponse : Vesper
Hi Michelle,
We are so glad to hear you loved your dress. Thank you for leaving us a review, we really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Amazing dresses
Amazing dresses - I got this year and last year christmas party dress - all fitted so well - next level beautiful
21 novembre 2025
Réponse : Vesper
Thank you so much for your lovely review! We’re so happy to hear our dresses have been part of your Christmas parties two years running - and that the fits have been perfect for you. 💫
We can’t wait to dress you for many more occasions!
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Excellent products and service…
Excellent products and service delivery. Highly recommended.
18 novembre 2025
Réponse : Vesper
Hi Elaine,
Thank you for taking the time to leave us a review, we really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Réponse : Vesper
Hi Nicole,
Thank you for leaving us a review, we really appreciate it. We are so glad to hear you loved your dress.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Gorgeous dress
19 août 2025
Réponse : Vesper
Hi Saffron,
Thank you so much for your lovely review. We’re thrilled to hear you love your dress!
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Stunning dress, great service
Bought a gorgeous LBD for a fancy event. Unusual cut, great quality, looked so flattering on. Delighted. Got so many compliments. Arrived quickly. Good price too. Overall very happy
18 août 2025
Réponse : Vesper
Hi Cate,
Thank you for taking the time to leave us a review, we really appreciate it. We are so glad to hear you loved your dress.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Poor return policy
Poor return policy. There are no drop off centers in the US. costly to return items.
7 août 2025
Réponse : Vesper
Hi Miryahna,
Thanks for your feedback. At the moment, returns from the US do need to be sent back to our UK warehouse, which we know can feel costly. Full details are on our Shipping & Returns page
We are looking at ways to make this easier for international customers.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Seamless experience and great product
Beautiful dress, looks great, comfortable, true to size and fits well. Delivered quickly - I had a small issue with an incorrect delivery address (my fault) when ordering; the customer service response was quick, efficient and resolved the issue without any problems.
13 août 2025
Réponse : Vesper
Hi Rachael,
Thanks so much for taking the time to leave us a review, we're so glad you like your dress.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Very good delivery quick no problems…
Very good delivery quick no problems with returns excellent service
4 août 2025
Réponse : Vesper
Hi Ashley,
Thank you so much for taking the time to leave us a review, we really appretiate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Réponse : Vesper
Hi Ruth,
Thank you for taking the time to leave us a review, we really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Réponse : Vesper
Hi Doina,
Thank you so much for your kind words! We're delighted to hear you’re happy with the quality and fit of your item.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Timely delivery.
14 juillet 2025
Réponse : Vesper
Hi Crystal,
Thanks so much for taking the time to leave us a review, we really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
The shoulder strap was ripped on the…
The shoulder strap was ripped on the inside I didn’t have time to send it back as it was for an event the next day the strap kept falling down all day
23 juin 2025
Réponse : Vesper
Hi Stephanie,
Thank you for your review. We're really sorry to hear about the issue you experienced with the strap on your dress. We haven't received any contact from you regarding this, but we’d love the opportunity to look into it further for you. A member of our customer service team will reach out to you.
Warm regards
Toni
The Customer Care Team | Luxe Element Limited
Réponse : Vesper
Hi Molly,
Thanks so much for taking the time to leave us a review, we really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
10/10 will be buying again!
The quality of the dresses was 10/10 and the customer service response time and quality was amazing. Absolutely buying from them again!
27 mai 2025
Réponse : Vesper
Hi Hannah,
Thank you so much for your lovely review! We're thrilled to hear you were happy with the quality of the dresses and our customer service. It means a lot to us, and we can't wait to have you shop with us again soon!
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
If I could give it 0 stars I would
If I could give it 0 stars I would.
Stole £150 of me. I returned an order and they acknowledged that they received it. I have never received the refund and every email I send they ignored. (Still have proof of all correspondences)
(In reply to your reply , I have proof of emails and correspondence accepting responsibility. I notice that is your standard reply to everyone that’s had issues with you. Vesper is the issue, nobody else. )
26 septembre 2024
Avis spontané
Réponse : Vesper
Hi Roslyn,
Thank you for taking the time to leave a review.
Unfortunately, we weren't able to find any orders linked to your details or the order number provided. We suggest contacting the company your review is inteneded for directly for assistance.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Still waiting for a returns label
20 mai 2025
Réponse : Vesper
Hi Jess,
Thank you for your feedback, and we're really sorry to hear you've had trouble receiving your return label.
We’ve just resent the link to download your label, please kindly check your spam or junk folder as these emails can occasionally be filtered there. If you still don’t see it, feel free to get in touch with us directly and we’ll be happy to assist further.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Réponse : Vesper
Hi Andreea,
We're really sorry to hear that you were disappointed with your order. If you’d like to return or exchange your item, or if there’s anything we can do to resolve this, please don’t hesitate to contact our customer care team at help@luxe-element.com.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Horrendous company
I ordered a dress from vesper back in November 2023 (back then it was Vesper247) I used Klarna by now pay later. It was too big so I returned it, I received an email to say the return was received and my refund was being processed, weeks go by and still no refund, l emailed multiple times regarding this issue, in the first two months I had some responses saying the refund will be sent soon and that they were dealing with a backlog of refunds, the last time they responded to my emails was back in January 2024, l've made enquiries via the website multiple times explaining my situation but yet no one has ever got back to me. I still to this day am in debt to Klarna as I refuse to pay for a dress I do not have. Terrible company do not recommend
31 mai 2024
Avis spontané
Réponse : Vesper
Hi Chloe,
Thank you for taking the time to leave a review.
Unfortunately, we weren't able to find any orders linked to your details. We suggest contacting the company your review is inteneded for directly for assistance.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.